Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
From: Mary Anne Agapito <[email-masked]>
To: Anarbek <[email-masked]>
Cc: Denmark A <[email-masked]>, "Ajish | BabygrowFzc" <[email-masked]>, "LPO | BabygrowFzc" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michaela Manibo <[email-masked]>, Peecy Babygrow <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 29 Jul 2020 14:15:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Anarbek,

May we have an update on this case, please?

As per the customer, she didn't hear from you since then.

Please update. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 19, 2020 at 12:27 PM Anarbek <[email-masked]> wrote:

> Hi Denmark,
>
>
>
> We have spoken to the customer and agreed on that we will update the
> customer shortly.
>
>
>
> Initially we haven’t found any fault on the product, so we called to
> understand better the issue.
>
>
>
> So we need to make one more inspection.
>
>
>
> *Best Regards,*
>
>
>
> Anarbek Mamytov
>
> Sales Manager
>
> [image: Description: Description: Description:
>
> *1J-12/1,Hamriyah Free Zone P.O Box 51541,*
>
> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 554745266 *
>
> * Email: [email-masked] <[email-masked]>**  Web: *
> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>
>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Sunday, July 19, 2020 12:20 PM
> *To:* Ajish | BabygrowFzc
> *Cc:* Anarbek; LPO | BabygrowFzc; customer care; Returns.fc; Alina
> D'Souza; Samran Iftikhar; Michaela Manibo; Peecy Babygrow; Abdelmohsen basha
> *Subject:* Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By
> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>
>
>
> Dear Ajish,
>
>
>
> Please update.
>
>
>
> Regards,
>
>
>
> On Thu, Jul 16, 2020 at 8:55 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Ajish,
>
>
>
> Below the customer details.
>
>
>
> Name: Deddugoda Kulatunga
>
> Phone Number: +971555821048
>
>
>
> Thanks & BR
>
>
>
> On Wed, 15 Jul 2020 at 17:53, Ajish | BabygrowFzc <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> Our QC Team has inspected the product and send the product to our Brands
> Team for the further inspection.
>
>
>
> Meantime, Could you please share the contact details of the customer so
> that Our product manager  can get in touch with the customer for the
> specific issue.
>
>
>
> Hi Anarbek,
>
>
>
> Could you please assist on the below concern?
>
>
>
> *Warmest Regards,*
>
> *Ajish Koshy *
>
>
>
>
> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>
> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>
> *Email: [email-masked]* <[email-masked]>* Web: *
> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Wednesday, July 15, 2020 5:34 PM
> *To:* Ajish | BabygrowFzc
> *Cc:* LPO | BabygrowFzc; customer care; Returns.fc; Sales | BabygrowFzc;
> Alina D'Souza; Samran Iftikhar; Abdelmohsen basha; Michaela Manibo
> *Subject:* Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By
> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>
>
>
> Dear Ajish,
>
>
>
> Can we get an update on this?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 15, 2020 at 5:31 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Customer is following up the refund on this case.  Please update us on
> this case so we can communicate it to the customer asap.
>
> Thanks
>
>
>
>
>
> On Sun, Jul 12, 2020 at 12:00 PM Denmark A <[email-masked]> wrote:
>
> Dear Ajish,
>
>
>
> As per customer complaint.
>
>
>
> The issue I faced with this crib is a safety issue. I don't think any
> person who has not gone through the same situation would understand. When I
> placed my baby on the crib my baby who was only three days old rolled over
> and hit himself on the wall next to my bed. This crib cannot be secured on
> one position and it has a swaying motion.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 12, 2020 at 9:38 AM Ajish | BabygrowFzc <[email-masked]>
> wrote:
>
> Hi Denmark,
>
> Greetings!
>
>
>
> You may handover the product with our team for inspection.
>
>
>
> Meantime, Could you please check with customer and let us know about the
> problems faced by the customer?
>
>
>
> Hi Bijo,
>
>
>
> Please arrange to collect the mentioned returns from Mumzworld for
> inspection.
>
>
>
> *Warmest Regards,*
>
> *Ajish Koshy *
>
>
>
>
> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>
> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>
> *Email: [email-masked]* <[email-masked]>* Web: *
> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Saturday, July 11, 2020 10:47 AM
> *To:* Ajish | BabygrowFzc
> *Cc:* customer care; Returns.fc; Sales | BabygrowFzc; Alina D'Souza;
> Samran Iftikhar; Abdelmohsen basha; LPO | BabygrowFzc
> *Subject:* Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By
> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>
>
>
> Dear Ajish,
>
>
>
> Item is with us could you please accept the item and evaluate further.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 12:14 PM Denmark A <[email-masked]> wrote:
>
> @Alina D'Souza <[email-masked]> Please ask the customer what the
> specific issue is. Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 12:10 PM Ajish | BabygrowFzc <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> Please let us know the damage in detail.
>
>
>
> *Warmest Regards,*
>
> *Ajish Koshy *
>
>
>
>
> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>
> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>
> *Email: [email-masked]* <[email-masked]>* Web: *
> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Thursday, July 09, 2020 12:09 PM
> *To:* Sales | BabygrowFzc; LPO | BabygrowFzc; Ajish | BabygrowFzc
> *Cc:* customer care; Returns.fc; Alina D'Souza; Samran Iftikhar;
> Abdelmohsen basha
> *Subject:* Order # 600779887 // TC-SI 91396 // Summer Infant - By Your
> Bed Sleeper - Teal & Grey Stripe // Safety Issue
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Customer comment : Safety Issue
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>