Subject: Fwd: LSM EVALUATION CASES
From: Rosette Modiri <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 28 Jul 2020 08:00:42 -0700 (MST)

Hi Sir, 
PFB a generic feedback shared by Ekta, after checking the evaluation tests. 

Thank you! 

Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 20:14:09 
Subject: Fwd: LSM EVALUATION CASES 

Hi Sir, 

PFB a generic feedback shared by Ekta, after checking the evaluation tests. 

Thank you! 

Regards, 
Rosette 

From: "ekta" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Amir Julkarnain" <[email-masked]>, "Rodina Magdy" <[email-masked]>, "Asad" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 19:23:23 
Subject: Re: LSM EVALUATION CASES 

Hi Rosette and Urvika, 

We evaluated all the tests received and below is our feedback - 

1. Copy-Paste Answers - need more personalized answers from the agents with a full understanding of the customer query or concern. Most answers were copy-pasted answers from the website. 
2. Creativity - for instance, Q1: Customer called to ask for a warranty of Tommee Tippee Explora Electric Food Blender, what will you do and advise? 

- All agents' responses were the same - ask the customer for a pic, send details to the vendor, repair replacement, etc 
- The question is very vague - the agent could presume the customer has called or sent an email and wants information before she proceeds with her purchase. 
- In such a scenario, we don't tell customers about manufacturing defects, repair or replacement, etc. We provide the necessary information and help her make an informed decision 

3. Real-time Updates: Some answers were not in keeping with the current times and updates we provide on a daily basis (again, copy-paste from the website). There was one with detailed information we gave during the pandemic - With the daily road restrictions and suppliers closing and huge demand increase, we have been working around the clock to ensure your orders are secured and released as fast as possible. We have increased our warehouse operating team to 24x7 and will be releasing all our backlogs in the next 3 days . There are no more road restrictions and suppliers are all open - our deliveries are back to normal of 2-3 working days. 
4. Unnecessary information - When customers ask for urgent deliveries in UAE, its fine to provide them information on Yalla items but no need to elaborate on non-Yalla items. Clearly the customer needs an item with an urgent delivery time. 
5. Grammatical errors / Spelling: Some basic errors such as 'Costumer' instead of 'Customer' needs attention and proof-reading before emails are sent 

Regards, 
Ekta 

On Sun, 26 Jul 2020 at 17:21, Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Amir, 

PFA. 

Regards, 
Rosette 

From: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Amir Julkarnain" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "ekta" < [ mailto:[email-masked] | [email-masked] ] >, "Rodina Magdy" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 July, 2020 18:43:21 
Subject: Re: LSM EVALUATION CASES 

Hi Amir, 

PFA of agents evaluation cases. 

Please do let me know if you have any questions or concerns. 

Best Regards, 
Rosette 

From: "Amir Julkarnain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "ekta" < [ mailto:[email-masked] | [email-masked] ] >, "Rodina Magdy" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 July, 2020 11:50:23 
Subject: Re: LSM EVALUATION CASES 

[ mailto:[email-masked] | @[email-masked] ] 

On Sat, 25 Jul 2020 at 10:14, Amir Julkarnain < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Team, 
Please see the attached evaluation cases and kindly share your reply on 7/26/2020 before 12 PM Dubai timing. 

Best Regards 
-- 
Amir Hussain Julkarnain 
Junior Team Leader 
p: +971 (0)4 4339455 Ext 1322 │ e : amir.j [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

BQ_END

-- 
Amir Hussain Julkarnain 
Junior Team Leader 
p: +971 (0)4 4339455 Ext 1322 │ e : amir.j [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

BQ_END

-- 
Regards,