Subject: Re: Order #600172015 // Sku :BS-EH2101 // Name :Dreambaby Royal Converta 3 in 1 Playpen Gate // DAMAGED
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Ionna Ocampo <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Abdelmohsen basha <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Tue, 28 Jul 2020 16:14:17 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Is there any other option to assist the customer

Regards,
Alina

On Tue, Jul 28, 2020 at 2:41 PM Denmark A <[email-masked]> wrote:

> @Alina D'Souza <[email-masked]> @customer care <[email-masked]> Please
> assist the item still with us, inform the customer regarding the issue.
>
> Regards,
> Den mark
>
> On Thu, Jul 23, 2020 at 9:44 AM Denmark A <[email-masked]> wrote:
>
>> @Alina D'Souza <[email-masked]> @customer care
>> <[email-masked]> FYI.
>>
>> Regards,
>>
>> On Tue, Jul 14, 2020 at 5:29 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Ionna,
>>>
>>> Thank you for your email.
>>>
>>> @Alina D'Souza <[email-masked]> @customer care
>>> <[email-masked]> Please share the feedback of the vendor.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Tue, Jul 14, 2020 at 5:24 PM Ionna Ocampo <[email-masked]> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> As per our records, this was ordered last 2017 therefore, we can no
>>>> longer accept the product.
>>>>
>>>> Please advise the client that we don't have a spare latch for this
>>>> product.
>>>>
>>>> Regards
>>>> Ionna
>>>>
>>>> On Tue, Jul 14, 2020 at 4:09 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Ionna,
>>>>>
>>>>>
>>>>> POAR_DXB69728
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Tue, Jul 14, 2020 at 3:52 PM Ionna Ocampo <[email-masked]> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> Please provide us the  PO Number of the below item for us to check
>>>>>> the date of purchase.
>>>>>>
>>>>>> We'll advise you for the next step once received.
>>>>>>
>>>>>> Regards
>>>>>> Ionna
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 13, 2020 at 2:13 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Vendor,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>> item back to you for your further evaluation and assessment.
>>>>>>>
>>>>>>>
>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>> Comments :The latch on the gate as well as the lower latch have
>>>>>>> broken and now the gate won’t close and latch properly. Thanks!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Ionna Ocampo*
>>>>>>
>>>>>> F-10, Times Square Center,
>>>>>>
>>>>>> Dubai, P O Box 127011
>>>>>>
>>>>>> T:  +9714-3883454
>>>>>>
>>>>>> M: 054-7014080
>>>>>>
>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> *Ionna Ocampo*
>>>>
>>>> F-10, Times Square Center,
>>>>
>>>> Dubai, P O Box 127011
>>>>
>>>> T:  +9714-3883454
>>>>
>>>> M: 054-7014080
>>>>
>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>
>>>>
>>>>
>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>> <http://www.youtube.com/BSafeDubai>    
>>>> <http://www.pinterest.com/BsafeDubai>
>>>>
>>>>
>>>>
>>>