Subject: Re: Customer's Request - 600933736 // SKU: VG-MP-40DCM
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: "Inbound.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa saad <[email-masked]>
Date: Wed, 29 Jul 2020 11:34:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Did you already receive the item from Clearway?

If so, please create the CRA to place a new order. The customer is
following up.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 26, 2020 at 12:30 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> I spoke with Muhammad Israr to return the shipment he has back to our
> warehouse.
>
> @Returns.fc <[email-masked]>  @Denmark A <[email-masked]>
>  @Michael Rolle <[email-masked]>  - please create the CRA
> when received.
>
> Kindly advise me when done so I could place a new order.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jul 25, 2020 at 6:29 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please do not proceed with the delivery instead return it back to us.
>>
>> @Mostafa saad <[email-masked]> - please follow up with the
>> courier as well
>>
>> @Returns.fc <[email-masked]>  - please create the CRA when
>> received
>>
>> @Muhammad Habib <[email-masked]>  - as discussed please check if
>> there is a white color for other changing mats
>>
>> VG-PX-40DCM;  VG-SB-40DCM or VG-AB-40DCM
>>
>> Kindly advise me when confirmed.
>>
>> Thank you for your support
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jul 25, 2020 at 5:37 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Muhammad,
>>>
>>> As per NS, it has already been shipped.
>>>
>>> Please do not dispatch yet, will inform the customer if she still wants
>>> it. She insisted yesterday she wants white.
>>>
>>> I will update you once confirmed.
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jul 25, 2020 at 5:09 PM Muhammad Habib <[email-masked]>
>>> wrote:
>>>
>>>> Dear Mary,
>>>>
>>>> We checked all the physical stock.  All are blue in color.
>>>>
>>>> On Fri, Jul 24, 2020 at 5:02 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Do we have the white changing mats as shown on the website? The
>>>>> customer had an issue before wherein she got the blue one and she doesn't
>>>>> want it. The customer wants the same as shown on the website.
>>>>>
>>>>>
>>>>> Please check and do the needful. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> --
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>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAGn28Snxpymr6A1ExUozqvfky6-857QJWTiiy9%3DxRZ-eZoh1pA%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAGn28Snxpymr6A1ExUozqvfky6-857QJWTiiy9%3DxRZ-eZoh1pA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>