Subject: Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal Frame Pool With Pump (12ft) // DAMAGED
From: Yaseen Shaqra <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Abdul Moiz Ashraf <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Mon, 27 Jul 2020 19:04:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please note that we have created a refund request to the customer

@Denmark A <[email-masked]> Please refund the CRA in order for us to
proceed with the refund

On Thu, Jul 23, 2020 at 12:13 PM Abdelmohsen basha <[email-masked]>
wrote:

> Dear All,
>
> Please issue a CN.
>
> Thanks
>
> On Thu, 23 Jul 2020 at 11:55, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Team,
>>
>> The customer called to follow up and informed that she does not need the
>> liner and the pool, she wants a refund.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 19 Jul 2020 at 13:46, Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> @customer care <[email-masked]>  Would you please communicate
>>> this to the customer and send us a feedback ?
>>>
>>> Thanks
>>>
>>> On Sun, 19 Jul 2020 at 12:00, Denmark A <[email-masked]> wrote:
>>>
>>>> +Abdelmohsen basha <[email-masked]> Please assist.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Wed, Jul 8, 2020 at 7:27 PM Abdul Moiz Ashraf <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> We can provide you the pool liner. Please deliver the same to the
>>>>> customer.
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Abdul Moiz *
>>>>>
>>>>> *Mobile Number : +971 55 3996788 *
>>>>>
>>>>> *Office Address: Deira, Dubai.*
>>>>>
>>>>>
>>>>> ------------------------------
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Wednesday, July 8, 2020 11:15 AM
>>>>> *To:* Abdul Moiz Ashraf <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
>>>>> Anthony Laraga <[email-masked]>; Michael Rolle <
>>>>> [email-masked]>; Kenneth Nwaso <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal
>>>>> Frame Pool With Pump (12ft) // DAMAGED
>>>>>
>>>>> Dear Abdul,
>>>>>
>>>>> Please find the attached Sales Invoice for your reference.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Wed, Jul 8, 2020 at 11:11 AM Abdul Moiz Ashraf <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> When was the customer bought the item?
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Abdul Moiz *
>>>>>
>>>>> *Mobile Number : +971 55 3996788 *
>>>>>
>>>>> *Office Address: Deira, Dubai.*
>>>>>
>>>>>
>>>>> ------------------------------
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Wednesday, July 8, 2020 10:44 AM
>>>>> *To:* Abdul Moiz Ashraf <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
>>>>> Anthony Laraga <[email-masked]>; Michael Rolle <
>>>>> [email-masked]>; Kenneth Nwaso <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal
>>>>> Frame Pool With Pump (12ft) // DAMAGED
>>>>>
>>>>> Dear Abdul,
>>>>>
>>>>> Please respond and update.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Thu, Jul 2, 2020 at 10:45 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>> Comments :There is a hole inside the pool , it’s leaking water
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE