Subject: Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk 4-in-1 // Not working properly
From: Michael Rolle <[email-masked]>
To: Husain <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>
Date: Mon, 3 Aug 2020 14:08:25 +0400
List-Id: <ccteam.mumzworld.com>

Dear Husain,

Please acknowledge if you received the item and let us know the update from
your end.

Best Regards,

Michael R.
ᐧ

On Sun, Jul 26, 2020 at 9:43 AM Denmark A <[email-masked]> wrote:

> Dear Husain,
>
> As per customer:
>
> The problem with one of them is that the sound is not clear and I put in a
> new battery.
>
> Please accept the item and evaluate it further.
>
> Regards,
> Den mark
>
>
>
> On Thu, Jul 16, 2020 at 9:12 AM Denmark A <[email-masked]> wrote:
>
>> @customer care <[email-masked]> @Alina D'Souza
>> <[email-masked]> Please update.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jul 15, 2020 at 11:03 AM Husain <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> This was communicated previously as well, we need the complete issue
>>> details and supporting pictures.
>>>
>>>
>>>
>>> Please provide complete details, in order to get the item collected for
>>> inspection.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 15, 2020 10:47 AM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
>>> Desk 4-in-1 // Not working properly
>>>
>>>
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> Item already with us.
>>>
>>>
>>>
>>> @Alina D'Souza <[email-masked]> @customer care
>>> <[email-masked]> Please every time we process a collection, ask
>>> customer a small video and specific issue.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Wed, Jul 15, 2020 at 10:38 AM Husain <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Please elaborate the issue.
>>>
>>> Also as discussed previously, please share images/videos so our team can
>>> expedite the process.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 15, 2020 8:27 AM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
>>> Desk 4-in-1 // Not working properly
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation and assessment.
>>>
>>>
>>>
>>> Reason of return:  item is not working properly
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>> --
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>

-- 
*Best Regards,*

*Michael C. Rolle*