Subject: Re: Missing Items - 600854031// clearway express: Ronald
From: Taqwa Ali <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 3 Aug 2020 15:44:16 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Please update, the CM extremely angry about the delay, he want  a refund

Regards
Taqwa

On Sun, Aug 2, 2020 at 10:58 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The subject order is related to.  Incident #1199044  unfortunately, it
> has been closed for whatever unknown reason.
>
> This was placed in May and there are several items missing.
>
> 600854031 MD-BZ10208-01
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297243> BABYZEN
> YOYO Board - Black
>
> On this bundle, only the frame was received
>
>
> 600854031 MZ-YOYO2-0+-6+-MD-BZ10109-02-MD-BZ10107-05-MD-BZ10104-05-A
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1145363> BABYZEN
> YOYO2 0+ & 6+ Stroller Bundle (Frame+Newborn Pack+Color Pack)
>
>
> 600854031 NMT-2MN0691
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=572465> Nexcare
> - Postpartum Support Medium
> May we know what had happened on this case, please?
>
> The customer is extremely upset and asking for a refund now. We need an
> urgent update on this case.
>
> Please prioritize. Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>