Subject: RE: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE
From: Cherry Ann Binondo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Returns.fc <[email-masked]>, Michaela Manibo <[email-masked]>, "[email-masked]" <[email-masked]>, customer care <[email-masked]>, Alina D'Souza <[email-masked]>, Taqwa Ali <[email-masked]>, Abdelmohsen basha <[email-masked]>, Vipin Varunny <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>
Date: Mon, 27 Jul 2020 10:07:40 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,
It is still with service center.
If in case, kindly note that refund is valid for item bought before 7 days else it is for warranty service only.
Regards,
Cherry

From: Denmark A <[email-masked]>
Sent: Monday, July 27, 2020 1:28 PM
To: Cherry Ann Binondo <[email-masked]>
Cc: Returns.fc <[email-masked]>; Michaela Manibo <[email-masked]>; [email-masked]; customer care <[email-masked]>; Alina D'Souza <[email-masked]>; Taqwa Ali <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Cherry,

Any update regarding this issue as per customer she doesn't want repaired nor need a new one.

Regards,
Den mark

On Mon, Jul 27, 2020 at 1:22 PM Taqwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Please assist as CM keeps calling to follow up

Customer does not want the repaired item but a new one

Regards
Taqwa

On Sat, Jul 25, 2020 at 5:34 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please see below comments and update the CRA. Customer does not want the repaired item but a new one.

Return Reason:doesnt_work_or_defective
Comments :First of all the fryer I received had traces of food int it which indicates it has been used! And not new. Any ways I cleaned it and used it and it wasn’t working. It’s faulty it shuts of after a few seconds only I get e1 message on the screen

thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Sat, Jul 25, 2020 at 9:26 AM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,
Unit is already repaired and taken back last July 15
Please re-check.
Regards,
Cherry

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 7:29 PM
To: 'Denmark A' <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; 'customer care' <[email-masked]<mailto:[email-masked]>>; 'Returns.fc' <[email-masked]<mailto:[email-masked]>>; 'Alina D'Souza' <[email-masked]<mailto:[email-masked]>>; 'Samran Iftikhar' <[email-masked]<mailto:[email-masked]>>; 'Abdelmohsen basha' <[email-masked]<mailto:[email-masked]>>
Subject: RE: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Hi @Cherry Ann Binondo<mailto:[email-masked]> @Denmark A<mailto:[email-masked]>,
Please update us on this issue as the customer keeps calling.

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 20, 2020 12:27 PM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Cherry,

Thank you for the updates.

Regards,
Den mark

On Mon, Jul 20, 2020 at 12:19 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,
Item still in service center.
Regards,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 20, 2020 11:46 AM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Cherry,

Kindly update us thank you.

Regards,
Den mark

On Sat, Jul 11, 2020 at 5:57 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,
Please send to service center.
Regards,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 11, 2020 5:04 PM
To: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>; Nikhil Kumar <[email-masked]<mailto:[email-masked]>>; Rais Ahmad <[email-masked]<mailto:[email-masked]>>; Pramod Kumar Kottuvala <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Amanpreet Singh <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Sales invoice attached for your reference.

I used it and it wasn’t working. It’s faulty it shuts off after a few seconds only I get e1 message on the screen

We appreciate your support in this matter, Thank you.

Regards,
Den mark