Subject: Re: You Got A Gift - 100143522
From: Mary Anne Agapito <[email-masked]>
To: Pradeep M <[email-masked]>
Cc: customer care <[email-masked]>, Sagar Khawani <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Mon, 3 Aug 2020 10:11:41 +0400
List-Id: <ccteam.mumzworld.com>

Hi Pradeep,

Thank you for the confirmation.

@Sagar Khawani <[email-masked]>  - please advise if we can manually
issue a GC. The customer keeps on following up

Awaiting your reply. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 3, 2020 at 10:09 AM Pradeep M <[email-masked]> wrote:

> Hi Mary Anne,
>
> Partial refund to Ygag Gc is not possible. So here, refund of 99.30 to gc
> was failed and gc not reactivated.
>
> Thanks,
> Pradeep M
>
> On 08/03/2020 11:00 AM, Mary Anne Agapito wrote:
>
> Hi Pradeep,
>
> Just a gentle reminder on the above.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jul 29, 2020 at 12:49 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Pradeep,
>>
>> May we have an update on this, please?
>>
>> Can we manually issue a gift voucher?
>>
>> Please advise. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jul 26, 2020 at 1:16 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Pradeep,
>>>
>>> One of the items has been canceled because it is out of stock.
>>>
>>>
>>> The amount has been refunded to her YOU GOT A GIFT voucher she had used
>>> before but the customer doesn't want a voucher but a credit card refund
>>> instead.
>>>
>>>
>>> Is the voucher already been reactivated? If so, please cancel so we
>>> could process refund it back to her credit card.
>>>
>>> Here is the email address of the customer - [email-masked]*
>>> <[email-masked]>
>>>
>>> Please assist. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>