Subject: RE: Order #600929324 Name :Chicco - Next2me Magic Crib - Cool Grey
From: brands <[email-masked]>
To: Denmark A <[email-masked]>, rizwan <[email-masked]>, repairs <[email-masked]>, Glaiza <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Alina D'Souza <[email-masked]>
Date: Wed, 29 Jul 2020 10:30:13 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Kindly send the item in our warehouse for checking.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]>
Sent: Wednesday, July 29, 2020 2:29 PM
To: brands <[email-masked]>; rizwan <[email-masked]>; repairs <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>; customer care <[email-masked]>; Shady Elgendy <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: Order #600929324 Name :Chicco - Next2me Magic Crib - Cool Grey

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached RMA filled up form for your reference.

Return Reason:doesnt_work_or_defective
Comments :The lever is defected on the left side. It it doesn't get lifted up or down.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark

On Mon, Jul 27, 2020 at 4:59 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please assist. customer has an issue collected item

Order #600929324<https://mumzworldhelp.zendesk.com/agent/tickets/600929324>

Products Details
Sku :GT-CH79584-19
Name :Chicco - Next2me Magic Crib - Cool Grey
Date Placed :2020-07-19 11:17:26
Date Shipped :2020-07-20 08:19:51
Qty Ordered :1.0000
Amount :1146.67
Shipping Country:United Arab Emirates

Return Reason:doesnt_work_or_defective
Comments :The lever is defected on the left side. It it doesn't get lifted up or down.

Regards,

Alina