Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days
From: Ronald Gaviola <[email-masked]>
To: Rzaldivar <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, [email-masked], [email-masked], [email-masked], lastmile <[email-masked]>, Customer Care Team <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 27 Jul 2020 14:59:32 +0400
List-Id: <ccteam.mumzworld.com>

+Amir Julkarnain <[email-masked]> +Ekta Jesswani <[email-masked]>

These are expected to be returned to DXB. Customers might have been asking
the status of their shipment.

Regards,
Ronald

On Mon, Jul 27, 2020 at 2:19 PM <[email-masked]> wrote:

>
>
> Dear Ronald/Eugene,
>
>
>
> Please find attached all shipments which are currently under customs
> manager approval to return.
>
> No of shipments
>
> EXPEDITED AWB ref
>
> 1
>
> 1Z289F8W6755140572
>
> 1Z289F8W6757575386
>
> 2
>
> 1Z289F8W6755339082
>
> 3
>
> 1Z289F8W6755470126
>
> 4
>
> 1Z289F8W6755716487
>
> 5
>
> 1Z289F8W6755899263
>
> 6
>
> 1Z289F8W6756098797
>
> 7
>
> 1Z289F8W6756192998
>
> 8
>
> 1Z289F8W6756937586
>
> 9
>
> 1Z289F8W6757102805
>
> 10
>
> 1Z289F8W6757158952
>
> 11
>
> 1Z289F8W6757271418
>
> 12
>
> 1Z289F8W6757304847
>
> 1Z289F8W6757635418
>
> 13
>
> 1Z289F8W6757490771
>
> 14
>
> 1Z289F8W6757641947
>
> 15
>
> 1Z289F8W6757696568
>
> 16
>
> 1Z289F8W6757702916
>
> 17
>
> 1Z289F8W6755022459
>
> 18
>
> 1Z289F8W6757004073
>
> 1Z289F8W6757248882
>
> 1Z289F8W6757491869
>
> 19
>
> 1Z289F8W6757190612
>
>
>
> Regards, Richelle
>
>
>
>
>
> *From:* Zaldivar Richelle (VLR5DPB)
> *Sent:* Sunday, July 26, 2020 3:50 PM
> *To:* 'Ronald Gaviola' <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Cc:* Ghaoui Abdo (JRL9LQJ) <[email-masked]>; Khadse Vaibhav (BZR0XBW) <
> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
> [email-masked]>; lastmile <[email-masked]>;
> customer care <[email-masked]>; Mohamed Magdy <[email-masked]
> >
> *Subject:* RE: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
> days
>
>
>
>
>
> Dear Ronald/Eugene,
>
>
>
> As discussed over the phone last week.. after many attempts, still customs
> is not clearing the shipment. After multiple meetings customs is not
> releasing the truck.
>
> Shipment were seen having duplicate AWBs (expedited and land freight). We
> have provided them an explanation letter, still they are declining to clear
> the shipment.
>
> Unfortunately, B2C trial for UPS land freight did not work. Truck is
> incurring demurrage charges already, KSA have no choice but to process the
> return to UAE.
>
>
>
> We already submitted the PPW to Customs Manager to approve the return to
> UAE.
>
>
>
> UPS never handled B2C shipments on Land Freight mode before, we did this
> as a trial. We can only handle B2C shipments on express saver or expedited
> mode.
>
>
>
> Am following on the RTS, we will keep you posted
>
>
>
> Regards,
>
>
>
> Richelle
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked] <[email-masked]>]
>
> *Sent:* Sunday, July 26, 2020 2:39 PM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Ghaoui Abdo
> (JRL9LQJ) <[email-masked]>; Khadse Vaibhav (BZR0XBW) <[email-masked]>;
> Cardozo Chantelle (EUR6CTC) <[email-masked]>; lastmile <
> [email-masked]>; customer care <[email-masked]>; Mohamed
> Magdy <[email-masked]>
> *Subject:* Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
> days
>
>
>
> +Rzaldivar <[email-masked]>
>
>
>
> We need an update here please.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sun, Jul 19, 2020 at 2:44 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> + Abdo,
