Subject: Re: Order #600931800 // Sku :TC-JDCSH // Name :JJ Cole - Diaper Caddy - Slate Heather // Not as new
From: Abdelmohsen basha <[email-masked]>
To: RP Singh TrucareFzc <[email-masked]>
Cc: Denmark A <[email-masked]>, Avinash TrucareFzc <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Mon, 3 Aug 2020 14:59:30 +0400
List-Id: <ccteam.mumzworld.com>

Hello RP,

It's ok and Eid Mubarak, I hope you enjoyed the vacation.

As mentioned we will be shipped to you tomorrow.

Thanks & BR

On Mon, 3 Aug 2020 at 14:53, RP Singh TrucareFzc <[email-masked]>
wrote:

> Hi Abdel,
>
>
>
> I hope you are aware that Trucare Office was closed from 30July to 2
> Aug'20.
>
> The complaint was received on 28 July'20.
>
> I hope you can understand the delay due to Eid holidays. It is really
> unfortunate that the customer cancelled the order.
>
>
>
> Regards,
>
>
>
> *R.P.Singh*
>
> *Sales Manager*
>
>
> *Trucare FZC*
>
> *1J/12-1,Hamriyah free zone,*
>
> *PO Box 42106,Sharjah (UAE)*
>
> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>
> *Mob : 055-4745256 *
>
> [email-masked]* <[email-masked]>
>
> *www.trucare.co* <http://www.trucare.co>
>
>
>
> *From:* Abdelmohsen basha [mailto:[email-masked]]
> *Sent:* Monday, August 3, 2020 2:03 PM
> *To:* RP Singh TrucareFzc <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Avinash TrucareFzc <
> [email-masked]>; customer care <[email-masked]>; Returns.fc
> <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Hyacinth Joyce <[email-masked]>
> *Subject:* Re: Order #600931800 // Sku :TC-JDCSH // Name :JJ Cole -
> Diaper Caddy - Slate Heather // Not as new
>
>
>
> Hello RP,
>
>
>
> We've been waiting for feedback for 6 days, please notice that Item will
> be shipped to your side tomorrow.
>
>
>
> Thanks
>
>
>
> On Mon, 3 Aug 2020 at 12:19, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi team,
>
>
>
> The customer called to follow up and informed that she no longer needs the
> item, she is requesting for a refund.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 3 Aug 2020 at 10:54, Denmark A <[email-masked]> wrote:
>
> Dear RP and Avinash,
>
>
>
> Find the attached Sale Invoice for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Aug 3, 2020 at 8:19 AM Denmark A <[email-masked]> wrote:
>
> Dear Rp,
>
>
>
> Please respond and update, thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jul 28, 2020 at 12:31 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :It's dirty and clearly has been used before.
>
>
>
>
>
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>