Subject: Order #600931800 // Sku :TC-JDCSH // Name :JJ Cole - Diaper Caddy - Slate Heather // Not as new
From: RP Singh TrucareFzc <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Denmark A <[email-masked]>, Avinash TrucareFzc <[email-masked]>, customer care <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Mon, 3 Aug 2020 10:52:57 +0000
List-Id: <ccteam.mumzworld.com>

Hi Abdel,

I hope you are aware that Trucare Office was closed from 30July to 2 Aug'20.
The complaint was received on 28 July'20.
I hope you can understand the delay due to Eid holidays. It is really unfortunate that the customer cancelled the order.

Regards,

R.P.Singh
Sales Manager
[Description: Trucare-logo]
Trucare FZC
1J/12-1,Hamriyah free zone,
PO Box 42106,Sharjah (UAE)
Tel: +971 6 5263945   Fax: +971 6 5263946
Mob : 055-4745256
[email-masked]<mailto:[email-masked]>
www.trucare.co<http://www.trucare.co>

From: Abdelmohsen basha [mailto:[email-masked]]
Sent: Monday, August 3, 2020 2:03 PM
To: RP Singh TrucareFzc <[email-masked]>
Cc: Denmark A <[email-masked]>; Avinash TrucareFzc <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Hyacinth Joyce <[email-masked]>
Subject: Re: Order #600931800 // Sku :TC-JDCSH // Name :JJ Cole - Diaper Caddy - Slate Heather // Not as new

Hello RP,

We've been waiting for feedback for 6 days, please notice that Item will be shipped to your side tomorrow.

Thanks

On Mon, 3 Aug 2020 at 12:19, Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

The customer called to follow up and informed that she no longer needs the item, she is requesting for a refund.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, 3 Aug 2020 at 10:54, Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear RP and Avinash,

Find the attached Sale Invoice for your reference.

Regards,
Den mark

On Mon, Aug 3, 2020 at 8:19 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Rp,

Please respond and update, thank you.

Regards,
Den mark

On Tue, Jul 28, 2020 at 12:31 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :It's dirty and clearly has been used before.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark