Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Shajeeb <[email-masked]>, Sagar Khawani <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ankit Malhotra <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Wed, 29 Jul 2020 08:23:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain and Mostafa,

May we have an update on this case, please?

Customers are really upset refund hasn't been given yet.

@Ekta Jesswani <[email-masked]> @Amir Julkarnain <[email-masked]> -
please assist, several follow-ups have already been made but to no avail.
This is long overdue.

Please help us resolve the issue once and for all.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 26, 2020 at 9:11 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hello Hussain and Mostafa,
>
> Any news on this, please?
>
> We have sent numerous follow-ups already but to no avail. We have several
> customers who are extremely upset waiting for their refunds.
>
> Please help us resolve the issue once and for all.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 23, 2020 at 12:38 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> CC team has no access to that file you are referring to.
>>
>> @Mostafa saad <[email-masked]>  - we need your support, please
>> provide the tracker asap.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jul 23, 2020 at 12:26 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> The below is just the Image, Can I get the file in excel so that I can
>>> create CRAs.
>>>
>>>
>>>
>>>
>>> On Thu, Jul 23, 2020 at 11:40 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> What excel file you still need? Shajeeb already confirmed One Click has
>>>> been charged and the tracker has already been updated.
>>>>
>>>> @Mostafa saad <[email-masked]>  - do you have this file
>>>> Hussain is asking?
>>>>
>>>> We keep on receiving calls from these customers asking for their
>>>> refunds. They didn't receive their orders and until now they haven't
>>>> received their money back.
>>>>
>>>> Please let's resolve this issue once and for all. This is long overdue.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jul 20, 2020 at 9:17 AM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Joyce / Mostafa,
>>>>>
>>>>> Can you please share these in excel file, I will make sure the CRAs
>>>>> are created and received today.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 20, 2020 at 8:54 AM Shajeeb <[email-masked]> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We already charged these to courier same updated in the tracker also.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Shajeeb*
>>>>>>
>>>>>> Accountant
>>>>>>
>>>>>> *P* +971 4 245 1366      * E* [email-masked]
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Sagar Khawani <[email-masked]>
>>>>>> *Sent:* Sunday, July 19, 2020 6:31 PM
>>>>>> *To:* Hyacinth Joyce <[email-masked]>; Hussain Firoz
>>>>>> Miyagamwala <[email-masked]>; Shajeeb Cheriyath <
>>>>>> [email-masked]>; Amir Julkarnain <[email-masked]>; Ekta
>>>>>> Jesswani <[email-masked]>
>>>>>> *Cc:* Mostafa saad <[email-masked]>; lastmile <
>>>>>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>>>>>> Alina D'Souza <[email-masked]>; customer care <
>>>>>> [email-masked]>; Returns.fc <[email-masked]>; Ankit
>>>>>> Malhotra <[email-masked]>; Mary Anne Agapito <
>>>>>> [email-masked]>
>>>>>> *Subject:* RE: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Joyce
>>>>>>
>>>>>>
>>>>>>
>>>>>> While sending email don’t mention *team*
>>>>>>
>>>>>> Kindly mention who will be in charge of the below action or else no
>>>>>> one will take action.
>>>>>>
>>>>>>
>>>>>>
>>>>>> All are lost shipment ? Kindly confirm
>>>>>>
>>>>>> Hussain pls create CRA and receive in write off location – once
>>>>>> shajeeb confirm that we have billed to shipper in NS.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thx
>>>>>>
>>>>>> Sagar
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>> *Sent:* Sunday, July 19, 2020 5:59 PM
>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Shajeeb <
>>>>>> [email-masked]>; amir <[email-masked]>; ekta <
>>>>>> [email-masked]>
>>>>>> *Cc:* sagar <[email-masked]>; Mostafa saad <
>>>>>> [email-masked]>; lastmile <[email-masked]>; Mohamed
>>>>>> Magdy <[email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> ccteam <[email-masked]>; returns fc <[email-masked]>;
>>>>>> Ankit Malhotra <[email-masked]>; Mary Anne Agapito <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> CRA's are not yet updated for the below order numbers in RED.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly note that we have sent numerous follow-up about this and the
>>>>>> customers are following up constantly.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, 17 Jul 2020 at 10:09, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please create the CRA for all in red to initiate the refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> This was declared lost by One Click.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 12, 2020 at 1:19 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Shajeeb,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you for the update.
>>>>>>
>>>>>>
>>>>>>
>>>>>> We need to create CRA for all the mentioned order numbers below in
>>>>>> RED.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, 12 Jul 2020 at 13:14, Shajeeb <[email-masked]> wrote:
>>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please create CRA and receive in system as we already charged courier
>>>>>> for the order 600855143.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Shajeeb*
>>>>>>
>>>>>> Accountant
>>>>>>
>>>>>> *P* +971 4 245 1366      * E* [email-masked]
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>>>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>> Image removed by sender. snapchat]
>>>>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed
>>>>>> by sender. twitter] <https://twitter.com/mumzworld>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>> *Sent:* Sunday, July 12, 2020 1:12 PM
>>>>>> *To:* shajeeb <[email-masked]>; sagar <[email-masked]>;
>>>>>> Mostafa saad <[email-masked]>; lastmile <
>>>>>> [email-masked]>
>>>>>> *Cc:* Mohamed Magdy <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; ekta <[email-masked]>; amir <
>>>>>> [email-masked]>; Umang Mehrotra <[email-masked]>; ccteam <
>>>>>> [email-masked]>; returns fc <[email-masked]>;
>>>>>> Rosette Modiri <[email-masked]>; Ankit Malhotra <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Shajeeb,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please assist with the above-mentioned order numbers.
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per lastmile the mentioned shipment were all updated on the sheet
>>>>>> as lost.
>>>>>>
>>>>>>
>>>>>>
>>>>>> We have escalated refund for the orders however it is not being
>>>>>> processed as Sagar is asking to create CRA.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly advise who should create and receive these CRA's to proceed
>>>>>> with the refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, 10 Jul 2020 at 09:03, Ankit Malhotra <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Just a follow-up. Please confirm soon.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> Ankit Malhotra
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>>
>>>>>> *From: *"Mohamed Magdy" <[email-masked]>
>>>>>> *To: *"Ankit Malhotra" <[email-masked]>, "Alina
>>>>>> D'Souza" <[email-masked]>
>>>>>> *Cc: *"ekta" <[email-masked]>, "shajeeb" <[email-masked]>,
>>>>>> "amir" <[email-masked]>, "Umang Mehrotra" <[email-masked]>,
>>>>>> "ccteam" <[email-masked]>, "returns fc" <
>>>>>> [email-masked]>, "sagar" <[email-masked]>, "Rosette
>>>>>> Modiri" <[email-masked]>
>>>>>> *Sent: *Wednesday, July 8, 2020 1:39:06 PM
>>>>>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]> ....FYA
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 8, 2020 at 10:54 AM Ankit Malhotra <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi All,
>>>>>>
>>>>>>
>>>>>>
>>>>>> This is regarding order # 600855143. The customer is following up for
>>>>>> the ordered item - "Monsoon - Tiana Ballerina - Ivory" (SKU:
>>>>>> MAF-9110022678).
