Subject: Re: Order #600172015 // Sku :BS-EH2101 // Name :Dreambaby Royal Converta 3 in 1 Playpen Gate // DAMAGED
From: Denmark A <[email-masked]>
To: Ionna Ocampo <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Abdelmohsen basha <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Wed, 29 Jul 2020 17:32:42 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ionna,

Please assist if there's any other option to fulfill the customer needs,
Incase of charge we will inform the customer for this since the item is no
longer covered by the warranty.

@Alina D'Souza <[email-masked]> FYI.

Regards,
Den mark

On Wed, Jul 29, 2020 at 5:25 PM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Is there no other option to assist the customer please advise.
>
> Regards,
> Alina
>
> On Tue, Jul 28, 2020 at 4:14 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Is there any other option to assist the customer
>>
>> Regards,
>> Alina
>>
>> On Tue, Jul 28, 2020 at 2:41 PM Denmark A <[email-masked]> wrote:
>>
>>> @Alina D'Souza <[email-masked]> @customer care
>>> <[email-masked]> Please assist the item still with us, inform the
>>> customer regarding the issue.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Thu, Jul 23, 2020 at 9:44 AM Denmark A <[email-masked]> wrote:
>>>
>>>> @Alina D'Souza <[email-masked]> @customer care
>>>> <[email-masked]> FYI.
>>>>
>>>> Regards,
>>>>
>>>> On Tue, Jul 14, 2020 at 5:29 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Ionna,
>>>>>
>>>>> Thank you for your email.
>>>>>
>>>>> @Alina D'Souza <[email-masked]> @customer care
>>>>> <[email-masked]> Please share the feedback of the vendor.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Tue, Jul 14, 2020 at 5:24 PM Ionna Ocampo <[email-masked]> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> As per our records, this was ordered last 2017 therefore, we can no
>>>>>> longer accept the product.
>>>>>>
>>>>>> Please advise the client that we don't have a spare latch for this
>>>>>> product.
>>>>>>
>>>>>> Regards
>>>>>> Ionna
>>>>>>
>>>>>> On Tue, Jul 14, 2020 at 4:09 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Ionna,
>>>>>>>
>>>>>>>
>>>>>>> POAR_DXB69728
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Tue, Jul 14, 2020 at 3:52 PM Ionna Ocampo <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Denmark,
>>>>>>>>
>>>>>>>> Please provide us the  PO Number of the below item for us to check
>>>>>>>> the date of purchase.
>>>>>>>>
>>>>>>>> We'll advise you for the next step once received.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Ionna
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jul 13, 2020 at 2:13 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Vendor,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>>> item back to you for your further evaluation and assessment.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>>>> Comments :The latch on the gate as well as the lower latch have
>>>>>>>>> broken and now the gate won’t close and latch properly. Thanks!
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Ionna Ocampo*
>>>>>>>>
>>>>>>>> F-10, Times Square Center,
>>>>>>>>
>>>>>>>> Dubai, P O Box 127011
>>>>>>>>
>>>>>>>> T:  +9714-3883454
>>>>>>>>
>>>>>>>> M: 054-7014080
>>>>>>>>
>>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Ionna Ocampo*
>>>>>>
>>>>>> F-10, Times Square Center,
>>>>>>
>>>>>> Dubai, P O Box 127011
>>>>>>
>>>>>> T:  +9714-3883454
>>>>>>
>>>>>> M: 054-7014080
>>>>>>
>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>
>>>>>>
>>>>>>
>>>>>