Subject: Order #600833022 WARRANTY
From: "Alina D'Souza" <[email-masked]>
To: Jeno Serenio <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Tue, 28 Jul 2020 09:21:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please advise

Order #600833022 <https://mumzworldhelp.zendesk.com/agent/tickets/600833022>

Products Details
Sku :MD-BCS360PGREY
Name :Ergo Baby - Omni 360 Cool Air Mesh - Pearl Grey
Date Placed :2020-04-26 11:25:24
Date Shipped :2020-05-05 14:13:50
Qty Ordered :1.0000
Shipping Country:United Arab Emirates

Return Reason:received_damaged_not_as_new
Comments : Hi! My carrier has got a significant tear after only few uses -
I have checked that ergo baby provides repair or substitution of the
product (see picture enclosed). We are currently away from dubai and will
be back in September. What should we do?

Regards,

Alina