Subject: Re: Update Refund Amount for 200260385 / CRA_HQ_WO548
From: Hyacinth Joyce <[email-masked]>
To: Rodina Magdy <[email-masked]>
Cc: customer care <[email-masked]>
Date: Mon, 27 Jul 2020 14:36:45 +0400
List-Id: <ccteam.mumzworld.com>

Hi Rodina,

Thank you for your response.

May we please update the amount including the shipping fee? the total will
be 155.61aed.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 27 Jul 2020 at 14:23, Rodina Magdy <[email-masked]> wrote:

> Done  Ticket ‭#1210952‬
> <https://mumzworldhelp.zendesk.com/agent/#/tickets/1210952>
>
> On Mon, Jul 27, 2020 at 11:31 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Rodina,
>>
>> The CRA amount for the above order shows 2,384.66aed
>>
>>
>> The refund we have processed is 2,279.05 aed - #1205967
>>
>> May we please process refund for the difference amount which is 105.61aed
>> and the customer asked to refund the shipping fee of 50aed because they
>> were not able to receive their order complete and for the huge delay too.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>
>
> --
> *Best Regards,*
> *Rodina Salem*
> *CS Leader*
> *P* +20 100 888 3893   *E* [email-masked] <[email-masked]>
> *A* Cairo, Egypt
>