Subject: Re: KSA Last Mile - Missing/Damaged Order# 600924203_1 SKU: ASK-8702808
From: Samiya Sheikh <[email-masked]>
To: Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Mostafa Said <[email-masked]>
Cc: customer care <[email-masked]>, Radwa Ali <[email-masked]>
Date: Tue, 28 Jul 2020 12:09:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Customer is following up and wants an urgent update here. insists 1 item is
missing and wants a replacement . Kindly approve.

Regards

On Thu, Jul 23, 2020 at 1:26 PM <[email-masked]> wrote:

> Hi @Mohit Caleb <[email-masked]>,
>
> The customer confirmed twice on call she did not receive the item.
>
> If it is packed correctly, then what is the next step here ?
>
> We can not replace or refund unless we have confirmation and we have
> multiple cases with the same feedback which from CC perspective does not
> resolve the issue for the customer
>
>
>
> Examples : INC# 1191651 SO# 600901350
>
>
>
> @Eugene Mugisa <[email-masked]>  Please advise here as we have
> multiple cases with the same outcome and no resolution.
>
> What can we do to better this process and reach a valid resolution ?
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Mohit Caleb <[email-masked]>
> *Sent:* Thursday, July 23, 2020 11:16 AM
> *To:* Radwa Ali <[email-masked]>; Muhammad Habib <
> [email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: KSA Last Mile - Missing/Damaged Order# 600924203_1 SKU:
> ASK-8702808
>
>
>
> Hello Radwa,
>
> CCTV footage is only meant for an internal investigation.
> We have confirmed already the Order was packed without any missing item.
> we can share CCTV footage but kindly do not share with the customer.
>
> @Muhammad Habib <[email-masked]> - Kindly share the footage
>
> Thanks & Regards,
>
>
>
> On Thu, Jul 23, 2020 at 11:09 AM <[email-masked]> wrote:
>
> Hi @'Eugene Mugisa' <[email-masked]>,
>
> Please advise on this ? we need confirmation for the Missing item and the
> CCTV.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 1:17 PM
> *To:* 'Mohit Caleb' <[email-masked]>
> *Cc:* 'customer care' <[email-masked]>; 'Eugene Mugisa' <
> [email-masked]>
> *Subject:* KSA Last Mile - Missing/Damaged Order# 600924203_1 SKU:
> ASK-8702808
>
>
>
>
>
> Hi Mohit,
>
> Please approve sharing the CCTV footage as the order has a missing item
> and as per outbound this is packed correctly when the item confirmed twice
> she did not receive the item.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
>
> --
>
>