Subject: Re: Order 600689479 ll Cool Wheels - Foldable Kick Scooter - Pink - MTC-FR58352
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Simba ." <[email-masked]>, [email-masked], Mostafa saad <[email-masked]>, Umang Mehrotra <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Rabiqa mstc <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Mohamed Magdy <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 29 Jul 2020 11:46:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

No update received

Case is since March, Please advise asap

Regards,
Alina

On Tue, Jul 21, 2020 at 10:03 AM Denmark A <[email-masked]> wrote:

> Dear Simba,
>
> Please share your feedback here. We will refund the customer and issue us
> a credit note.
>
> Regards,
> Den mark
>
> On Mon, Jul 20, 2020 at 4:28 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Are we shipping the item back to the customer ?
>>
>> Regards,
>> Alina
>>
>> On Thu, Jul 16, 2020 at 12:15 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Simba,
>>>
>>> Update us where the  item, POD is one of the proof evidence that you
>>> received the item and still item not yet received from our side.
>>>
>>> Regards,
>>>
>>> On Tue, Jun 30, 2020 at 12:11 PM Simba . <[email-masked]>
>>> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> This POD will not be taken into consideration,the item is said to have
>>>> been damaged beyond repair.
>>>> Kindly use [email-masked] instead.
>>>>
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *Simbarashe Mawere*
>>>>
>>>> P.O Box 115161 | Dubai  |  UAE
>>>>
>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>
>>>> E: [email-masked] <[email-masked]> | W:
>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 12:09 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Simba,
>>>>>
>>>>> Please find the attached Signed POD for your reference.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Tue, Jun 30, 2020 at 10:26 AM Mohamed Magdy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> ANy update here?
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 8:29 AM Mohamed Magdy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Any update on this please/
>>>>>>>
>>>>>>> On Sun, Jun 28, 2020 at 4:40 PM Simba . <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Denmark,
>>>>>>>>
>>>>>>>> This was not given back? I will check from the store and confirm by
>>>>>>>> tomorrow.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & Regards,
>>>>>>>>
>>>>>>>> *Simbarashe Mawere*
>>>>>>>>
>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>
>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>
>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 27, 2020 at 1:02 AM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Simba,
>>>>>>>>>
>>>>>>>>> Please we need an update this was hand over to you last 05/30/2020
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jun 24, 2020 at 4:36 PM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>> Please update.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>> On Tue, May 26, 2020 at 5:20 PM Alina D'Souza <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> Please advise if the item has collected,  logged in twice for
>>>>>>>>>>> collection
>>>>>>>>>>>
>>>>>>>>>>> Kindly advise and arrange if not
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:31 AM Simba . <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Maria,
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly send to our WH,we will do the needful as soon as
>>>>>>>>>>>> possible.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>>
>>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>>
>>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>>
>>>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>>>> www.avast.com
>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>> <#m_-8926548148038809367_m_-3754180750679026255_m_1932327980007565759_m_8465563732121437259_m_3980642715518930070_m_6277369570299231831_m_-8472983658428544231_m_3159471851209282368_m_3103858583145054500_m_2252149053163302238_m_1632942611489099614_m_7381443278852202808_m_2087713660758741337_m_4716808486174558720_m_-6090292895289023038_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:24 AM Maria Katrina Bautista <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Any update on this?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, 26 Mar 2020 at 18:41, Maria Katrina Bautista <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer purchased the item last January and while riding
>>>>>>>>>>>>>> the scooter, it suddenly broke. Please see the video explanation attached.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 600689479
>>>>>>>>>>>>>> Cool Wheels - Foldable Kick Scooter - Pink
>>>>>>>>>>>>>> MTC-FR58352
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise if you can do an inspection and repair.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>