Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Shajeeb <[email-masked]>, Sagar Khawani <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ankit Malhotra <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 3 Aug 2020 09:45:19 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mary,

Please find the below CRAs.

Order CRA
600853022_2 CRA_HQ_WO576
600839184 CRA_HQ_WO577
600853041_1 CRA_HQ_WO578
600841993 CRA_HQ_WO579
600849011_2 CRA_HQ_WO580
600855143 CRA_HQ_WO581
600858031 CRA_HQ_WO582
600860737_1 CRA_HQ_WO583
600852648 CRA_HQ_WO584

On Wed, Jul 29, 2020 at 8:23 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain and Mostafa,
>
> May we have an update on this case, please?
>
> Customers are really upset refund hasn't been given yet.
>
> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
> <[email-masked]> - please assist, several follow-ups have already
> been made but to no avail. This is long overdue.
>
> Please help us resolve the issue once and for all.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 26, 2020 at 9:11 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hello Hussain and Mostafa,
>>
>> Any news on this, please?
>>
>> We have sent numerous follow-ups already but to no avail. We have several
>> customers who are extremely upset waiting for their refunds.
>>
>> Please help us resolve the issue once and for all.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jul 23, 2020 at 12:38 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Hussain,
>>>
>>> CC team has no access to that file you are referring to.
>>>
>>> @Mostafa saad <[email-masked]>  - we need your support, please
>>> provide the tracker asap.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jul 23, 2020 at 12:26 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> The below is just the Image, Can I get the file in excel so that I can
>>>> create CRAs.
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jul 23, 2020 at 11:40 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> What excel file you still need? Shajeeb already confirmed One Click
>>>>> has been charged and the tracker has already been updated.
>>>>>
>>>>> @Mostafa saad <[email-masked]>  - do you have this file
>>>>> Hussain is asking?
>>>>>
>>>>> We keep on receiving calls from these customers asking for their
>>>>> refunds. They didn't receive their orders and until now they haven't
>>>>> received their money back.
>>>>>
>>>>> Please let's resolve this issue once and for all. This is long overdue.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 20, 2020 at 9:17 AM Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Joyce / Mostafa,
>>>>>>
>>>>>> Can you please share these in excel file, I will make sure the CRAs
>>>>>> are created and received today.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 20, 2020 at 8:54 AM Shajeeb <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We already charged these to courier same updated in the tracker
>>>>>>> also.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Shajeeb*
>>>>>>>
>>>>>>> Accountant
>>>>>>>
>>>>>>> *P* +971 4 245 1366      * E* [email-masked]
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Sagar Khawani <[email-masked]>
>>>>>>> *Sent:* Sunday, July 19, 2020 6:31 PM
>>>>>>> *To:* Hyacinth Joyce <[email-masked]>; Hussain Firoz
>>>>>>> Miyagamwala <[email-masked]>; Shajeeb Cheriyath <
>>>>>>> [email-masked]>; Amir Julkarnain <[email-masked]>;
>>>>>>> Ekta Jesswani <[email-masked]>
>>>>>>> *Cc:* Mostafa saad <[email-masked]>; lastmile <
>>>>>>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>>>>>>> Alina D'Souza <[email-masked]>; customer care <
>>>>>>> [email-masked]>; Returns.fc <[email-masked]>; Ankit
>>>>>>> Malhotra <[email-masked]>; Mary Anne Agapito <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* RE: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Joyce
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> While sending email don’t mention *team*
>>>>>>>
>>>>>>> Kindly mention who will be in charge of the below action or else no
>>>>>>> one will take action.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> All are lost shipment ? Kindly confirm
>>>>>>>
>>>>>>> Hussain pls create CRA and receive in write off location – once
>>>>>>> shajeeb confirm that we have billed to shipper in NS.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thx
>>>>>>>
>>>>>>> Sagar
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>> *Sent:* Sunday, July 19, 2020 5:59 PM
>>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Shajeeb <
>>>>>>> [email-masked]>; amir <[email-masked]>; ekta <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* sagar <[email-masked]>; Mostafa saad <
>>>>>>> [email-masked]>; lastmile <[email-masked]>;
>>>>>>> Mohamed Magdy <[email-masked]>; Alina D'Souza <
>>>>>>> [email-masked]>; ccteam <[email-masked]>; returns fc <
>>>>>>> [email-masked]>; Ankit Malhotra <
>>>>>>> [email-masked]>; Mary Anne Agapito <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> CRA's are not yet updated for the below order numbers in RED.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly note that we have sent numerous follow-up about this and the
