Subject: RE: Sales Order # 100168799_2 - SKU: BK-ART988-839
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Cc: "'customer care'" <[email-masked]>
Date: Tue, 28 Jul 2020 17:27:19 +0400
List-Id: <ccteam.mumzworld.com>

contact your team pls

From: [email-masked] <[email-masked]> 
Sent: Tuesday, July 28, 2020 5:17 PM
To: 'Mari Ibasan (CW.Accounts)' <[email-masked]>;
[email-masked]
Cc: 'customer care' <[email-masked]>
Subject: RE: Sales Order # 100168799_2 - SKU: BK-ART988-839

Hi Mari ,

The attachment is the same email thread ?

Do you need any more details ?

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: Radwa <mailto:[email-masked]> @mumzworld.com  │
w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

 

From: Mari Ibasan (CW.Accounts) <[email-masked]
<mailto:[email-masked]> > 
Sent: Tuesday, July 28, 2020 5:00 PM
To: [email-masked] <mailto:[email-masked]> ;
[email-masked] <mailto:[email-masked]> 
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Sales Order # 100168799_2 - SKU: BK-ART988-839

FYI

From: [email-masked] <mailto:[email-masked]>  <[email-masked]
<mailto:[email-masked]> > 
Sent: Tuesday, July 28, 2020 4:03 PM
To: 'Mari Ibasan (CW.Accounts)' <[email-masked]
<mailto:[email-masked]> >; [email-masked]
<mailto:[email-masked]> 
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Sales Order # 100168799_2 - SKU: BK-ART988-839

Hi Mari,

POMUMZ_DXB225371

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: Radwa <mailto:[email-masked]> @mumzworld.com  │
w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

 

From: Mari Ibasan (CW.Accounts) <[email-masked]
<mailto:[email-masked]> > 
Sent: Tuesday, July 28, 2020 12:39 PM
To: [email-masked] <mailto:[email-masked]> ;
[email-masked] <mailto:[email-masked]> 
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Sales Order # 100168799_2 - SKU: BK-ART988-839

Po. Number pls?

From: [email-masked] <mailto:[email-masked]>  <[email-masked]
<mailto:[email-masked]> > 
Sent: Monday, July 27, 2020 6:51 PM
To: [email-masked] <mailto:[email-masked]> ; 'Mari
Ibasan (CW.Accounts)' <[email-masked] <mailto:[email-masked]> >
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >
Subject: Sales Order # 100168799_2 - SKU: BK-ART988-839

Hi All,

Please check the SO# above as the customer has received the item but he is
missing the frame and the wheels.

We need the answer asap, please advise.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: Radwa <mailto:[email-masked]> @mumzworld.com  │
w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

 

Subject: RE: KSA Last Mile - Missing/Damaged Order#100168799 SKU: BK-ART988-839
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Karthik Sankar'" <[email-masked]>, "'Furqan hameed'" <[email-masked]>, "'Account'" <[email-masked]>, "'Simone van Geemen'" <[email-masked]>, "'Mayan Lemos'" <[email-masked]>
Cc: "'Mumzworld Customer Care'" <[email-masked]>, "'Vipul Arora'" <[email-masked]>, "'Account'" <[email-masked]>
Date: Sat, 25 Jul 2020 16:06:04 +0400

Dear Team,

We will send the pushchair item to your warehouse on 27 Jul 2020.

From: Karthik Sankar <[email-masked]> 
Sent: Saturday, July 25, 2020 11:30 AM
To: Furqan hameed <[email-masked]>; Crm <[email-masked]>; Account <[email-masked]>; ChildrenWomen <[email-masked]>; Simone van Geemen <[email-masked]>; Mayan Lemos <[email-masked]>
Cc: Mumzworld Customer Care <[email-masked]>; Vipul Arora <[email-masked]>
Subject: Re: KSA Last Mile - Missing/Damaged Order#100168799 SKU: BK-ART988-839

Hi Mari,

Could you please assist on the below request.

