Subject: Re: 100132294- Cancellation
From: Ronald Gaviola <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Mon, 3 Aug 2020 11:54:07 +0400
List-Id: <ccteam.mumzworld.com>

+Outbound.fc <[email-masked]>

Please check and confirm if this was packed *PST-VT80-166603*

Regards,
Ronald

On Mon, Aug 3, 2020 at 11:20 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Ronald,
>
> Can you check and update ?
>
>
>
> On Mon, Aug 3, 2020 at 11:13 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain and Ronald,
>>
>> Any update on this case, please?
>>
>> The customer is asking for a refund.
>>
>> Please update us urgently.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jul 26, 2020 at 9:08 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> Any news on this case, please?
>>>
>>> The customer is very upset and keeps on asking for his money back.
>>>
>>> Please let's resolve this issue ASAP
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jul 23, 2020 at 11:28 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> Any update on this, please?
>>>>
>>>> The customer keeps on following up and asking for his refund.
>>>>
>>>> Please we need an urgent update. This is long overdue.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Tue, Jul 21, 2020 at 5:57 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> @Ronald Gaviola <[email-masked]> We found the missing item in
>>>>> the CRA
>>>>> Can you check if it was dispatched properly from Dubai ?
>>>>> Below is the missing item
>>>>>
>>>>>
>>>>>  *PST-VT80-166603*
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jul 21, 2020 at 5:53 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain
>>>>>> The below are the received items in our warehouse.
>>>>>> 100132294 1013000037958 529666 735282438677 1 Munchkin -
>>>>>> Love-A-Bowls 4pack MW-43867
>>>>>> 100132294 1013000037958 710389 9421903711281 1 Haakaa - Silicone
>>>>>> Finger Brush - Clear JBC-BHK027
>>>>>> 100132294 1013000037958 8059147053426 8059147053426 1 ChiccoÂ® Eau
>>>>>> De Cologne (New Fragrance) 100Ml GT-CH02801-10
>>>>>> 100132294 1013000037958 8718117603459 8718117603459 3 Aptamil
>>>>>> Digestive Comfort 1 Infant Formula Milk, 900g TM-47341
>>>>>> 100132294 1013000037958 942136 1000009803564 1 Tommee Tippee Explora
>>>>>> Roll and Go Bib - Green TT46351461-GreenIf the mentioned item was
>>>>>> not cancelled this needs to be confirmed by the wimo team who returned the
>>>>>> order.
>>>>>>
>>>>>> On Tue, Jul 21, 2020 at 4:45 PM Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan
>>>>>>> <[email-masked]> Can we please close this today
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jul 17, 2020 at 10:02 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Hussain,
>>>>>>>>
>>>>>>>> Please create the CRA for one more item. SKU: *PST-VT80-166603*
>>>>>>>>
>>>>>>>> There has been no item delivered to the customer and very upset
>>>>>>>> about the delay.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jul 11, 2020 at 9:44 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Hussain,
>>>>>>>>>
>>>>>>>>> This is long overdue. Please create the CRA for one item
>>>>>>>>>
>>>>>>>>> *PST-VT80-166603*
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jul 5, 2020 at 8:33 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Hussain,
>>>>>>>>>>
>>>>>>>>>> May we have an update on this, please?
>>>>>>>>>>
>>>>>>>>>> There is one item you have missed and it also needs the CRA.
>>>>>>>>>>
>>>>>>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>>>>>>
>>>>>>>>>> Need your urgent attention. Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jul 1, 2020 at 9:22 AM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Hussain,
>>>>>>>>>>>
>>>>>>>>>>> Please create the CRA asap.
>>>>>>>>>>>
>>>>>>>>>>> We need to raise a refund.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 27, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Hussain,
>>>>>>>>>>>>
>>>>>>>>>>>> As per the record, t was you who created the CRA for this order
>>>>>>>>>>>> on
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> There is one item you have missed and it also needs the CRA.
>>>>>>>>>>>>
>>>>>>>>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>>>>>>>>
>>>>>>>>>>>> The customer keeps on following up on refund and we are unable
>>>>>>>>>>>> to initiate because of this one item.
>>>>>>>>>>>>
>>>>>>>>>>>> Awaiting your reply. Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Jun 26, 2020 at 6:59 PM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>
>>>>>>>>>>>>> As per our conversation, the item mentioned above is not
>>>>>>>>>>>>> there, hence, it has not been included on the CRA.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Is there anyway we could trace who created the CRA and
>>>>>>>>>>>>> received it?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please assist. This is long overdue.
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Fri, Jun 19, 2020 at 1:14 PM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> A gentle reminder on the above.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Jun 17, 2020 at 6:58 PM Mary Anne Agapito <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> One item has been missed when CRA (CRAKTM6408) was created.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please update to initiate the refund.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Fri, Jun 12, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The CRA created was incomplete. There is one item that was
>>>>>>>>>>>>>>>> missed.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 100132294 PST-VT80-166603
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=472178> VTech
>>>>>>>>>>>>>>>> - Tiny Tot Driver
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please update the CRA to initiate a refund. Also, pls
>>>>>>>>>>>>>>>> advise when done.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, May 13, 2020 at 12:20 PM Reports Wimo <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Dear Ronald,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Well noted.
>>>>>>>>>>>>>>>>> We will return the shipment as soon as possible.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *T*: +971-800 2465 *|* *M: *+971-58 3059811
>>>>>>>>>>>>>>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>>>>>>>>>>>>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, May 13, 2020 at 11:52 AM Ronald Gaviola <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Reports WimoShip <[email-masked]> Naveed.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> FYA- 1013000037958
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>> Ronald
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Wed, May 13, 2020 at 10:56 AM Hussain Firoz
>>>>>>>>>>>>>>>>>> Miyagamwala <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> This from Dubai, Please check with Ronald
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Ronald Gaviola <[email-masked]> FYI
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Sun, May 10, 2020 at 11:40 AM Michaela Manibo <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please advise courier to get this order returned ASAP.
>>>>>>>>>>>>>>>>>>>> Customer cannot receive and is waiting for the refund.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>