Subject: RE: Order #700245905 // Sku :BK-S333-244 // Cam - Smarty Pop Feeding Chair - Ash Grey // DAMAGED
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Account'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>
Date: Tue, 28 Jul 2020 17:26:15 +0400
List-Id: <ccteam.mumzworld.com>

Complain of customer was raised on 18 Jul and mumzworld have raised complaint to us today. We don’t get what happen in 10 days.

From: Denmark A <[email-masked]> 
Sent: Tuesday, July 28, 2020 5:16 PM
To: Mari Ibasan (CW.Accounts) <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Account <[email-masked]>; Alina D'Souza <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order #700245905 // Sku :BK-S333-244 // Cam - Smarty Pop Feeding Chair - Ash Grey // DAMAGED

Dear Mari, 

Please accept the item first and evaluate it, because upon checking the item it seems like that the customer did not use it and found that there is white spot on it. 

And also the customer complaint date was 18 of july.

Regards, 

On Tue, Jul 28, 2020 at 4:55 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

The item was delivered on 11 Jul 2020.

You complained 28 Jul 2020. Its been always 2 week had passed. Customer might already used the item and want to change it.

Atleast 7days from the date of delivery.

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 28, 2020 4:47 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #700245905 // Sku :BK-S333-244 // Cam - Smarty Pop Feeding Chair - Ash Grey // DAMAGED

Dear Mari, 

POMUMZ_DXB223730 For your reference. 

Regards, 

Den mark 

On Tue, Jul 28, 2020 at 4:44 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Po number?

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 28, 2020 3:54 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Order #700245905 // Sku :BK-S333-244 // Cam - Smarty Pop Feeding Chair - Ash Grey // DAMAGED

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

 

Comments: The table has white dots. 

 

 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark