Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Hyacinth Joyce <[email-masked]>, Asad <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Mon, 3 Aug 2020 09:22:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

A gentle reminder on the above.

Please prioritize.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 2, 2020 at 4:58 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Zubair,
>
> The customer has been following up almost everyday and extremely furious.
>
> He wants the item to be delivered tomorrow.
>
> Please prioritize this case, the customer needs it urgently.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 30, 2020 at 1:52 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The customer called again, his wife will give birth on Saturday.
>>
>> His baby can't be discharged without the car seat as per the law.
>>
>> We need an urgent update today.
>>
>> Please assist. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jul 30, 2020 at 9:21 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> I spoke with Abdulrehman from Barq yesterday and as per him, they have
>>> checked if there's any shipment given in their Dammam facility but there
>>> was none.
>>>
>>> He is asking for a proof that it was given to their pick up driver. The
>>> customer wants an update today if his order will be delivered and when
>>> exactly. He called Barq and was told the same.
>>>
>>> Please assist urgently. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jul 26, 2020 at 6:49 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Zubair,
>>>>
>>>> Please assist to dispatch the available items urgently and ensure
>>>> delivery before Eid.
>>>> TT423210
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411>
>>>> DK-SP150-20-030-034
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914>
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 26 Jul 2020 at 10:32, Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> Please find the below AWB, Kindly dispatch asap.
>>>>>
>>>>> 3239988781: BarqExpress
>>>>>
>>>>> @Zubair Wahid <[email-masked]> @Hyacinth Joyce
>>>>> <[email-masked]> Missing item CRA *CRAKTM9176*
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 26, 2020 at 10:04 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> @Zubair Wahid <[email-masked]> thank you for the update.
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist, in
>>>>>> order for us to dispatch the available items today.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Sat, 25 Jul 2020 at 13:59, Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Hussain
>>>>>>> GT-CH79584-00
>>>>>>> The above SKU is not available in our inventory, we have quantity
>>>>>>> for rest. Can you share the new AWB for this order so we can dispatch it
>>>>>>> again.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Zubair
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jul 25, 2020 at 8:58 AM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>> Kindly update asap.
>>>>>>>>
>>>>>>>> This request is urgent as the customer is about to give birth.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 23 Jul 2020 at 17:16, Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear Zubair,
>>>>>>>>>
>>>>>>>>> The highlighted items below are missing.
>>>>>>>>> Can you please advise which items are available with you ?
>>>>>>>>> The ones which are already available with you, no need for new
>>>>>>>>> order because since it was missing we will create another AWB, pack it and
>>>>>>>>> ship it.
>>>>>>>>> The item which you are not able to find, we will create a CRA for
>>>>>>>>> it and then Joyce can create a new order for that particular item.
>>>>>>>>>
>>>>>>>>> ITEM
>>>>>>>>> LOCATION
>>>>>>>>> QUANTITY
>>>>>>>>> Comment Zubair Comment
>>>>>>>>> TC-BNDL-B-TT84001107-2 Tamer WH - RIY 1 Delivered
>>>>>>>>> TT423210 Tamer WH - RIY 1 1
>>>>>>>>> KSA-AIP-219306 Tamer WH - RIY 1 Delivered
>>>>>>>>> KSA-AIP-219204 Tamer WH - RIY 1 Delivered
>>>>>>>>> GT-CH79584-00 Tamer WH - RIY 1 1
>>>>>>>>> KSA-TTE-37/205 Tamer WH - RIY 1 Delivered
>>>>>>>>> DK-SP150-20-030-034 Tamer WH - RIY 1 1
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 23, 2020 at 5:06 PM Zubair Wahid <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Hussain
>>>>>>>>>> I think there is a confusion, we have 2 of the 3 items missing in
>>>>>>>>>> KSA warehouse and the remaining item is in DXB. Please explain the process
>>>>>>>>>> for reorder to Joyce inorder for her to proceed recording of the missing
>>>>>>>>>> items.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Zubair
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 23, 2020, 3:57 PM Zubair Wahid <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hussain please proceed for CRA for 1 item not available in tamer.
>>>>>>>>>>> Please add note "missing item reorder"
>>>>>>>>>>> "Missing item CRA"
>>>>>>>>>>> Thanks
>>>>>>>>>>> Zubair
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jul 23, 2020, 2:41 PM Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>
>>>>>>>>>>>> As discussed, we'll be waiting for your confirmation about the
>>>>>>>>>>>> CRA asap within the day.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, 23 Jul 2020 at 15:13, Hussain Firoz Miyagamwala <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Zubair,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please confirm if these were missing and should I create the
>>>>>>>>>>>>> CRA and receive it or keep it open ?
>>>>>>>>>>>>> Note - If I will receive CRA then the items will be back in
>>>>>>>>>>>>> stocks in our system.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> As discussed, Kindly assist to update CRA for the
>>>>>>>>>>>>>> above-mentioned items in order for us to proceed with creating a new order.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer with the above-mentioned shipment is constantly
>>>>>>>>>>>>>>> calling to follow up. The below items were not received upon delivery.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 100151715_1 GT-CH79584-00
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>>>>>>>>>>>>>>> - Next2Me Special Edition - Scandinavian Wood 1
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 100151715_1 TT423210
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>>>>>>>>>>>>>>> Tippee Closer to Nature Electric Steam Steriliser 1
>>>>>>>>>>>>>>> 100151715_1 DK-SP150-20-030-034
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>>>>>>>>>>>>>>> Infant Car Seat - Grey Hound 1
>>>>>>>>>>>>>>> The customer is about to give birth and needs the item on an
>>>>>>>>>>>>>>> URGENT basis.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer threats to raise a formal complaint as well if
>>>>>>>>>>>>>>> not sorted ASAP.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kindly update and advise.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>