Subject: RE: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play Playard With Change 'N Carry Changing Pad // Missing Part
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Account'" <[email-masked]>
Date: Thu, 30 Jul 2020 13:01:23 +0400
List-Id: <ccteam.mumzworld.com>

Thanks for informing us.

From: Denmark A <[email-masked]> 
Sent: Thursday, July 30, 2020 12:48 PM
To: Mari Ibasan (CW.Accounts) <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Account <[email-masked]>
Subject: Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play Playard With Change 'N Carry Changing Pad // Missing Part

Dear Mari, 

Replacement item received with thanks. 

Regards, 

Den mark

On Wed, Jul 29, 2020 at 5:12 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

I have instructed you already to get in touch with our driver.

We will send the item tomorrow, please hand over the item on the same time. Make exchange upon delivery.

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 29, 2020 3:22 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play Playard With Change 'N Carry Changing Pad // Missing Part

Dear Mari, 

Your team left without informing us, and usually Mr. Endurance is coming to us if there is replacement or repair item needed to collect,but for almost 2 days he's not around. 

Definitely replacement is needed. 

Regards, 

Den mark

On Wed, Jul 29, 2020 at 3:15 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

You did not give the item to our driver yesterday or today. How are we going to replace the item.

Do you still need the replacement or no?

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 28, 2020 12:31 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Kenneth Nwaso' <[email-masked] <mailto:[email-masked]> >; 'Michael Rolle' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play Playard With Change 'N Carry Changing Pad // Missing Part

Ok. Replacement will be sent tomorrow with the driver.

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 28, 2020 10:01 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play Playard With Change 'N Carry Changing Pad // Missing Part

Dear Mari, 

Will dispatch today. 

Regards, 

Den mark

On Tue, Jul 28, 2020 at 9:53 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Hi,

Have you return back the item?. We can only send the replacement once we have the old item.

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 27, 2020 3:23 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Kenneth Nwaso' <[email-masked] <mailto:[email-masked]> >; 'Michael Rolle' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play Playard With Change 'N Carry Changing Pad // Missing Part

Dear Team,

Please return us back the item and we will replace new one.

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 27, 2020 1:34 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play Playard With Change 'N Carry Changing Pad // Missing Part

Dear Mari, 

Please respond. 

POMUMZ_DXB229516  for your reference. 

Regards, 

Den mark 

On Sun, Jul 26, 2020 at 4:33 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:missing_part_or_pieces
Comments :Received this item with the upper bassinet mattress missing and traces of prior usage. Please expedite return and send a BRAND NEW playard on priority - baby coming. Thank you, Kourosch Rouze.  

 

 

 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark