Subject: Re: YOU GOT A GIFT SO -600833320
From: Mary Anne Agapito <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: customer care <[email-masked]>
Date: Wed, 29 Jul 2020 12:18:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

The customer is very upset until now she didn't receive the store credit
for the item she returned since May.

Pradeep confirmed partial refund to YGAG is not allowed, therefore, we have
already manually created a GC amounting to 299 to resolve this issue.

GC has given under -600939033

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 16, 2020 at 6:11 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Sagar,
>
> Please advise if we can manually process the store credit from our end?
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 16, 2020 at 4:50 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Pradeep,
>>
>> Thank you for the update.
>>
>> @Sara Ahmed <[email-masked]> - is it possible to manually
>> create a gc for the customer from our side or it should be done from your
>> end?
>>
>> Please advise. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jul 13, 2020 at 12:02 PM Pradeep M <[email-masked]> wrote:
>>
>>> Hi Mary Anne,
>>>
>>> Partial refund to ygag gc is not allowed.
>>>
>>> We need to give a new gc to the customer.
>>>
>>> @Sara - Please confirm.
>>>
>>> Thanks,
>>> Pradeep M
>>>
>>> On 07/13/2020 12:43 PM, Mary Anne Agapito wrote:
>>>
>>> Hi Pradeep,
>>>
>>> Just a gentle reminder on the above.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jul 12, 2020 at 3:45 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Pradeep,
>>>>
>>>> Please reactivate the gift code for the subject order amounting to 299
>>>> AED.
>>>>
>>>>  The item was returned and already been refunded in netsuite as shown
>>>> below
>>>>
>>>>
>>>>
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>