Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Thu, 30 Jul 2020 09:21:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

I spoke with Abdulrehman from Barq yesterday and as per him, they have
checked if there's any shipment given in their Dammam facility but there
was none.

He is asking for a proof that it was given to their pick up driver. The
customer wants an update today if his order will be delivered and when
exactly. He called Barq and was told the same.

Please assist urgently. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 26, 2020 at 6:49 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Zubair,
>
> Please assist to dispatch the available items urgently and ensure delivery
> before Eid.
> TT423210
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411>
> DK-SP150-20-030-034
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914>
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 26 Jul 2020 at 10:32, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Zubair,
>>
>> Please find the below AWB, Kindly dispatch asap.
>>
>> 3239988781: BarqExpress
>>
>> @Zubair Wahid <[email-masked]> @Hyacinth Joyce
>> <[email-masked]> Missing item CRA *CRAKTM9176*
>>
>>
>>
>> On Sun, Jul 26, 2020 at 10:04 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> @Zubair Wahid <[email-masked]> thank you for the update.
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist, in
>>> order for us to dispatch the available items today.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sat, 25 Jul 2020 at 13:59, Zubair Wahid <[email-masked]> wrote:
>>>
>>>> Hi Hussain
>>>> GT-CH79584-00
>>>> The above SKU is not available in our inventory, we have quantity for
>>>> rest. Can you share the new AWB for this order so we can dispatch it again.
>>>>
>>>> Thanks
>>>> Zubair
>>>>
>>>>
>>>> On Sat, Jul 25, 2020 at 8:58 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Zubair,
>>>>>
>>>>> Kindly update asap.
>>>>>
>>>>> This request is urgent as the customer is about to give birth.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Thu, 23 Jul 2020 at 17:16, Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Zubair,
>>>>>>
>>>>>> The highlighted items below are missing.
>>>>>> Can you please advise which items are available with you ?
>>>>>> The ones which are already available with you, no need for new order
>>>>>> because since it was missing we will create another AWB, pack it and ship
>>>>>> it.
>>>>>> The item which you are not able to find, we will create a CRA for it
>>>>>> and then Joyce can create a new order for that particular item.
>>>>>>
>>>>>> ITEM
>>>>>> LOCATION
>>>>>> QUANTITY
>>>>>> Comment Zubair Comment
>>>>>> TC-BNDL-B-TT84001107-2 Tamer WH - RIY 1 Delivered
>>>>>> TT423210 Tamer WH - RIY 1 1
>>>>>> KSA-AIP-219306 Tamer WH - RIY 1 Delivered
>>>>>> KSA-AIP-219204 Tamer WH - RIY 1 Delivered
>>>>>> GT-CH79584-00 Tamer WH - RIY 1 1
>>>>>> KSA-TTE-37/205 Tamer WH - RIY 1 Delivered
>>>>>> DK-SP150-20-030-034 Tamer WH - RIY 1 1
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 23, 2020 at 5:06 PM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Hussain
>>>>>>> I think there is a confusion, we have 2 of the 3 items missing in
>>>>>>> KSA warehouse and the remaining item is in DXB. Please explain the process
>>>>>>> for reorder to Joyce inorder for her to proceed recording of the missing
>>>>>>> items.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Zubair
>>>>>>>
>>>>>>> On Thu, Jul 23, 2020, 3:57 PM Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hussain please proceed for CRA for 1 item not available in tamer.
>>>>>>>> Please add note "missing item reorder"
>>>>>>>> "Missing item CRA"
>>>>>>>> Thanks
>>>>>>>> Zubair
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 23, 2020, 2:41 PM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>> As discussed, we'll be waiting for your confirmation about the CRA
>>>>>>>>> asap within the day.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, 23 Jul 2020 at 15:13, Hussain Firoz Miyagamwala <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Zubair,
>>>>>>>>>>
>>>>>>>>>> Please confirm if these were missing and should I create the CRA
>>>>>>>>>> and receive it or keep it open ?
>>>>>>>>>> Note - If I will receive CRA then the items will be back in
>>>>>>>>>> stocks in our system.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>
>>>>>>>>>>> As discussed, Kindly assist to update CRA for the
>>>>>>>>>>> above-mentioned items in order for us to proceed with creating a new order.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer with the above-mentioned shipment is constantly
>>>>>>>>>>>> calling to follow up. The below items were not received upon delivery.
>>>>>>>>>>>>
>>>>>>>>>>>> 100151715_1 GT-CH79584-00
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>>>>>>>>>>>> - Next2Me Special Edition - Scandinavian Wood 1
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> 100151715_1 TT423210
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>>>>>>>>>>>> Tippee Closer to Nature Electric Steam Steriliser 1
>>>>>>>>>>>> 100151715_1 DK-SP150-20-030-034
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>>>>>>>>>>>> Infant Car Seat - Grey Hound 1
>>>>>>>>>>>> The customer is about to give birth and needs the item on an
>>>>>>>>>>>> URGENT basis.
>>>>>>>>>>>>
>>>>>>>>>>>> The customer threats to raise a formal complaint as well if not
>>>>>>>>>>>> sorted ASAP.
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly update and advise.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>