Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE
From: Taqwa Ali <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Cherry Ann Binondo <[email-masked]>, "Returns.fc" <[email-masked]>, Michaela Manibo <[email-masked]>, "[email-masked]" <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Vipin Varunny <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>
Date: Mon, 27 Jul 2020 14:22:55 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark

CM received the item on 1-jul , and she asked for the return on 3-jul

Please replace the item

Regards
Taqwa

On Mon, Jul 27, 2020 at 2:18 PM Denmark A <[email-masked]> wrote:

> @Radwa Ali <[email-masked]> FYI.
>
> Regards,
> Den mark
>
> On Mon, Jul 27, 2020 at 2:07 PM Cherry Ann Binondo <
> [email-masked]> wrote:
>
>> Dear Denmark,
>>
>> It is still with service center.
>>
>> If in case, kindly note that refund is valid for item bought before 7
>> days else it is for warranty service only.
>>
>> Regards,
>>
>> Cherry
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, July 27, 2020 1:28 PM
>> *To:* Cherry Ann Binondo <[email-masked]>
>> *Cc:* Returns.fc <[email-masked]>; Michaela Manibo <
>> [email-masked]>; [email-masked]; customer care <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Taqwa Ali <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
>> Digital Air Fryer AerOfry - Black // DEFECTIVE
>>
>>
>>
>> Dear Cherry,
>>
>>
>>
>> Any update regarding this issue as per customer she doesn't want repaired
>> nor need a new one.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jul 27, 2020 at 1:22 PM Taqwa Ali <[email-masked]> wrote:
>>
>> Dear Team
>>
>>
>>
>> Please assist as CM keeps calling to follow up
>>
>>
>>
>> Customer does not want the repaired item but a new one
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>>
>>
>> On Sat, Jul 25, 2020 at 5:34 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> Please see below comments and update the CRA. Customer does not want the
>> repaired item but a new one.
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :First of all the fryer I received had traces of food int it
>> which indicates it has been used! And not new. Any ways I cleaned it and
>> used it and it wasn’t working. It’s faulty it shuts of after a few seconds
>> only I get e1 message on the screen
>>
>> thanks
>>
>>
>>
>>
>>
>> On Sat, Jul 25, 2020 at 9:26 AM Cherry Ann Binondo <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>> Unit is already repaired and taken back last July 15
>>
>> Please re-check.
>>
>> Regards,
>>
>> Cherry
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> *Sent:* Thursday, July 23, 2020 7:29 PM
>> *To:* 'Denmark A' <[email-masked]>; Cherry Ann Binondo <
>> [email-masked]>
>> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny <
>> [email-masked]>; Sreekanth Chiyyarath <
>> [email-masked]>; 'customer care' <[email-masked]>;
>> 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <
>> [email-masked]>; 'Samran Iftikhar' <[email-masked]>;
>> 'Abdelmohsen basha' <[email-masked]>
>> *Subject:* RE: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
>> Digital Air Fryer AerOfry - Black // DEFECTIVE
>>
>>
>>
>> Hi @Cherry Ann Binondo <[email-masked]> @Denmark A
>> <[email-masked]>,
>>
>> Please update us on this issue as the customer keeps calling.
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, July 20, 2020 12:27 PM
>> *To:* Cherry Ann Binondo <[email-masked]>
>> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny <
>> [email-masked]>; Sreekanth Chiyyarath <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Samran Iftikhar <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>
>> *Subject:* Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
>> Digital Air Fryer AerOfry - Black // DEFECTIVE
>>
>>
>>
>> Dear Cherry,
>>
>>
>>
>> Thank you for the updates.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jul 20, 2020 at 12:19 PM Cherry Ann Binondo <
>> [email-masked]> wrote:
>>
>> Dear Denmark,
>>
>> Item still in service center.
>>
>> Regards,
>>
>> Cherry
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, July 20, 2020 11:46 AM
>> *To:* Cherry Ann Binondo <[email-masked]>
>> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny <
>> [email-masked]>; Sreekanth Chiyyarath <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Samran Iftikhar <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>
>> *Subject:* Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
>> Digital Air Fryer AerOfry - Black // DEFECTIVE
>>
>>
>>
>> Dear Cherry,
>>
>>
>>
>> Kindly update us thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, Jul 11, 2020 at 5:57 PM Cherry Ann Binondo <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>> Please send to service center.
>>
>> Regards,
>>
>> Cherry
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, July 11, 2020 5:04 PM
>> *To:* Akash Himthani <[email-masked]>; Cherry Ann
>> Binondo <[email-masked]>; Nikhil Kumar <
>> [email-masked]>; Rais Ahmad <[email-masked]>;
>> Pramod Kumar Kottuvala <[email-masked]>; Vipin Varunny <
>> [email-masked]>; Amanpreet Singh <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
>> Digital Air Fryer AerOfry - Black // DEFECTIVE
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Sales invoice attached for your reference.
>>
>>
>>
>> I used it and it wasn’t working. It’s faulty it shuts off after a few
>> seconds only I get e1 message on the screen
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>