Subject: Re: Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway - Float Lil Animal - Blue // DAMAGED
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Mohamed Magdy <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 29 Jul 2020 16:58:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

The replacement has been shipped and the customer wants to refund the item

Please arrange collection of the replacement

Do you need a cra again?

Regards,
Alina

On Wed, Jul 29, 2020 at 2:14 PM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> The cra is pushed to Closed and showing reshipped
>
> As we have the item still with us customer needs a refund kindly advise if
> we have the item and will process the refund
>
> @Sagar Khawani <[email-masked]> cra is closed reship item with us
> can you process the refund
>
> Regards,
> Alina
>
> On Tue, Jul 21, 2020 at 11:14 AM Alina D'Souza <[email-masked]>
> wrote:
>
>> Hi Denmark/ Mostafa,
>>
>> Customer said that not in the country and needs a refund
>>
>> Did we receive the item back from the courier company?
>>
>> Regards,
>> Alina
>>
>> On Mon, Jul 20, 2020 at 12:27 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Nikil,
>>>
>>> Thank you.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Mon, Jul 20, 2020 at 12:11 PM Nikil <[email-masked]> wrote:
>>>
>>>> Dear Denmark,
>>>>
>>>>
>>>>
>>>> I’m sending blue color today with our driver. Please collect from
>>>> receiving area and return me back pink color.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Nikil poojary
>>>>
>>>>  <http://atiqliusie.com/>
>>>>
>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>> Plot # C.22 Dubai Production City |
>>>>
>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476762   |  Fax: +971 4
>>>> 2476769  | Mobile: +971 527480139
>>>>
>>>> www.algt-me.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Monday, July 20, 2020 12:03 PM
>>>> *To:* Maricris <[email-masked]>; Ivy <[email-masked]>
>>>> *Cc:* Arjun <[email-masked]>; customer care <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Samran Iftikhar <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Abdelmohsen basha <[email-masked]>; Nikil <[email-masked]>
>>>> *Subject:* Re: Order #600906497 // Sku :AL-34108BW-BLUE // Name
>>>> :Bestway - Float Lil Animal - Blue // DAMAGED
>>>>
>>>>
>>>>
>>>> Dear Maricris and Ivy,
>>>>
>>>>
>>>>
>>>> Please look into this case we received pink instead of blue. thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Sun, Jul 19, 2020 at 2:38 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Nikil,
>>>>
>>>>
>>>>
>>>> Please be informed upon checking the item, we received color pink
>>>> instead of blue as per customer order.
>>>>
>>>> Please replace it with the blue color thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>> On Sun, Jul 19, 2020 at 2:30 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Nikil,
>>>>
>>>>
>>>>
>>>> Replacement item received  with thanks.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Sun, Jul 19, 2020 at 9:00 AM Nikil <[email-masked]> wrote:
>>>>
>>>> Dear Maricris,
>>>>
>>>>
>>>>
>>>> We received defected stock.
>>>>
>>>>
>>>>
>>>> We will replace new product today.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Nikil poojary
>>>>
>>>>  <http://atiqliusie.com/>
>>>>
>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>> Plot # C.22 Dubai Production City |
>>>>
>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476762   |  Fax: +971 4
>>>> 2476769  | Mobile: +971 527480139
>>>>
>>>> www.algt-me.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Maricris [mailto:[email-masked]]
>>>> *Sent:* Thursday, July 16, 2020 12:58 PM
>>>> *To:* 'Denmark A' <[email-masked]>; Arjun <[email-masked]>;
>>>> Nikil <[email-masked]>
>>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>>> [email-masked]>; 'Samran Iftikhar' <[email-masked]>;
>>>> 'Alina D'Souza' <[email-masked]>; 'Abdelmohsen basha' <
>>>> [email-masked]>
>>>> *Subject:* RE: Order #600906497 // Sku :AL-34108BW-BLUE // Name
>>>> :Bestway - Float Lil Animal - Blue // DAMAGED
>>>>
>>>>
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> Please return the item back to our warehouse for evaluation.
>>>>
>>>>
>>>>
>>>> @Nikil/Arjun,
>>>>
>>>>
>>>>
>>>> Kindly check the item once received and do the needful.
>>>>
>>>>
>>>>
>>>> Thanks.
>>>>
>>>>
>>>>
>>>> *BEST REGARDS**...*?
>>>>
>>>> *Maricris Pati*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>> Plot # C.22 Dubai Production City , opp Sign Work |
>>>>
>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>>>> 2476799  | Mobile : +971 566454542
>>>>
>>>> www.algt-me.com
>>>>
>>>>
>>>>
>>>> P *Save a tree. Please don't print this e-mail unless it's really
>>>> necessary*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>>>>
>>>> *Sent:* Thursday, July 16, 2020 12:52 PM
>>>> *To:* Ivy <[email-masked]>; Maricris <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>>> Alina D'Souza <[email-masked]>; Abdelmohsen basha <
>>>> [email-masked]>
>>>> *Subject:* Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway -
>>>> Float Lil Animal - Blue // DAMAGED
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> Return Reason:doesnt_work_or_defective
>>>> Comments :I blew it up to max but the umbrella doesn't go up at all.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>