Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective
From: Denmark A <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Mummazone Medical Equipment <[email-masked]>, Riyas Abdul Rahim <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 3 Aug 2020 11:58:08 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

Dispatch to the vendor today.

Regards,
Den mark

On Mon, Aug 3, 2020 at 11:46 AM <[email-masked]> wrote:

> Hi @Denmark A <[email-masked]>,
>
> Was this shipped to the tech team?
>
> Customer wants an exception for refund if possible.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* [email-masked] <[email-masked]> *On Behalf Of *Mummazone
> Medical Equipment
> *Sent:* Wednesday, July 29, 2020 3:15 PM
> *To:* Denmark A <[email-masked]>; Riyas Abdul Rahim <
> [email-masked]>
> *Cc:* Michaela Manibo <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* RE: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
> Double Breastpump // Defective
>
>
>
> Dear Denmark ,
>
>
>
> Please send the pump to us and the technical team will check . We will get
> in touch with the customer also for assistance .
>
>
>
> Warm Regards
>
>
>
> *Maria Arif*
>
>
>
>
>
> *Office 1. Schon Business Park-DIP 1*
>
> Dubai - UAE
>
> Office  +971 (04)  298 4130
>
> Mobile +971 (52)   536 8280
>
> [email-masked] <[email-masked]>*
>
> www.mummazone.com
>
>
> Let’s connect     <https://twitter.com/mummazoneonline>
> <https://www.facebook.com/mummazoneonline/>
> <https://www.instagram.com/mummazoneonline/>
>
>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 29, 2020 3:11 PM
> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul Rahim
> <[email-masked]>
> *Cc:* Michaela Manibo <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
> Double Breastpump // Defective
>
>
>
> Dear Mummazone and Riyas,
>
>
>
> Please be informed  that the customer again is facing an issue for the
> second time around regarding the item.
>
>
>
>
> Below the customer's information.
>
>
>
> Name: shaima almarzooqi
>
> PH#: +971501133288
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 19, 2020 at 9:32 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Dear All,
>
>
>
> Below the customer's information.
>
>
>
> Name: shaima almarzooqi
>
> PH#: +971501133288
>
>
>
> Thanks
>
>
>
> On Sun, 19 Jul 2020 at 09:29, Mummazone Medical Equipment <
> [email-masked]> wrote:
>
> Dear Mumzworld ,
>
>
>
> We make sure all the products are properly packed and sent back by the
> technical team and then the quality team .
>
> But still if the customer facing issues with the pump , please send the
> pump along with the parts , we don’t require bottles . Please also send
> the customer number so the technical team can call and assist the customer .
>
> The technical team will check and we will update accordingly .
>
>
>
>
>
> Warm Regards
>
>
>
> *Maria Arif*
>
>
>
>
>
> *Office 1. Schon Business Park-DIP 1*
>
> Dubai - UAE
>
> Office  +971 (04)  298 4130
>
> Mobile +971 (52)   536 8280
>
> [email-masked] <[email-masked]>*
>
> www.mummazone.com
>
>
> Let’s connect     <https://twitter.com/mummazoneonline>
> <https://www.facebook.com/mummazoneonline/>
> <https://www.instagram.com/mummazoneonline/>
>
>
>
>
>
>
>
> *From:* Michaela Manibo <[email-masked]>
> *Sent:* Saturday, July 18, 2020 6:53 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul Rahim
> <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <
> [email-masked]>
> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
> Double Breastpump // Defective
>
>
>
> Team,
>
> Customer is again complaining about the item. She sent two bottles and
> only got one which is still not working - which also looks old and used.
>
> Please assist on this.
>
>
>
>
>
> On Tue, Jul 14, 2020 at 3:47 PM Denmark A <[email-masked]> wrote:
>
> Dear Mummazone,
>
>
>
> Repaired item received thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 13, 2020 at 12:57 PM Denmark A <[email-masked]> wrote:
>
> Dear Mummazone,
>
>
>
> Thank you for the updates.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 13, 2020 at 12:54 PM Mummazone Medical Equipment <
> [email-masked]> wrote:
>
> Dear Mumzworld Team ,
>
>
>
> We received the pump today back from the technical team , we will be
> sending back it with Mumzworld driver.
>
>
>
> Warm Regards
>
>
>
> *Maria Arif*
>
>
>
>
>
> *Office 1. Schon Business Park-DIP 1*
>
> Dubai - UAE
>
> Office  +971 (04)  298 4130
>
> Mobile +971 (52)   536 8280
>
> [email-masked] <[email-masked]>*
>
> www.mummazone.com
>
>
> Let’s connect     <https://twitter.com/mummazoneonline>
> <https://www.facebook.com/mummazoneonline/>
> <https://www.instagram.com/mummazoneonline/>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 13, 2020 12:52 PM
> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul Rahim
> <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <
> [email-masked]>
> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
> Double Breastpump // Defective
>
>
>
> Dear Mummazone and Riyas,
>
>
>
> can we get an update on this as the customer is following up and needs the
> item urgently.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Mon, Jul 13, 2020 at 12:43 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Denmark
>
>
>
> Please update us up on the product, the customer is following up
>
>
>
> On Thu, Jul 9, 2020 at 9:17 AM Mummazone Medical Equipment <
> [email-masked]> wrote:
>
> Dear Denmark ,
>
>
>
> Please send the pump to us along with the inovice and the technical team
> will check .
>
>
>
>
>
> Best Regards,
>
>
>
> Maria Arif.
>
>
>
> *Office 1. Schon Business Park-DIP 1*
>
> Dubai – UAE
>
> Mobile +971 52 536 8280
>
> Office  +971 (04)  298 4130
>
> [email-masked] <[email-masked]>
>
> www.mummazone.com
>
>
>
> Let’s connect
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, July 9, 2020 9:07 AM
> *To:* Amrinder <[email-masked]>; Mummazone Medical Equipment <
> [email-masked]>; [email-masked] <[email-masked]>; Riyas
> Abdul Rahim <[email-masked]>; [email-masked] <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double
> Breastpump // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments: This product does not suck the milk well and I have been
> suffering from it for a month. Until I try another milk extractor, do not
> confirm that this product does not release the milk well.
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>