Subject: RE: Order #600927123 MISSING PART
From: Jeno Serenio <[email-masked]>
To: Alina D'Souza <[email-masked]>, Laura Thomson <[email-masked]>
Cc: Denmark A <[email-masked]>, April Garrido <[email-masked]>, customer care <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Tue, 28 Jul 2020 07:58:53 +0000
List-Id: <ccteam.mumzworld.com>

Hello Alina,

Good afternoon.

Thank you for the update for this issue.

Kindly note that the Reversible Back rest (photo on previous e-mail) is not part of the Babyzen Yoyo+ 6+ Color pack. It’s part of the stroller frame.

Thanks to confirm from the customer if he lost the back rest, we have the spare part available in stock.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

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From: Alina D'Souza <[email-masked]>
Sent: Monday, July 27, 2020 3:53 PM
To: Laura Thomson <[email-masked]>
Cc: Denmark A <[email-masked]>; Cristy Gallardo <[email-masked]>; Jeno Serenio <[email-masked]>; April Garrido <[email-masked]>; customer care <[email-masked]>
Subject: Re: Order #600927123 MISSING PART

Hi Team,

Please find the invoice attached

Kindly provide an update on the missing part

Regards,
Alina

On Wed, Jul 22, 2020 at 10:09 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
@Denmark A<mailto:[email-masked]> pls assist.

Regards,
Alina

On Wed, Jul 22, 2020 at 10:07 AM Laura Thomson <[email-masked]<mailto:[email-masked]>> wrote:
+Looping in @Jeno Serenio<mailto:[email-masked]> and @April Garrido<mailto:[email-masked]>

Thanks,
Laura

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 5:11 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Cristy Gallardo <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>
Subject: Order #600927123 MISSING PART

Hi Team,

Please advise if we can send the missing part

Order #600927123<https://mumzworldhelp.zendesk.com/agent/tickets/600927123>

Products Details
Sku :MD-BZ10108-11-A
Name :BABYZEN YOYO+ Special Edition Air France Blue Color Pack 6+
Date Placed :2020-07-16 17:36:57
Date Shipped :2020-07-17 08:19:11
Qty Ordered :1.0000
Amount :303.81
Shipping Country:United Arab Emirates

Return Reason:missing_part_or_pieces
Comments :The back part not available.

Regards,

Alina