Subject: RE: Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse / Order No. 600932300
From: "Nessy" <[email-masked]>
To: "'Hyacinth Joyce'" <[email-masked]>
Cc: "'Outbound.fc'" <[email-masked]>, "'Mohit Caleb'" <[email-masked]>, "'Syed Yakoob'" <[email-masked]>, "'Muhammad Habib'" <[email-masked]>, "'Vipin Raj'" <[email-masked]>, "'Vipul Arora'" <[email-masked]>, "'Dolly Phulwani'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Ashley Fernandes'" <[email-masked]>
Date: Sun, 2 Aug 2020 08:55:49 +0400
List-Id: <ccteam.mumzworld.com>

Hi Joyce,

Thank you for your mail.

We’ll send the missing and damaged parts. As discussed, please handover the parts back to us once collected to customer.

Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Hyacinth Joyce [mailto:[email-masked]] 
Sent: Sunday, August 2, 2020 8:17 AM
To: Nessy
Cc: Outbound.fc; Mohit Caleb; Syed Yakoob; Muhammad Habib; Vipin Raj; Vipul Arora; Dolly Phulwani; customer care; Ashley Fernandes
Subject: Re: Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse / Order No. 600932300

Hi Nessy,

The damaged parts are labelled as number 8 and 27. Please see the below images for your reference.

 

 

 

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Wed, 29 Jul 2020 at 14:41, Nessy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Joyce,

Apologize for the inconvenience caused.

Could you please share the damaged part number. We’ll send the missing and damaged part on our next warehouse delivery schedule.

Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, July 29, 2020 2:22 PM
To: Outbound.fc; Mohit Caleb; Syed Yakoob; Muhammad Habib; Vipin Raj; Vipul Arora; Nessy; Dolly Phulwani
Cc: customer care; Ashley Fernandes
Subject: Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse / Order No. 600932300

Hi team,

The customer with the above-mentioned order number received the below item with missing parts.

600932300

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1112216> DBT-65093

Kidkraft - Amelia Dollhouse

Parts labelled as 9, 12 and 16 are missing. Please see the below images for your reference.

 

The customer added that scratches were found on the item:

 

Kindly check and advise ASAP, the customer needs the item on an urgent basis because she purchased it as a gift for her daughter.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE