Subject: Re: 600898786_2 Wrong update
From: Michaela Manibo <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Mohit Caleb <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mostafa saad <[email-masked]>
Date: Fri, 31 Jul 2020 10:31:13 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Please assist in updating the CRA so we can issue the refund .

4) SKU:

600898786_2 AG-205427-8C1-EU-25-26
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
- Kid's Fun Lab Mickey Clog - Flame_EU 25-26
600898786_2 AG-206272-669-EU-27-28
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
- Kid's Disney Princess Clog - Pink Lemonade_EU 27-28

600898786_2 AG-206272-669-EU-28-29
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
- Kid's Disney Princess Clog - Pink Lemonade_EU 28-29
5) Amount: AED TOTAL569.01
6) Refund reason:CRA_AR_RE13656 - was requested for cancellation and was
never delivered.

On Fri, Jul 17, 2020 at 1:26 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Muhammad,
>
> There is no need to collect the items. The items the customer received
> were correct, it was intended for her other order which is  600901458_2
>
> This issue happened due to the wrong label. Nothing has been delivered for
> this order 600898786_2 .
>
> The customer wanted only 1 item out of 4 items on this order
> (600898786_2)  as she already bought the Crocs from somewhere else. The
> customer wants a credit card refund for the items below since she didn't
> receive it.  CRA is needed to initiate the refund.
>
>
> 600898786_2 AG-205427-8C1-EU-25-26
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
> - Kid's Fun Lab Mickey Clog - Flame_EU 25-26
> 600898786_2 AG-206272-669-EU-27-28
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
> - Kid's Disney Princess Clog - Pink Lemonade_EU 27-28
>
> 600898786_2 AG-206272-669-EU-28-29
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
> - Kid's Disney Princess Clog - Pink Lemonade_EU 28-29
>
> Furthermore, below is the only item the customer wants.
>
>
> 600898786_2 LBG-GEN157
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825> Gentlemen's
> Hardware - Pizza Cutter & Serving Board - Brown
>
> As per advised of Mostafa Said on ticket 1183363, a new order was created
> 600927529
>
> @Alina D'Souza <[email-masked]> @Returns.fc
> <[email-masked]> - pls do not arrange the collection as there
> is no need.
>
> @Outbound.fc <[email-masked]> @lastmile
> <[email-masked]> - the 3 Crocs are missing and customer doesn't
> want it anymore. So, where are these items? We need a CRA to initiate a
> refund.
>
> I hope this clarifies the matter.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jul 15, 2020 at 8:46 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @Alina D'Souza <[email-masked]>  Please create CRA to proceed.
>>
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Tue, Jul 14, 2020 at 8:15 PM Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> Dear Mohit,
>>> I investigated this case through CCTV . Packing helper swapped paking
>>> label.
>>> @Naib Khan <[email-masked]>  Please arrange a collection  of wrong
>>> items delivered to customer.
>>> This issue was raised under zendesk ticket  incident #1183363
>>>
>>> Please let me know for further assistance.
>>>
>>> On Tue, Jul 14, 2020 at 9:59 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> @Mohit Caleb <[email-masked]> ...What is the update here?
>>>>
>>>> On Mon, Jul 13, 2020 at 9:15 AM Mohamed Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> what is the update here?
>>>>>
>>>>> On Sun, Jul 12, 2020 at 9:38 AM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Muhammad Habib <[email-masked]>
>>>>>>
>>>>>> Kindly check on this case & update ASAP
>>>>>>
>>>>>> ᐧ
>>>>>>
>>>>>> On Sun, Jul 12, 2020 at 8:35 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>> <[email-masked]>  Please check here and share feedback.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jul 11, 2020 at 6:54 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> The customer called and explained what happened.
>>>>>>>>
>>>>>>>> It seems that we had this issue as the sticker with the barcode was
>>>>>>>> incorrectly placed.
>>>>>>>>
>>>>>>>> Outside the sticker shows 600898786_2 but the items inside were
>>>>>>>> intended for order #600901458_2 and all are complete.
>>>>>>>>
>>>>>>>> 600898786_2 LBG-GEN157
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825> Gentlemen's
>>>>>>>> Hardware - Pizza Cutter & Serving Board - Brown
>>>>>>>> 600898786_2 AG-205427-8C1-EU-25-26
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
>>>>>>>> - Kid's Fun Lab Mickey Clog - Flame_EU 25-26
>>>>>>>>
>>>>>>>> 600898786_2 AG-206272-669-EU-27-28
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