Regards,

  <https://docs.google.com/uc?export=download&id=1GqwxHiZOLyLp4wX-dO9kksvbxkAQFy7K&revid=0Bwm3QDCK-z7nOGI2NGVKMGMrWVJjRkoyNkZ3UGgxMmRXL2tBPQ> 

 

On Fri, 24 Jul 2020 at 06:27, Furqan hameed <[email-masked] <mailto:[email-masked]> > wrote:

+Karthik Sankar <mailto:[email-masked]>  Please Check for this SKU. It was received as packed.

 Po reference.

POMUMZ_DXB225371

Best Regards,

Furqan

  <https://mailfoogae.appspot.com/t?sender=aZnVycWFuQG11bXp3b3JsZC5jb20%3D&type=zerocontent&guid=8db72834-ab25-4173-bc44-ee2e17a07e2a> ᐧ

On Wed, Jul 22, 2020 at 7:43 AM Mostafa Said (Mumzworld Customer Care) <[email-masked] <mailto:[email-masked]> > wrote:

##- Please type your reply above this line -##

You are registered as a CC on this request (1201330). Reply to this email to add a comment to the request.

  <https://secure.gravatar.com/avatar/d88eef27542b705338792cbc5c7785b5?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Mostafa Said (Mumzworld.com) 

Jul 22, 2020, 7:43 AM GMT+4 

Private note 

Furqan hameed <https://mumzworldhelp.zendesk.com/users/376811315693> ​  This is a sealed packed item. Please check with vendor for missing part.

  <https://secure.gravatar.com/avatar/0cadac15fb69cf82a63cd8c4bdb35b4a?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Naib Khan (Mumzworld.com) 

Jul 22, 2020, 5:24 AM GMT+4 

Private note 

Mostafa Said <https://mumzworldhelp.zendesk.com/users/363492519479> ​  Please Help in clearing this, as order was completed from  

Mumzworld - New FC

  <https://secure.gravatar.com/avatar/3720dfe062d08c265280c0d78b114311?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Omar Khaled (Mumzworld.com) 

Jul 21, 2020, 9:05 PM GMT+4 

Private note 

Required ticket fields to be populated on the left bar BEFORE applying the macro: [Order Number, Courier, Tracking Number]  

Order # 100168799_2 <https://3651277.app.netsuite.com/app/common/custom/custrecordentry.nl?rectype=839&id=16290933> 
Order Date: 2020-07-09 

City: Khamis Musheet
Courier: UPS
AWB: 1Z289F8W6755680220 

SKU:  <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1118347> BK-ART988-839
Comments:
Customer received the whole order and this item too as well, but there is a missing part that the customer didn't receive in this item : 

- Cam - Mod. Deco & Telaio Dinamico Up - Grey

Which is the main body of the item that have the wheels, as per the picture that the customer send to us he didn't receive it, so please check and inform us with urgent feedback.
  <https://mumzworldhelp.zendesk.com/attachments/token/OSGSZB35QAg0eA2TV5H1eznPx/?name=image12.jpeg> 

You are an agent. Add a comment by replying to this email or view ticket in Zendesk Support <https://mumzworldhelp.zendesk.com/agent/tickets/1201330> . 

Ticket #

1201330

Status

Pending

Requester

Omar Khaled 

CCs

Mostafa Said, Furqan hameed

Group

WH - Receiving

Assignee

Furqan hameed

Priority

Urgent

Type

Incident

Channel

Web Form

This email is a service from Mumzworld.com. Delivered by  <https://www.zendesk.com/support/?utm_campaign=text&utm_content=Mumzworld.com&utm_medium=poweredbyzendesk&utm_source=email-notification> Zendesk |  <https://www.zendesk.com/company/customers-partners/privacy-policy> Privacy Policy 

[090PPK-92K0]Ticket-Id:1201330Account-Subdomain:mumzworldhelp