Subject: Re: Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse / Order No. 600932300
From: Denmark A <[email-masked]>
To: Nessy <[email-masked]>, Dolly Phulwani <[email-masked]>, Nesty John Pascua <[email-masked]>, Naib Khan <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Vipin Raj <[email-masked]>, Vipul Arora <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Mon, 3 Aug 2020 11:42:22 +0400
List-Id: <ccteam.mumzworld.com>

Dear Vendor,

Well received with thanks.

@Hyacinth Joyce <[email-masked]> Items will be reshipped today.

@Nesty John Pascua <[email-masked]> @Naib Khan <[email-masked]> Please
assist us to reship a package to the below address.

Regards,
Den mark

On Sun, Aug 2, 2020 at 9:10 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> Thank you for the update.
>
> @Nessy <[email-masked]> Kindly address the parts to Denmark of
> returns team labelled with so 600932300.
>
> @Denmark A <[email-masked]> Once received please arrange to reship
> to the below address ASAP.
>
>
> @Alina D'Souza <[email-masked]> Please assist to collect the damaged
> parts from the customer to be handed back to the vendor.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 2 Aug 2020 at 08:56, Nessy <[email-masked]> wrote:
>
>>
>>
>> Hi Joyce,
>>
>>
>>
>> Thank you for your mail.
>>
>>
>>
>> We’ll send the missing and damaged parts. As discussed, please handover
>> the parts back to us once collected to customer.
>>
>>
>>
>> Thank you.
>>
>>
>>
>>
>>
>> Best Regards
>>
>>
>>
>> NESSY LANDICHO
>>
>>
>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>
>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>
>>
>>
>>
>> <http://www.desertbeat.com/>
>> <http://www.desertbeat.com/>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Sunday, August 2, 2020 8:17 AM
>> *To:* Nessy
>> *Cc:* Outbound.fc; Mohit Caleb; Syed Yakoob; Muhammad Habib; Vipin Raj;
>> Vipul Arora; Dolly Phulwani; customer care; Ashley Fernandes
>> *Subject:* Re: Missing Part / SKU DBT-65093 - Kidkraft - Amelia
>> Dollhouse / Order No. 600932300
>>
>>
>>
>> Hi Nessy,
>>
>>
>>
>> The damaged parts are labelled as number 8 and 27. Please see the below
>> images for your reference.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Wed, 29 Jul 2020 at 14:41, Nessy <[email-masked]> wrote:
>>
>>
>>
>> Hi Joyce,
>>
>>
>>
>> Apologize for the inconvenience caused.
>>
>>
>>
>> Could you please share the damaged part number. We’ll send the missing
>> and damaged part on our next warehouse delivery schedule.
>>
>>
>>
>> Thank you.
>>
>>
>>
>>
>>
>> Best Regards
>>
>>
>>
>> NESSY LANDICHO
>>
>>
>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>
>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>
>>
>>
>>
>> <http://www.desertbeat.com/>
>> <http://www.desertbeat.com/>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Wednesday, July 29, 2020 2:22 PM
>> *To:* Outbound.fc; Mohit Caleb; Syed Yakoob; Muhammad Habib; Vipin Raj;
>> Vipul Arora; Nessy; Dolly Phulwani
>> *Cc:* customer care; Ashley Fernandes
>> *Subject:* Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse /
>> Order No. 600932300
>>
>>
>>
>> Hi team,
>>
>>
>>
>> The customer with the above-mentioned order number received the below
>> item with missing parts.
>>
>>
>>
>>
>> 600932300
>>
>> DBT-65093
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1112216>
>>
>> Kidkraft - Amelia Dollhouse
>>
>>
>>
>> Parts labelled as 9, 12 and 16 are missing. Please see the below images
>> for your reference.
>>
>>
>>
>>
>>
>>
>> The customer added that scratches were found on the item:
>>
>>
>>
>>
>>
>>
>> Kindly check and advise ASAP, the customer needs the item on an urgent
>> basis because she purchased it as a gift for her daughter.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>