>
>
>
> Can you please share the contact person for us while Richelle is away on
> vacation.
>
>
>
> We have a number of pending issues we need to solve urgently.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Sunday, July 19, 2020 10:30 AM
> *To:* Rzaldivar <[email-masked]>
> *Cc:* [email-masked]; [email-masked]; lastmile <
> [email-masked]>; Customer Care Team <[email-masked]>;
> Mohamed Magdy <[email-masked]>
> *Subject:* Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
> days
>
>
>
> Hi Richelle,
>
>
>
> We need to get back to our customers. We are losing words to explain to
> every customers.
>
>
>
> Please update us on how you are solving this problem.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sat, Jul 18, 2020 at 3:23 PM Ronald Gaviola <[email-masked]>
> wrote:
>
> Hi Richelle,
>
>
>
> Please update us here.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Tue, Jul 14, 2020 at 6:12 PM <[email-masked]> wrote:
>
>
>
> Hi Ronald,
>
>
>
> My apologies… I was very late to reply.
>
> The shipments are not cleared. They have problem with customs as shipments
> sent was individual along with B2B.
>
> I will give you another update by 8PM tonight. Am following up if there is
> any shipment would have get cleared using the IDs
>
>
>
> Regards,
>
>
>
> Richelle
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Tuesday, July 14, 2020 5:47 PM
> *To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Khadse Vaibhav
> (BZR0XBW) <[email-masked]>; Cardozo Chantelle (EUR6CTC) <
> [email-masked]>
> *Cc:* lastmile <[email-masked]>; Customer Care Team <
> [email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days
>
>
>
> CAUTION! This email originated outside of the organization. Please do not
> open attachments or click links from an unknown or suspicious origin.
> ------------------------------
>
> 3rd Reminder.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Mon, Jul 13, 2020 at 2:36 PM Ronald Gaviola <[email-masked]>
> wrote:
>
> Dears,
>
>
>
> 2nd reminder.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
> On Mon, Jul 13, 2020 at 11:22 AM Ronald Gaviola <[email-masked]>
> wrote:
>
> Reminder.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sun, Jul 12, 2020 at 11:14 AM Ronald Gaviola <[email-masked]>
> wrote:
>
> RIchelle, Vaibhav
>
>
>
> We need a clear update on these shipments and please advise when do you
> expect these to be delivered?
>
>
>
> Ship date
>
> AWB
>
> Status
>
> 10-Jun-20
>
> 1Z289F8W6755716487
>
> Pending
>
> 10-Jun-20
>
> 1Z289F8W6756192998
>
> Pending
>
> 10-Jun-20
>
> 1Z289F8W6756937586
>
> Pending
>
> 10-Jun-20
>
> 1Z289F8W6757158952
>
> Pending
>
> 10-Jun-20
>
> 1Z289F8W6757490771
>
> Pending
>
> 10-Jun-20
>
> 1Z289F8W6757641947
>
> Pending
>
> 10-Jun-20
>
> 1Z289F8W6757696568
>
> Pending
>
> 11-Jun-20
>
> 1Z289F8W6755470126
>
> Pending
>
> 14-Jun-20
>
> 1Z289F8W6755022459
>
> Pending
>
> 13-Jun-20
>
> 1Z289F8W6757491869
>
> Pending
>
> 12-Jun-20
>
> 1Z289F8W6757190612
>
> Pending
>
> 16-Jun-20
>
> 1Z289F8W6757102805
>
> Pending
>
> 16-Jun-20
>
> 1Z289F8W6757271418
>
> Pending
>
> 17-Jun-20
>
> 1Z289F8W6756098797
>
> Pending
>
> 21-Jun-20
>
> 1Z289F8W6755899263
>
> Arrived at Facility
>
> 22-Jun-20
>
> 1Z289F8W6755339082
>
> Arrived at Facility
>
> 24-Jun-20
>
> 1Z289F8W6757635418
>
> Pending
>
> 25-Jun-20
>
> 1Z289F8W6756965948
>
> The package will be returned to the sender.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
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