Subject: Re: SO# 600873936 - SKU: FGI-DK-F650-BLACK
From: Naib Khan <[email-masked]>
To: Shady Elgendy <[email-masked]>, Michael Rolle <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Eugene Mugisa <[email-masked]>, Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, Jayson Reyes <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Mon, 3 Aug 2020 08:28:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shady,

Item handed over yesterday to the return team.

@Michael Rolle <[email-masked]> please confirmed and do
the needful.

Regards.
Naib

On Mon, 3 Aug 2020 at 08:21, Shady Elgendy <[email-masked]> wrote:

> +Naib Khan <[email-masked]>
> +Eugene Mugisa <[email-masked]>
>
> ᐧ
>
> On Wed, Jul 29, 2020 at 5:05 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> Please arrange collection asap
>>
>> The customer has done a DED complaint.
>>
>> Doesn't Match Description or Photos CRA_AR_RE13815 1 Xiamen - 2015 Ford
>> Ranger - Black
>> Regards,
>> Alina
>>
>>
>> On Tue, Jun 30, 2020 at 1:57 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly note that the customer requested to refund.
>>> Please collect the item from the customer to proceed CRA
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Mon, Jun 22, 2020 at 1:30 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Team
>>>>
>>>> Please arrange collection, CM want to install the item
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Thu, Jun 11, 2020 at 12:07 PM Rajesh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Joyce,
>>>>>
>>>>> Hope you are doing well
>>>>>
>>>>> Please let us know when it will be here.
>>>>>
>>>>>
>>>>> **Stay Safe & Have A Great Day Ahead* *
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Rajeshkumar R*
>>>>>
>>>>> *E-commerce & Sales Co-ordinator*
>>>>>
>>>>> Dubai Office:
>>>>>
>>>>> Tel: +971 (4) 4421888   Extn: 509
>>>>>
>>>>> Fax: +971 (4) 4421999
>>>>>
>>>>> Mob: +971 (0)582190882
>>>>>
>>>>> [email-masked] <[email-masked]>*
>>>>>
>>>>> PO Box 29244, Dubai, UAE
>>>>>
>>>>> www.firstgroupinternational.com
>>>>>
>>>>>
>>>>>
>>>>> *Please print this email only if necessary. Go Green!*
>>>>>
>>>>>
>>>>> On Thu, Jun 11, 2020 at 11:58 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Rajesh,
>>>>>>
>>>>>> Thank you for your email.
>>>>>>
>>>>>> The customer called again to follow up.
>>>>>>
>>>>>> We will arrange a collection and will bring the item to your end for
>>>>>> assembly.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Mon, 8 Jun 2020 at 12:32, Rajesh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Radwa,
>>>>>>>
>>>>>>> Hope you are doing well
>>>>>>>
>>>>>>> We don't provide the installation service to the customers. All the
>>>>>>> instructions are mentioned in the leaflet which is in the packaging or the
>>>>>>> customer can take online help to install the item.
>>>>>>>
>>>>>>> However, as a goodwill gesture, If the customer can bring it to our
>>>>>>> warehouse, we can get it installed for them.
>>>>>>>
>>>>>>>
>>>>>>> **Stay Safe & Have A Great Day Ahead* *
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Rajeshkumar R*
>>>>>>>
>>>>>>> *E-commerce & Sales Co-ordinator*
>>>>>>>
>>>>>>> Dubai Office:
>>>>>>>
>>>>>>> Tel: +971 (4) 4421888   Extn: 509
>>>>>>>
>>>>>>> Fax: +971 (4) 4421999
>>>>>>>
>>>>>>> Mob: +971 (0)582190882
>>>>>>>
>>>>>>> [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> PO Box 29244, Dubai, UAE
>>>>>>>
>>>>>>> www.firstgroupinternational.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Please print this email only if necessary. Go Green!*
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 8, 2020 at 12:17 PM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Rajesh,
>>>>>>>>
>>>>>>>> Please check the item SKU above and advise if we can arrange
>>>>>>>> installation as she was unable to do it herself.
>>>>>>>> If so, please advise the charges,
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>
>
> --
>
>