Subject: Re: SO# 600873936 - SKU: FGI-DK-F650-BLACK
From: Shady Elgendy <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Jayson Reyes <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Mon, 3 Aug 2020 08:21:03 +0400
List-Id: <ccteam.mumzworld.com>

+Naib Khan <[email-masked]>
+Eugene Mugisa <[email-masked]>

ᐧ

On Wed, Jul 29, 2020 at 5:05 PM Alina D'Souza <[email-masked]> wrote:

> Hi Mostafa,
>
> Please arrange collection asap
>
> The customer has done a DED complaint.
>
> Doesn't Match Description or Photos CRA_AR_RE13815 1 Xiamen - 2015 Ford
> Ranger - Black
> Regards,
> Alina
>
>
> On Tue, Jun 30, 2020 at 1:57 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly note that the customer requested to refund.
>> Please collect the item from the customer to proceed CRA
>>
>> Best Regards,
>> Anas Nazzal
>>
>> On Mon, Jun 22, 2020 at 1:30 PM Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Team
>>>
>>> Please arrange collection, CM want to install the item
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Thu, Jun 11, 2020 at 12:07 PM Rajesh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Joyce,
>>>>
>>>> Hope you are doing well
>>>>
>>>> Please let us know when it will be here.
>>>>
>>>>
>>>> **Stay Safe & Have A Great Day Ahead* *
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> *Rajeshkumar R*
>>>>
>>>> *E-commerce & Sales Co-ordinator*
>>>>
>>>> Dubai Office:
>>>>
>>>> Tel: +971 (4) 4421888   Extn: 509
>>>>
>>>> Fax: +971 (4) 4421999
>>>>
>>>> Mob: +971 (0)582190882
>>>>
>>>> [email-masked] <[email-masked]>*
>>>>
>>>> PO Box 29244, Dubai, UAE
>>>>
>>>> www.firstgroupinternational.com
>>>>
>>>>
>>>>
>>>> *Please print this email only if necessary. Go Green!*
>>>>
>>>>
>>>> On Thu, Jun 11, 2020 at 11:58 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Rajesh,
>>>>>
>>>>> Thank you for your email.
>>>>>
>>>>> The customer called again to follow up.
>>>>>
>>>>> We will arrange a collection and will bring the item to your end for
>>>>> assembly.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, 8 Jun 2020 at 12:32, Rajesh <[email-masked]> wrote:
>>>>>
>>>>>> Hi Radwa,
>>>>>>
>>>>>> Hope you are doing well
>>>>>>
>>>>>> We don't provide the installation service to the customers. All the
>>>>>> instructions are mentioned in the leaflet which is in the packaging or the
>>>>>> customer can take online help to install the item.
>>>>>>
>>>>>> However, as a goodwill gesture, If the customer can bring it to our
>>>>>> warehouse, we can get it installed for them.
>>>>>>
>>>>>>
>>>>>> **Stay Safe & Have A Great Day Ahead* *
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Rajeshkumar R*
>>>>>>
>>>>>> *E-commerce & Sales Co-ordinator*
>>>>>>
>>>>>> Dubai Office:
>>>>>>
>>>>>> Tel: +971 (4) 4421888   Extn: 509
>>>>>>
>>>>>> Fax: +971 (4) 4421999
>>>>>>
>>>>>> Mob: +971 (0)582190882
>>>>>>
>>>>>> [email-masked] <[email-masked]>*
>>>>>>
>>>>>> PO Box 29244, Dubai, UAE
>>>>>>
>>>>>> www.firstgroupinternational.com
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Please print this email only if necessary. Go Green!*
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 8, 2020 at 12:17 PM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Rajesh,
>>>>>>>
>>>>>>> Please check the item SKU above and advise if we can arrange
>>>>>>> installation as she was unable to do it herself.
>>>>>>> If so, please advise the charges,
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>

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