Subject: RE: Order #600618230 ASSEMBLE
From: "Nessy" <[email-masked]>
To: "'Alina D'Souza'" <[email-masked]>, "'Ashley Fernandes'" <[email-masked]>
Cc: "'Rameez'" <[email-masked]>, "'Arif Farooq'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 29 Jul 2020 18:37:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

We are charging 400AED for dismantling and re-installation of the unit.

Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Alina D'Souza [mailto:[email-masked]] 
Sent: Wednesday, July 29, 2020 5:38 PM
To: Ashley Fernandes
Cc: Nessy; Rameez; Arif Farooq; Denmark A; customer care
Subject: Re: Order #600618230 ASSEMBLE

Hi Ashley,

Shipping Address

SHIP TOGemma Holloway
Mira Oasis 2, Street 6
Corner villa/ villa 73 (close to the park)
Dubai Al thumama 2067
United Arab Emirates Map

SHIP AREA 

SHIP PHONE971522315634

Regards,

Alina

On Wed, Jul 29, 2020 at 5:36 PM Ashley Fernandes <[email-masked] <mailto:[email-masked]> > wrote:

Dear Nessy and Rameez,

Good Evening!

Kindly assist in arranging for the reinstallation. The item was purchased under POMUMZ_DXB101695. Kindly let know if any charges would be involved for the reinstallation.

@Alina D'Souza <mailto:[email-masked]>  : Kindly confirm the customer's address.

Thanks and Regards,

Ashley Fernandes 

Logistics Executive

P +971 4 245 1358      M +971 56 948 3116       E ashley@ <mailto:[email-masked]> mumzworld.com

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

On Wed, Jul 29, 2020 at 5:20 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Pleas advise if we can assist the customer in dismantling and installing at the new location for the customer.

 

Products Details
Sku :DBT-SW-F24150
Name :KidKraft - Sun Bistro Swing Set
Date Placed :2019-10-31 10:10:21
Date Shipped :2019-11-10 21:00:27
Qty Ordered :1.0000
Shipping Country:United Arab Emirates 

Regards,

Alina

On Mon, Jul 27, 2020 at 4:21 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark and Mohamed,

Please assist asap

Regards,

Alina

On Sun, Jul 26, 2020 at 7:40 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Order  <https://mumzworldhelp.zendesk.com/agent/tickets/600618230> #600618230

Products Details
Sku :DBT-SW-F24150
Name :KidKraft - Sun Bistro Swing Set
Date Placed :2019-10-31 10:10:21
Date Shipped :2019-11-10 21:00:27
Qty Ordered :1.0000
Shipping Country:United Arab Emirates

Return Reason:missing_part_or_pieces
Comments :I would like someone to come and dismantle and reassemble in our new garden. Missing key to unlock screws.

 

Regards,

Alina