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please create CRA for the item and confirm in order to respond back
>>>>>> to the customer with no further delays.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Your immediate revert in this matter will help keep the customer
>>>>>> informed and avoid dis-satisfactory response.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ankit Malhotra
>>>>>>
>>>>>> @Mumzworld Team
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>>
>>>>>> *From: *"Rosette Modiri" <[email-masked]>
>>>>>> *To: *"Ankit Malhotra" <[email-masked]>
>>>>>> *Sent: *Wednesday, July 8, 2020 11:49:03 AM
>>>>>> *Subject: *Fwd: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>>
>>>>>> *From: *"Mary Anne Agapito" <[email-masked]>
>>>>>> *To: *"ekta" <[email-masked]>, "Amir Julkarnain" <
>>>>>> [email-masked]>
>>>>>> *Cc: *"Denmark A" <[email-masked]>, "Returns.fc" <
>>>>>> [email-masked]>, "Eugene Mugisa" <[email-masked]>,
>>>>>> "Shajeeb Cheriyath" <[email-masked]>, "Sagar Khawani" <
>>>>>> [email-masked]>, "customer care" <[email-masked]>,
>>>>>> "Hyacinth Joyce" <[email-masked]>
>>>>>> *Sent: *Sunday, 5 July, 2020 19:16:47
>>>>>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Ekta and Amir,
>>>>>>
>>>>>> There are several orders that were confirmed lost by One Click. The
>>>>>> finance team is asking for CRA. I spoke with Denmark and they are not able
>>>>>> to create it since the item is not with them.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please assist. The customer keeps on following up on their refunds
>>>>>> and extremely upset about the delay.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 5:41 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The customer for the below-mentioned order no. called to follow up.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> The refund has been escalated -  Incident #1166582
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, 1 Jul 2020 at 10:55, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please create the CRA, we have pending refunds waiting and the
>>>>>> customer is very upset about the delay.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 28, 2020 at 10:54 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please create the CRA for all.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 27, 2020 at 10:36 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> A gentle reminder on the above.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please create the CRA. Customers keep on following up on their refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 24, 2020 at 4:42 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please create a CRA to all the orders mentioned below:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> The finance team is unable to process the refund unless there are CRA
>>>>>> for all.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please assist. Customers keep on following up on their refunds.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Denmark,
>>>>>>
>>>>>> Can you create one and confirm
>>>>>>
>>>>>> Thx
>>>>>>
>>>>>> Sagar
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>> *Sent:* Friday, June 19, 2020 5:31 PM
>>>>>> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
>>>>>> [email-masked]>; Returns.fc <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shajeeb C
>>>>>> <[email-masked]>; Sagar Khawani <[email-masked]>; Amir
>>>>>> Julkarnain <[email-masked]>
>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> A gentle reminder on the above.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> For this order,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600853022_2
>>>>>>
>>>>>> MMZT-1014XJ2-DOVE-L
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076>
>>>>>>
>>>>>> Bravado - Original Nursing Bra - Dove Heather, L
>>>>>>
>>>>>>
>>>>>>
>>>>>> It's one of the lost shipments declared by One Click, finance needs
>>>>>> the CRA in order to refund it.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please create the CRA and advise when done.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Sagar,
>>>>>>
>>>>>>
>>>>>>
>>>>>> For order -  600839184, this is under baby registry. The recipient
>>>>>> is about to give birth in 2 days, thus a new order was created.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The new order # was given below and it has a total value of 821.21 AED
>>>>>> 600886337
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Outbound.fc <[email-masked]> @Mohit Caleb
>>>>>> <[email-masked]>  - please pick and pack asap when fulfilled
>>>>>>
>>>>>>
>>>>>>
>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>> <[email-masked]> - please arrange an urgent delivery when
>>>>>> completed
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As mentioned in the previous email, the given order numbers were
>>>>>> deemed lost by the courier.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please create the CRA as finance is asking for it in order to process
>>>>>> the refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Ekta,
>>>>>>
>>>>>>
>>>>>>
>>>>>> For this order
>>>>>>
>>>>>>
>>>>>>
>>>>>> 5/17/2020
>>>>>>
>>>>>> 600853022_2
>>>>>>
>>>>>> 18137273
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>>
>>>>>> The item is out of stock and the customer doesn't other items. The
>>>>>> customer wants a credit card refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Can I raise a refund request now or shall we wait until the
>>>>>> investigation is over?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Shajeeb/ Danny,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Good afternoon!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Investigation is still going on.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Once it is approved, we will let you know.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Carmella Singh *
>>>>>> Account Representative
>>>>>> *One Click* Delivery Services
>>>>>> Mobile: +971 524758143
>>>>>> Tel: +971 (0) 4 368 7011
>>>>>>
>>>>>> www.1click2deliver.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Danny Naik <[email-masked]>
>>>>>> *Sent:* Monday, June 1, 2020 3:14 PM
>>>>>> *To:* Shajeeb C <[email-masked]>
>>>>>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>>>>>> [email-masked]>; Sujan Raj <[email-masked]>;
>>>>>> Sagar Khawani <[email-masked]>; Ekta Jesswani <
>>>>>> [email-masked]>; customer care <[email-masked]>; Eugene
>>>>>> Mugisa <[email-masked]>; Ahmed Nawaz <
>>>>>> [email-masked]>; Diana Fontanilla <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Carmella,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly confirm me on the below with the CN amount and orde details.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Regards,*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Danny Naik*
>>>>>>
>>>>>> Chief Accountant
>>>>>>
>>>>>> Mobile +971 5 222 94356
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Danny,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please issue the CN for the same ASAP.
