Subject: Re: CRA_AR_RE13205
From: Samiya Sheikh <[email-masked]>
To: Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Anas nazzal <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mostafa saad <[email-masked]>, "inventory.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Abdelmohsen basha <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Wed, 29 Jul 2020 10:33:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please note we made a replacement order  700247516 and closed the return
request.

receive CRA.

Regards

On Wed, Jul 22, 2020 at 9:40 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Denmark and Alina
>
> Please receive CRA,
>
> Replacement order placed.
>
> Regards
>
> On Tue, Jul 21, 2020 at 7:07 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please note that we have placed a new order for the customer 700247516,
>> as the customer cannot wait for the confirmation
>>
>> On Tue, Jul 21, 2020 at 10:22 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Alina and Denmark
>>>
>>> Kindly receive CRA.
>>>
>>> Regards
>>>
>>> On Mon, Jul 20, 2020 at 9:54 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Alina and Denmark
>>>>
>>>> Kindly receive CRA.
>>>>
>>>> Regards
>>>>
>>>> On Sun, Jul 19, 2020 at 9:31 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark / Mostafa,
>>>>>
>>>>> We need to receive the CRA as customer received 3 different items and
>>>>> not the one she ordered.
>>>>>
>>>>> Hence we need to give her a GC OR Replacement for her orders.
>>>>>
>>>>> CRA Not closed as we need to receive the CRA on system
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Sun, Jul 19, 2020 at 9:25 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Noted will close the cra  CRA_AR_RE13205
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Sun, Jul 19, 2020 at 9:10 AM Mohamed Magdy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Denmark A <[email-masked]> ...What is the update here?
>>>>>>>
>>>>>>> On Sat, Jul 18, 2020 at 12:32 PM Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Mark,
>>>>>>>>
>>>>>>>> KIndly assist with the below as the customer called again to
>>>>>>>> follow up.
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>> On Wed, Jul 15, 2020 at 10:04 AM Samiya Sheikh <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Kindly receive CRA of 700244424.
>>>>>>>>> 3 items aren't delivered to the customer which are the  SKUs:
>>>>>>>>> TCI-745114650511
>>>>>>>>> LTE-6990177
>>>>>>>>> TCI-5412533414745
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> On Tue, Jul 14, 2020 at 10:33 AM Samiya Sheikh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Thanks for collecting the Extra item.
>>>>>>>>>>
>>>>>>>>>> 3 items aren't delivered to the customer which are the  SKUs:
>>>>>>>>>> TCI-745114650511
>>>>>>>>>> LTE-6990177
>>>>>>>>>> TCI-5412533414745
>>>>>>>>>>
>>>>>>>>>> Kindly receive the CRA to refund the customer.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 12, 2020 at 11:10 AM Mark Anthony Laraga <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> Received the extra item.
>>>>>>>>>>>
>>>>>>>>>>> +Outbound.fc <[email-masked]>  , We will hand over
>>>>>>>>>>> to your team the extra item received from Last Mile to proceed further.
>>>>>>>>>>>
>>>>>>>>>>> @Alina D'Souza <[email-masked]> , Please close the CRA.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>> Mark.
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jul 12, 2020 at 9:59 AM Mostafa saad <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Mohamed Magdy <[email-masked]>  FYI regarding the
>>>>>>>>>>>> Extra Item
>>>>>>>>>>>> Regards
>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Jul 12, 2020 at 9:31 AM Abdelmohsen basha <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> 700244424
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, 11 Jul 2020 at 16:15, Mostafa saad <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dears,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We received this CAR ( CRA_AR_RE13205 ) from the customer but
>>>>>>>>>>>>>> we didn't find it on the sheet.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Returns.fc <[email-masked]> we will send it now
>>>>>>>>>>>>>> to your side and please provide to e the So number to proceed.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Alina D'Souza <[email-masked]> FYI
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>> --
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>>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CADkUfgcYtmpGq-A0jyWfsWddu1P7gPkcxFJh1hsseKxeZMuAqQ%40mail.gmail.com
>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CADkUfgcYtmpGq-A0jyWfsWddu1P7gPkcxFJh1hsseKxeZMuAqQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>> .
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>