Subject: RE: Order #600914947 // Sku :MD-2000806 // Name :4moms - Mamaroo 4.0 - Multi Plush // DEFECTIVE
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Mon, 27 Jul 2020 10:40:39 +0000
List-Id: <ccteam.mumzworld.com>

Dear Den Mark,

Good afternoon.

Thank you for sharing this aftersales issue.

Based on the verification we did, the base of the Mamaroo is faulty.

We have replaced the base as free of charge. See attached pro forma for your reference.

Attached is video clip in the bas replacement base – The Mamaroo now is working perfectly fine.

Kindly note that we received the Mamaroo without the MP3 chord.

Please confirm once you received the item today.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

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From: Denmark A <[email-masked]>
Sent: Saturday, July 25, 2020 4:01 PM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order #600914947 // Sku :MD-2000806 // Name :4moms - Mamaroo 4.0 - Multi Plush // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Comments :I want to change the item (mamaro) for a simple reason that is defective thank u

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark