Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective
From: Denmark A <[email-masked]>
To: Mummazone Medical Equipment <[email-masked]>, Riyas Abdul Rahim <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 29 Jul 2020 15:10:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mummazone and Riyas,

Please be informed  that the customer again is facing an issue for the
second time around regarding the item.

Below the customer's information.

Name: shaima almarzooqi
PH#: +971501133288

Regards,
Den mark

On Sun, Jul 19, 2020 at 9:32 AM Abdelmohsen basha <[email-masked]>
wrote:

> Dear All,
>
> Below the customer's information.
>
> Name: shaima almarzooqi
> PH#: +971501133288
>
> Thanks
>
> On Sun, 19 Jul 2020 at 09:29, Mummazone Medical Equipment <
> [email-masked]> wrote:
>
>> Dear Mumzworld ,
>>
>>
>>
>> We make sure all the products are properly packed and sent back by the
>> technical team and then the quality team .
>>
>> But still if the customer facing issues with the pump , please send the
>> pump along with the parts , we don’t require bottles . Please also send
>> the customer number so the technical team can call and assist the customer .
>>
>> The technical team will check and we will update accordingly .
>>
>>
>>
>>
>>
>> Warm Regards
>>
>>
>>
>> *Maria Arif*
>>
>>
>>
>>
>>
>>
>> *Office 1. Schon Business Park-DIP 1*
>>
>> Dubai - UAE
>>
>> Office  +971 (04)  298 4130
>>
>> Mobile +971 (52)   536 8280
>>
>> [email-masked] <[email-masked]>*
>>
>> www.mummazone.com
>>
>>
>> Let’s connect     
>> <https://twitter.com/mummazoneonline>      [image:
>> <https://www.facebook.com/mummazoneonline/>      [image:
>> <https://www.instagram.com/mummazoneonline/>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Michaela Manibo <[email-masked]>
>> *Sent:* Saturday, July 18, 2020 6:53 PM
>> *To:* Denmark A <[email-masked]>
>> *Cc:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>> Rahim <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>
>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>> Double Breastpump // Defective
>>
>>
>>
>> Team,
>>
>> Customer is again complaining about the item. She sent two bottles and
>> only got one which is still not working - which also looks old and used.
>>
>> Please assist on this.
>>
>>
>>
>>
>>
>> On Tue, Jul 14, 2020 at 3:47 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Mummazone,
>>
>>
>>
>> Repaired item received thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jul 13, 2020 at 12:57 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Mummazone,
>>
>>
>>
>> Thank you for the updates.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jul 13, 2020 at 12:54 PM Mummazone Medical Equipment <
>> [email-masked]> wrote:
>>
>> Dear Mumzworld Team ,
>>
>>
>>
>> We received the pump today back from the technical team , we will be
>> sending back it with Mumzworld driver.
>>
>>
>>
>> Warm Regards
>>
>>
>>
>> *Maria Arif*
>>
>>
>>
>>
>>
>>
>> *Office 1. Schon Business Park-DIP 1*
>>
>> Dubai - UAE
>>
>> Office  +971 (04)  298 4130
>>
>> Mobile +971 (52)   536 8280
>>
>> [email-masked] <[email-masked]>*
>>
>> www.mummazone.com
>>
>>
>> Let’s connect     
>> <https://twitter.com/mummazoneonline>      [image:
>> <https://www.facebook.com/mummazoneonline/>      [image:
>> <https://www.instagram.com/mummazoneonline/>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, July 13, 2020 12:52 PM
>> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>> Rahim <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>
>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>> Double Breastpump // Defective
>>
>>
>>
>> Dear Mummazone and Riyas,
>>
>>
>>
>> can we get an update on this as the customer is following up and needs
>> the item urgently.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Jul 13, 2020 at 12:43 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Denmark
>>
>>
>>
>> Please update us up on the product, the customer is following up
>>
>>
>>
>> On Thu, Jul 9, 2020 at 9:17 AM Mummazone Medical Equipment <
>> [email-masked]> wrote:
>>
>> Dear Denmark ,
>>
>>
>>
>> Please send the pump to us along with the inovice and the technical team
>> will check .
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> Maria Arif.
>>
>>
>>
>> *Office 1. Schon Business Park-DIP 1*
>>
>> Dubai – UAE
>>
>> Mobile +971 52 536 8280
>>
>> Office  +971 (04)  298 4130
>>
>> [email-masked] <[email-masked]>
>>
>> www.mummazone.com
>>
>>
>>
>> Let’s connect
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Thursday, July 9, 2020 9:07 AM
>> *To:* Amrinder <[email-masked]>; Mummazone Medical Equipment <
>> [email-masked]>; [email-masked] <[email-masked]>; Riyas
>> Abdul Rahim <[email-masked]>; [email-masked] <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double
>> Breastpump // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Comments: This product does not suck the milk well and I have been
>> suffering from it for a month. Until I try another milk extractor, do not
>> confirm that this product does not release the milk well.
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>