Subject: RE: Order # 600923419 // MD-912738 // Beaba - Babycook Duo - White/Silver // Damaged
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Tue, 28 Jul 2020 08:05:34 +0000
List-Id: <ccteam.mumzworld.com>

Dear Den Mark,

Good afternoon.

We have verified the babycook and found out that it is not broken.

Kindly see video on the link for the verification we did.
https://we.tl/t-peDAlv8uGx

Thanks to share to your customer the video.

The babycook is now ready for collection.

Thanks to arrange with the same.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]>
Sent: Monday, July 27, 2020 3:42 PM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>; Priya Ramasamy <[email-masked]>
Subject: Re: Order # 600923419 // MD-912738 // Beaba - Babycook Duo - White/Silver // Damaged

Dear Jeno,

Noted .

Regards,
Den mark

On Mon, Jul 27, 2020 at 3:29 PM Jeno Serenio <[email-masked]<mailto:[email-masked]>> wrote:
Dear Den Mark,

Good afternoon.

We just received the babycook today.

We will update once we have done the verification.

We hope this e-mail finds you well.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 3:20 PM
To: Jeno Serenio <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Priya Ramasamy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order # 600923419 // MD-912738 // Beaba - Babycook Duo - White/Silver // Damaged

Dear Jeno,

Please update.

Regards,
Den mark

On Wed, Jul 22, 2020 at 3:16 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jeno,

Find the attached Sales Invoice for your reference.

Regards,
Den mark

On Wed, Jul 22, 2020 at 2:43 PM Jeno Serenio <[email-masked]<mailto:[email-masked]>> wrote:
Dear Den Mark,

Good afternoon,

Thank you for sharing this aftersales issue.

Please send us the customer receipt copy.

We look forward to hear from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 2:29 PM
To: Jeno Serenio <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order # 600923419 // MD-912738 // Beaba - Babycook Duo - White/Silver // Damaged

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Reason of return: He received the item damaged - Broken.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark