Subject: RE: FW: شكوى ضد موقع
From: Consumer Rights <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malak Nobeh <[email-masked]>
Date: Tue, 28 Jul 2020 12:53:48 +0000
List-Id: <ccteam.mumzworld.com>

Dear Both,

Follow-up on the reminder below, failure to respond shall lead to the suspension of the services.

Best Regards,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://dda.gov.ae/>

<https://dda.gov.ae/>

<https://ae.linkedin.com/company/dubai-development-authority>
<https://twitter.com/dxbdevauthority>

Disclaimer Notice (1) This email, including attachments, is confidential and may be legally privileged. If you are not the intended recipient(s), any disclosure, copying, distribution or other use or reliance upon this email, including attachments, is prohibited and may be unlawful. If you have received this email in error please notify the sender by return email, and delete this email and attachments and destroy any copies. (2) DDA does not provide legal advice. If this email, including attachments, contains guidance or expresses a view, this is not to be considered or relied upon as legal advice and it is recommended that you obtain independent legal advice.

From: Consumer Rights
Sent: Wednesday, July 22, 2020 9:05 AM
To: [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; Malak Nobeh <[email-masked]>
Subject: RE: FW: شكوى ضد موقع

Dear Team,

Good Morning,

Kindly note the customer is following up with regards to the refund as it has not been received. Kindly request to expedite the refund process based on the below email.

Best Regards,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://dda.gov.ae/>

<https://dda.gov.ae/>

<https://ae.linkedin.com/company/dubai-development-authority>
<https://twitter.com/dxbdevauthority>

Disclaimer Notice (1) This email, including attachments, is confidential and may be legally privileged. If you are not the intended recipient(s), any disclosure, copying, distribution or other use or reliance upon this email, including attachments, is prohibited and may be unlawful. If you have received this email in error please notify the sender by return email, and delete this email and attachments and destroy any copies. (2) DDA does not provide legal advice. If this email, including attachments, contains guidance or expresses a view, this is not to be considered or relied upon as legal advice and it is recommended that you obtain independent legal advice.

From: Malak Nobeh [mailto:[email-masked]]
Sent: Tuesday, July 14, 2020 10:16 AM
To: Consumer Rights <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: FW: شكوى ضد موقع

⚠
CAUTION: This Is An External Email.
Hello,

The refund ticket under process #1127965 and it will be deposited on the customer account within the next 2-3 working days.

Thank you.

On Tue, 14 Jul 2020 at 08:26, Consumer Rights <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malak,
Hope all is well,
Unfortunately we received a complaint (attached) in regards to the company. We would appreciate if the matter is resolved as we are here to protect our business partners. Kindly escalate the matter to the concerned department and contact the customer for any clarifications/documentations.
Apologies for the inconvenience,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C9426c6fa1bf04b90511d08d827bd6448%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637303041682768816&sdata=qzOihnlLU0P9vAZ2brf8JxSOVGh4GNR4eXh02U1EUEw%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C9426c6fa1bf04b90511d08d827bd6448%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637303041682768816&sdata=qzOihnlLU0P9vAZ2brf8JxSOVGh4GNR4eXh02U1EUEw%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C9426c6fa1bf04b90511d08d827bd6448%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637303041682778804&sdata=59DXY0SHRNyfFRbTsOnsCuu3WqLcL0pY81ncUaGzUPQ%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C9426c6fa1bf04b90511d08d827bd6448%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637303041682778804&sdata=%2BMmv1WFL493eVut%2BnBEEQ2D6B5k0I%2BbyCbVvBHlBH4A%3D&reserved=0>

Disclaimer Notice (1) This email, including attachments, is confidential and may be legally privileged. If you are not the intended recipient(s), any disclosure, copying, distribution or other use or reliance upon this email, including attachments, is prohibited and may be unlawful. If you have received this email in error please notify the sender by return email, and delete this email and attachments and destroy any copies. (2) DDA does not provide legal advice. If this email, including attachments, contains guidance or expresses a view, this is not to be considered or relied upon as legal advice and it is recommended that you obtain independent legal advice.

From: Montaha H [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Monday, July 13, 2020 2:20 PM
To: Consumer Rights <[email-masked]<mailto:[email-masked]>>
Subject: شكوى ضد موقع

⚠
CAUTION: This Is An External Email.
السلام عليكم

أود أن أقدم شكوى ضد موقع mumzworld .
حيث تم شراء منتجات وتبين فيما بعد أن أحد المنتجات غير متوفر
وتم التواصل مع الموقع لاسترداد القيمة النقدية لكن دون جدوى
من تاريخ 15 يونيو
مرفق الوصولات والرسائل اللإلكترونية

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C9426c6fa1bf04b90511d08d827bd6448%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637303041682788800&sdata=bkLcM3V90U%2BVs25yu3b7MWnz5JD1HR5lLlUk1DPUrIY%3D&reserved=0>

--
[https://docs.google.com/uc?export=download&id=1mPCcQDU1dziU75Pq4Il3al2EbCG4t-M7&revid=0B_P6SAEH4GP8bm1VMTgwRkJiN0FSQ0E2bmhpVEZJYTFReWd3PQ]