Subject: Re: Delayed Order - 100151980_2 //awb: 832014003481
From: Samiya Sheikh <[email-masked]>
To: Taqwa Ali <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Mon, 27 Jul 2020 11:31:41 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

kindly cancel and create CRA to refund the cst

Regards

On Sun, Jul 26, 2020 at 4:26 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> CM is following up again ( 200316334  )
>
> Please dispatch the order today
>
> Regards
> Taqwa
>
> On Sun, Jul 26, 2020 at 1:24 PM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Please assist as the CM keeps calling to follow up, no dispatch done yet.
>> ( 200316334  )
>>
>> Regards
>> Taqwa
>>
>> On Fri, Jul 24, 2020 at 5:57 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Hussain,
>>>
>>> The old is not dispatch until today, the customer wants the product
>>> urgently
>>>
>>> Please advise if i should cancel the new order
>>>
>>> On Fri, Jul 24, 2020 at 3:53 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Dear Yaseen,
>>>>
>>>> Please always get the confirmation first of cancellation for the old
>>>> order than only dispatch the new ones.
>>>> Else we might dispatch both the orders.
>>>>
>>>> Also we don't have stocks in Dubai for new order, It will go from KSA
>>>> only.
>>>> The new order item is not there in the old order ?
>>>>
>>>> @Zubair Wahid <[email-masked]> Please the subject order should
>>>> be dispatched tomorrow itself.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, Jul 24, 2020 at 2:39 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Ahmed and Zubair
>>>>>
>>>>> Please note that the customer's wife about to give birth within 10
>>>>> days, the customer asked to place a new order
>>>>>
>>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan
>>>>> <[email-masked]> Please cancel the old order
>>>>>
>>>>> New order 200320245
>>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please make sure
>>>>> that the order fulfilled from UAE warehouse
>>>>>
>>>>> On Thu, Jul 23, 2020 at 12:02 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we know the status of the subject order, please?
>>>>>>
>>>>>> It was placed in May and up until now, the order has not been
>>>>>> delivered yet.
>>>>>>
>>>>>> The customer is following up almost every day and very upset about
>>>>>> the extreme delay.
>>>>>>
>>>>>> There is already an existing ticket as well.  Incident #1187781
>>>>>>
>>>>>> Please update. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Mohammed*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>