>>>>>>
>>>>>> All the same will be deducted from the payments.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Shajeeb
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>>>> <[email-masked]>  All theses shipments were updating on the
>>>>>> sheet also please update them as lost.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Ekta Jesswani <[email-masked]> @customer care
>>>>>> <[email-masked]> Please place new orders to the mentioned
>>>>>> customers ASAP.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mostafa Saad
>>>>>>
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please note we already applied replacement for  600858031  this
>>>>>> order, please process a replacement for rest eight orders.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> Sujan Raj,
>>>>>>
>>>>>> Mobile : +971506855826
>>>>>>
>>>>>> Email : [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dears,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Good day!
>>>>>>
>>>>>>
>>>>>>
>>>>>> We need your kind assistance if you can send replacement for the
>>>>>> below  9 Orders.
>>>>>>
>>>>>>
>>>>>>
>>>>>> We are facing an issue with this driver, who refused to report Back
>>>>>> to Work and have tagged all orders as Delivered.
>>>>>>
>>>>>>
>>>>>>
>>>>>> We apologize for this inconvenience , trust that we are already doing
>>>>>> an investigation internally for this.
>>>>>>
>>>>>>
>>>>>>
>>>>>> In the meantime, please let us know as Sujan already has spoken to
>>>>>> these 9 customers and they are expecting the package anytime soon.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Date*
>>>>>>
>>>>>> *Order #*
>>>>>>
>>>>>> *Order ID*
>>>>>>
>>>>>> *Driver*
>>>>>>
>>>>>> *Status*
>>>>>>
>>>>>> *Update*
>>>>>>
>>>>>> 5/17/2020
>>>>>>
>>>>>> 600853022_2
>>>>>>
>>>>>> 18137273
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/17/2020
>>>>>>
>>>>>> 600839184
>>>>>>
>>>>>> 18137324
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/17/2020
>>>>>>
>>>>>> 600853041_1
>>>>>>
>>>>>> 18137378
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/18/2020
>>>>>>
>>>>>> 600841993
>>>>>>
>>>>>> 18184483
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/18/2020
>>>>>>
>>>>>> 600849011_2
>>>>>>
>>>>>> 18184496
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/18/2020
>>>>>>
>>>>>> 600855143
>>>>>>
>>>>>> 18184613
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/19/2020
>>>>>>
>>>>>> 600848439
>>>>>>
>>>>>> 18231853
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Received
>>>>>>
>>>>>> 5/19/2020
>>>>>>
>>>>>> 600858031
>>>>>>
>>>>>> 18231897
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/19/2020
>>>>>>
>>>>>> 600860737_1
>>>>>>
>>>>>> 18231901
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/19/2020
>>>>>>
>>>>>> 600852648
>>>>>>
>>>>>> 18231928
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Carmella Singh *
>>>>>> Account Representative
>>>>>> *One Click* Delivery Services
>>>>>> Mobile: +971 524758143
>>>>>> Tel: +971 (0) 4 368 7011
>>>>>>
>>>>>> www.1click2deliver.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>