Subject: RE: KSA reship - Order #200210843_2
From: <[email-masked]>
To: "'Hussain Firoz Miyagamwala'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>
Date: Wed, 29 Jul 2020 12:31:01 +0400
List-Id: <ccteam.mumzworld.com>

HYG

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <[email-masked]> 
Sent: Wednesday, July 29, 2020 10:05 AM
To: 'Hussain Firoz Miyagamwala' <[email-masked]>
Cc: 'customer care' <[email-masked]>; 'Eugene Mugisa' <[email-masked]>
Subject: FW: KSA reship - Order #200210843_2
Importance: High

 

Hi Hussain,

As per the below please create CRA.

SKU: 

MW-27109-BLUE

AEW-A008

EM-35565

GIG-3162097-WHITE

SBF-SN-MB-XXL

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Naib Khan (Mumzworld Customer Care) <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 28, 2020 11:17 PM
Cc: Radwa Ali <[email-masked] <mailto:[email-masked]> >; Zubair Wahid <[email-masked] <mailto:[email-masked]> >
Subject: KSA reship - Order #200210843_2
Importance: High

##- Please type your reply above this line -##

You are registered as a CC on this request (771515). Reply to this email to add a comment to the request.

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Naib Khan (Mumzworld.com) 

Jul 28, 2020, 11:16 PM GMT+4 

Private note 

Radwa Ali <https://mumzworldhelp.zendesk.com/users/360504662933> ​  Follow up with Hussain to create CRA. I will close this ticket

If not created then create a new ticket. 

Best Eugene

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Radwa Ali (Mumzworld.com) 

Jul 22, 2020, 11:54 AM GMT+4 

Private note 

Zubair Wahid <https://mumzworldhelp.zendesk.com/users/370385207999> ​  Please check the email thread and share your feedback.
This is pending since Jan.

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Radwa Ali (Mumzworld.com) 

Jul 20, 2020, 1:14 PM GMT+4 

Private note 

Emailed hussain again,

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Radwa Ali (Mumzworld.com) 

May 14, 2020, 10:51 AM GMT+4 

Private note 

No CRA yet.

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Radwa Ali (Mumzworld.com) 

Apr 21, 2020, 12:18 PM GMT+4 

Private note 

Hussain Miyagamwala <https://mumzworldhelp.zendesk.com/users/15165621749> ​  any updates ?

  <https://secure.gravatar.com/avatar/ac76182bf15aed4080b3019601905b38?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Hussain Miyagamwala 

Apr 14, 2020, 1:36 PM GMT+4 

Private note 

Informed Last Mile team on this ( They Email couriers to prioritise return )

  <https://secure.gravatar.com/avatar/6e2d588a37967f3fe660da74c15e3e88?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Radwa Ali (Mumzworld.com) 

Apr 5, 2020, 8:32 PM GMT+4 

Private note 

Hussain Miyagamwala <https://mumzworldhelp.zendesk.com/users/15165621749> ​  Please update the ticket ?

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Sarah Azzam (Mumzworld.com) 

Mar 23, 2020, 10:18 PM GMT+4 

Private note 

Hussain Miyagamwala <https://mumzworldhelp.zendesk.com/users/15165621749> ​   Radwa Ali <https://mumzworldhelp.zendesk.com/users/360504662933> ​ Cst wants full refund after cancellation/can not wait any longer

Added cancellation tag

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Radwa Ali (Mumzworld.com) 

Mar 12, 2020, 3:59 PM GMT+4 

Private note 

Hussain Miyagamwala <https://mumzworldhelp.zendesk.com/users/15165621749> ​ please create the CRA.

  <https://secure.gravatar.com/avatar/6e2d588a37967f3fe660da74c15e3e88?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Radwa Ali (Mumzworld.com) 

Mar 10, 2020, 7:24 PM GMT+4 

Private note 

200210843_2 still not returned or reshipped.
Hussain Miyagamwala <https://mumzworldhelp.zendesk.com/users/15165621749> ​ please update.

  <https://secure.gravatar.com/avatar/6e2d588a37967f3fe660da74c15e3e88?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Radwa Ali (Mumzworld.com) 

Feb 25, 2020, 7:40 PM GMT+4 

Private note 

Hussain Miyagamwala <https://mumzworldhelp.zendesk.com/users/15165621749> ​ This is ageing since Jan 22.
Please reship this ASAP.

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Radwa Ali (Mumzworld.com) 

Feb 14, 2020, 11:23 AM GMT+4 

Private note 

Delivered - Signed for by: BAIJU MW
Hussain Miyagamwala <https://mumzworldhelp.zendesk.com/users/15165621749> ​  this order is paid and itw as delivered to WH.
Please reship ASAP.

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Radwa Ali (Mumzworld.com) 

Feb 9, 2020, 4:13 PM GMT+4 

Private note 

Hussain Miyagamwala <https://mumzworldhelp.zendesk.com/users/15165621749> ​ Please check and provide updates.

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Hussain Miyagamwala 

Jan 30, 2020, 2:02 PM GMT+4 

Private note 

Checking with 3PL

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Radwa Ali (Mumzworld.com) 

Jan 22, 2020, 7:46 PM GMT+4 

Private note 

Order number: 200210843_2
AWB number: 9052795931
Customers full address, including any nearby landmarks: 
Near Al Mokhmlia Hall
السويدي الغربي
Riyadh 
Saudi Arabia
Customers phone number: 966559922099
COD if applicable: No, CC.

Radwa

You are an agent. Add a comment by replying to this email or view ticket in Zendesk Support <https://mumzworldhelp.zendesk.com/agent/tickets/771515> . 

Ticket #

771515

Status

Solved

Requester

mmf8000 

CCs

Zubair Wahid, Radwa Ali

Group

WH - KSA

Assignee

Zubair Wahid

Priority

Urgent

Type

Incident

Channel

Web Form

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