>>>>>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 27-28
>>>>>>>>
>>>>>>>> 600898786_2 AG-206272-669-EU-28-29
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
>>>>>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 28-29
>>>>>>>>
>>>>>>>> The above items have not been delivered at all. The customer is
>>>>>>>> still interested in the pizza cutter but not the 3 crocs. She already
>>>>>>>> bought it from somewhere else.
>>>>>>>>
>>>>>>>> Please check, the customer wants a refund for the 3 shoes.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jul 11, 2020 at 5:19 PM Road Rider <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear Mostafa,
>>>>>>>>>
>>>>>>>>> *Kindly find POD, and some snaps from customer side.*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Rgds;*
>>>>>>>>> *Muhammad Ayoub*
>>>>>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 11 Jul 2020 at 17:15, Road Rider <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Mostafa,
>>>>>>>>>>
>>>>>>>>>> Already discussed with the customer this shipment is received by
>>>>>>>>>> the customer, but there is some item missing inside the box.
>>>>>>>>>>
>>>>>>>>>> As per customer the box was properly sealed and well packed then
>>>>>>>>>> how the items are missing inside the box.
>>>>>>>>>>
>>>>>>>>>> Customer will send the mail also to Mumzworld.
>>>>>>>>>>
>>>>>>>>>> *Rgds;*
>>>>>>>>>> *Muhammad Ayoub*
>>>>>>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, 11 Jul 2020 at 14:25, Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Muhammad Ayoub <[email-masked]> @[email-masked]
>>>>>>>>>>> <[email-masked]> @Road Rider
>>>>>>>>>>> <[email-masked]>  Please check here and update
>>>>>>>>>>> ASAP.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer called again until now her order has not been
>>>>>>>>>>>> delivered. Now, the customer doesn't want it anymore and wants her money
>>>>>>>>>>>> back.
>>>>>>>>>>>>
>>>>>>>>>>>> Please assist. The finance team will process the refund unless
>>>>>>>>>>>> confirmed.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @[email-masked] <[email-masked]>  If we
>>>>>>>>>>>>> didn't receive any feedback from your side by the EOD today will proceed
>>>>>>>>>>>>> this order as lost on your side
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>>>>>>>>>>>>> <[email-masked]> please assist
>>>>>>>>>>>>>> the customer following up and no response from  Road Rider.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello Muhammad,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> May we have an update on this please?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please advise asap, customer is constantly following up and
>>>>>>>>>>>>>>> upset on the delay.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]>
>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> May we have an update please?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Customer called in again to follow up.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please advise if the shipment was lost , do we need to
>>>>>>>>>>>>>>>>> place a new order?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> We need to resolve this today.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please advise if we should place a new order for the
>>>>>>>>>>>>>>>>>> customer
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> We are checking on this shipment and will update you
>>>>>>>>>>>>>>>>>>> soon.
>>>>>>>>>>>>>>>>>>> *Rgds;*
>>>>>>>>>>>>>>>>>>> *Rukhsana Zafar*
>>>>>>>>>>>>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Penalty for wrong update @'Mostafa saad'
>>>>>>>>>>>>>>>>>>>> <[email-masked]> on Road Rider
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Eugene.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>>>>>>>>>>>>> *To:* Road Rider <[email-masked]>;
>>>>>>>>>>>>>>>>>>>> Muhammad Ayoub <[email-masked]>;
>>>>>>>>>>>>>>>>>>>> [email-masked]; customer care <
>>>>>>>>>>>>>>>>>>>> [email-masked]>; lastmile <[email-masked]>;
>>>>>>>>>>>>>>>>>>>> Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi R.R,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>    - On our record, the shipment shows delivered but
>>>>>>>>>>>>>>>>>>>>    the customer did not receive the delivery
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>         Please assist to deliver TODAY - items are
>>>>>>>>>>>>>>>>>>>> urgently needed
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>> You received this message because you are subscribed to
>>>>>>>>>>>>>>>>>>>> the Google Groups "lastmile" group.
>>>>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving
>>>>>>>>>>>>>>>>>>>> emails from it, send an email to
>>>>>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>