>>>>>>> customers are following up constantly.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, 17 Jul 2020 at 10:09, Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please create the CRA for all in red to initiate the refund.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This was declared lost by One Click.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 12, 2020 at 1:19 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Shajeeb,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for the update.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We need to create CRA for all the mentioned order numbers below in
>>>>>>> RED.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 12 Jul 2020 at 13:14, Shajeeb <[email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please create CRA and receive in system as we already charged
>>>>>>> courier for the order 600855143.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Shajeeb*
>>>>>>>
>>>>>>> Accountant
>>>>>>>
>>>>>>> *P* +971 4 245 1366      * E* [email-masked]
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>> Image removed by sender. youtube]
>>>>>>> <https://www.youtube.com/user/MumZworld> [image: Image removed by
>>>>>>> sender. snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>> Image removed by sender. twitter] <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>> *Sent:* Sunday, July 12, 2020 1:12 PM
>>>>>>> *To:* shajeeb <[email-masked]>; sagar <[email-masked]>;
>>>>>>> Mostafa saad <[email-masked]>; lastmile <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* Mohamed Magdy <[email-masked]>; Alina D'Souza <
>>>>>>> [email-masked]>; ekta <[email-masked]>; amir <
>>>>>>> [email-masked]>; Umang Mehrotra <[email-masked]>; ccteam
>>>>>>> <[email-masked]>; returns fc <[email-masked]>;
>>>>>>> Rosette Modiri <[email-masked]>; Ankit Malhotra <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Shajeeb,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please assist with the above-mentioned order numbers.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per lastmile the mentioned shipment were all updated on the sheet
>>>>>>> as lost.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We have escalated refund for the orders however it is not being
>>>>>>> processed as Sagar is asking to create CRA.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly advise who should create and receive these CRA's to proceed
>>>>>>> with the refund.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, 10 Jul 2020 at 09:03, Ankit Malhotra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Just a follow-up. Please confirm soon.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> Ankit Malhotra
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> *From: *"Mohamed Magdy" <[email-masked]>
>>>>>>> *To: *"Ankit Malhotra" <[email-masked]>, "Alina
>>>>>>> D'Souza" <[email-masked]>
>>>>>>> *Cc: *"ekta" <[email-masked]>, "shajeeb" <[email-masked]>,
>>>>>>> "amir" <[email-masked]>, "Umang Mehrotra" <[email-masked]>,
>>>>>>> "ccteam" <[email-masked]>, "returns fc" <
>>>>>>> [email-masked]>, "sagar" <[email-masked]>, "Rosette
>>>>>>> Modiri" <[email-masked]>
>>>>>>> *Sent: *Wednesday, July 8, 2020 1:39:06 PM
>>>>>>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Alina D'Souza <[email-masked]> ....FYA
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 8, 2020 at 10:54 AM Ankit Malhotra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi All,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This is regarding order # 600855143. The customer is following up
>>>>>>> for the ordered item - "Monsoon - Tiana Ballerina - Ivory" (SKU:
>>>>>>> MAF-9110022678).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please create CRA for the item and confirm in order to respond back
>>>>>>> to the customer with no further delays.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Your immediate revert in this matter will help keep the customer
>>>>>>> informed and avoid dis-satisfactory response.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Ankit Malhotra
>>>>>>>
>>>>>>> @Mumzworld Team
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> *From: *"Rosette Modiri" <[email-masked]>
>>>>>>> *To: *"Ankit Malhotra" <[email-masked]>
>>>>>>> *Sent: *Wednesday, July 8, 2020 11:49:03 AM
>>>>>>> *Subject: *Fwd: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> *From: *"Mary Anne Agapito" <[email-masked]>
>>>>>>> *To: *"ekta" <[email-masked]>, "Amir Julkarnain" <
>>>>>>> [email-masked]>
>>>>>>> *Cc: *"Denmark A" <[email-masked]>, "Returns.fc" <
>>>>>>> [email-masked]>, "Eugene Mugisa" <[email-masked]>,
>>>>>>> "Shajeeb Cheriyath" <[email-masked]>, "Sagar Khawani" <
>>>>>>> [email-masked]>, "customer care" <[email-masked]>,
>>>>>>> "Hyacinth Joyce" <[email-masked]>
>>>>>>> *Sent: *Sunday, 5 July, 2020 19:16:47
>>>>>>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Ekta and Amir,
>>>>>>>
>>>>>>> There are several orders that were confirmed lost by One Click. The
>>>>>>> finance team is asking for CRA. I spoke with Denmark and they are not able
>>>>>>> to create it since the item is not with them.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please assist. The customer keeps on following up on their refunds
>>>>>>> and extremely upset about the delay.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 5:41 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> The customer for the below-mentioned order no. called to follow up.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The refund has been escalated -  Incident #1166582
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 1 Jul 2020 at 10:55, Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please create the CRA, we have pending refunds waiting and the
>>>>>>> customer is very upset about the delay.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 28, 2020 at 10:54 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please create the CRA for all.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 27, 2020 at 10:36 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> A gentle reminder on the above.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please create the CRA. Customers keep on following up on their
>>>>>>> refund.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 24, 2020 at 4:42 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please create a CRA to all the orders mentioned below:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The finance team is unable to process the refund unless there are
>>>>>>> CRA for all.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please assist. Customers keep on following up on their refunds.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Denmark,
>>>>>>>
>>>>>>> Can you create one and confirm
>>>>>>>
>>>>>>> Thx
>>>>>>>
>>>>>>> Sagar
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>> *Sent:* Friday, June 19, 2020 5:31 PM
>>>>>>> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
>>>>>>> [email-masked]>; Returns.fc <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shajeeb
>>>>>>> C <[email-masked]>; Sagar Khawani <[email-masked]>;
>>>>>>> Amir Julkarnain <[email-masked]>
>>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> A gentle reminder on the above.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> For this order,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 600853022_2
>>>>>>>
>>>>>>> MMZT-1014XJ2-DOVE-L
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076>
>>>>>>>
>>>>>>> Bravado - Original Nursing Bra - Dove Heather, L
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> It's one of the lost shipments declared by One Click, finance needs
>>>>>>> the CRA in order to refund it.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please create the CRA and advise when done.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Sagar,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> For order -  600839184, this is under baby registry. The recipient
>>>>>>> is about to give birth in 2 days, thus a new order was created.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The new order # was given below and it has a total value of 821.21
>>>>>>> AED
>>>>>>> 600886337
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Outbound.fc <[email-masked]> @Mohit Caleb
>>>>>>> <[email-masked]>  - please pick and pack asap when fulfilled
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>> <[email-masked]> - please arrange an urgent delivery when
>>>>>>> completed
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As mentioned in the previous email, the given order numbers were
>>>>>>> deemed lost by the courier.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please create the CRA as finance is asking for it in order to
>>>>>>> process the refund.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Ekta,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> For this order
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 5/17/2020
>>>>>>>
>>>>>>> 600853022_2
>>>>>>>
>>>>>>> 18137273
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>>
>>>>>>> The item is out of stock and the customer doesn't other items. The
>>>>>>> customer wants a credit card refund.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Can I raise a refund request now or shall we wait until the
>>>>>>> investigation is over?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Shajeeb/ Danny,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Good afternoon!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Investigation is still going on.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Once it is approved, we will let you know.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Carmella Singh *
>>>>>>> Account Representative
>>>>>>> *One Click* Delivery Services
>>>>>>> Mobile: +971 524758143
>>>>>>> Tel: +971 (0) 4 368 7011
>>>>>>>
>>>>>>> www.1click2deliver.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Danny Naik <[email-masked]>
>>>>>>> *Sent:* Monday, June 1, 2020 3:14 PM
>>>>>>> *To:* Shajeeb C <[email-masked]>
>>>>>>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>>>>>>> [email-masked]>; Sujan Raj <[email-masked]>;
>>>>>>> Sagar Khawani <[email-masked]>; Ekta Jesswani <
>>>>>>> [email-masked]>; customer care <[email-masked]>; Eugene
>>>>>>> Mugisa <[email-masked]>; Ahmed Nawaz <
>>>>>>> [email-masked]>; Diana Fontanilla <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Carmella,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly confirm me on the below with the CN amount and orde details.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Regards,*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Danny Naik*
>>>>>>>
>>>>>>> Chief Accountant
>>>>>>>
>>>>>>> Mobile +971 5 222 94356
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Danny,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please issue the CN for the same ASAP.
>>>>>>>
>>>>>>> All the same will be deducted from the payments.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Shajeeb
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>>>>> <[email-masked]>  All theses shipments were updating on the
>>>>>>> sheet also please update them as lost.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Ekta Jesswani <[email-masked]> @customer care
>>>>>>> <[email-masked]> Please place new orders to the mentioned
>>>>>>> customers ASAP.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please note we already applied replacement for  600858031  this
>>>>>>> order, please process a replacement for rest eight orders.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> Sujan Raj,
>>>>>>>
>>>>>>> Mobile : +971506855826
>>>>>>>
>>>>>>> Email : [email-masked]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dears,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Good day!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We need your kind assistance if you can send replacement for the
>>>>>>> below  9 Orders.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We are facing an issue with this driver, who refused to report Back
>>>>>>> to Work and have tagged all orders as Delivered.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We apologize for this inconvenience , trust that we are already
>>>>>>> doing an investigation internally for this.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> In the meantime, please let us know as Sujan already has spoken to
>>>>>>> these 9 customers and they are expecting the package anytime soon.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Date*
>>>>>>>
>>>>>>> *Order #*
>>>>>>>
>>>>>>> *Order ID*
>>>>>>>
>>>>>>> *Driver*
>>>>>>>
>>>>>>> *Status*
>>>>>>>
>>>>>>> *Update*
>>>>>>>
>>>>>>> 5/17/2020
>>>>>>>
>>>>>>> 600853022_2
>>>>>>>
>>>>>>> 18137273
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>> 5/17/2020
>>>>>>>
>>>>>>> 600839184
>>>>>>>
>>>>>>> 18137324
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>> 5/17/2020
>>>>>>>
>>>>>>> 600853041_1
>>>>>>>
>>>>>>> 18137378
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>> 5/18/2020
>>>>>>>
>>>>>>> 600841993
>>>>>>>
>>>>>>> 18184483
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>> 5/18/2020
>>>>>>>
>>>>>>> 600849011_2
>>>>>>>
>>>>>>> 18184496
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>> 5/18/2020
>>>>>>>
>>>>>>> 600855143
>>>>>>>
>>>>>>> 18184613
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>> 5/19/2020
>>>>>>>
>>>>>>> 600848439
>>>>>>>
>>>>>>> 18231853
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Received
>>>>>>>
>>>>>>> 5/19/2020
>>>>>>>
>>>>>>> 600858031
>>>>>>>
>>>>>>> 18231897
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>> 5/19/2020
>>>>>>>
>>>>>>> 600860737_1
>>>>>>>
>>>>>>> 18231901
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>> 5/19/2020
>>>>>>>
>>>>>>> 600852648
>>>>>>>
>>>>>>> 18231928
>>>>>>>
>>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>>
>>>>>>> Done
>>>>>>>
>>>>>>> Customer did not receive Shipments
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Carmella Singh *
>>>>>>> Account Representative
>>>>>>> *One Click* Delivery Services
>>>>>>> Mobile: +971 524758143
>>>>>>> Tel: +971 (0) 4 368 7011
>>>>>>>
>>>>>>> www.1click2deliver.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>