Subject: Re: Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse / Order No. 600932300
From: Hyacinth Joyce <[email-masked]>
To: Nessy <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Vipin Raj <[email-masked]>, Vipul Arora <[email-masked]>, Dolly Phulwani <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>
Date: Sun, 2 Aug 2020 09:10:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Thank you for the update.

@Nessy <[email-masked]> Kindly address the parts to Denmark of returns
team labelled with so 600932300.

@Denmark A <[email-masked]> Once received please arrange to reship
to the below address ASAP.

@Alina D'Souza <[email-masked]> Please assist to collect the damaged
parts from the customer to be handed back to the vendor.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 2 Aug 2020 at 08:56, Nessy <[email-masked]> wrote:

>
>
> Hi Joyce,
>
>
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> Thank you for your mail.
>
>
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> We’ll send the missing and damaged parts. As discussed, please handover
> the parts back to us once collected to customer.
>
>
>
> Thank you.
>
>
>
>
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> Best Regards
>
>
>
> NESSY LANDICHO
>
>
> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>
> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>
>
>
>
> <http://www.desertbeat.com/>
> <http://www.desertbeat.com/>
>
>
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Sunday, August 2, 2020 8:17 AM
> *To:* Nessy
> *Cc:* Outbound.fc; Mohit Caleb; Syed Yakoob; Muhammad Habib; Vipin Raj;
> Vipul Arora; Dolly Phulwani; customer care; Ashley Fernandes
> *Subject:* Re: Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse
> / Order No. 600932300
>
>
>
> Hi Nessy,
>
>
>
> The damaged parts are labelled as number 8 and 27. Please see the below
> images for your reference.
>
>
>
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>
>
>
>
>
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Wed, 29 Jul 2020 at 14:41, Nessy <[email-masked]> wrote:
>
>
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> Hi Joyce,
>
>
>
> Apologize for the inconvenience caused.
>
>
>
> Could you please share the damaged part number. We’ll send the missing and
> damaged part on our next warehouse delivery schedule.
>
>
>
> Thank you.
>
>
>
>
>
> Best Regards
>
>
>
> NESSY LANDICHO
>
>
> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>
> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>
>
>
>
> <http://www.desertbeat.com/>
> <http://www.desertbeat.com/>
>
>
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Wednesday, July 29, 2020 2:22 PM
> *To:* Outbound.fc; Mohit Caleb; Syed Yakoob; Muhammad Habib; Vipin Raj;
> Vipul Arora; Nessy; Dolly Phulwani
> *Cc:* customer care; Ashley Fernandes
> *Subject:* Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse /
> Order No. 600932300
>
>
>
> Hi team,
>
>
>
> The customer with the above-mentioned order number received the below item
> with missing parts.
>
>
>
>
> 600932300
>
> DBT-65093
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1112216>
>
> Kidkraft - Amelia Dollhouse
>
>
>
> Parts labelled as 9, 12 and 16 are missing. Please see the below images
> for your reference.
>
>
>
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>
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> The customer added that scratches were found on the item:
>
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> Kindly check and advise ASAP, the customer needs the item on an urgent
> basis because she purchased it as a gift for her daughter.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>