Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>
From: Ronald Gaviola <[email-masked]>
To: "Monica Saldanha (DHL AE)" <[email-masked]>
Cc: "Vithal Moolya (DHL AE)" <[email-masked]>, "ae.mumzworld" <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 26 Jul 2020 17:40:58 +0400
List-Id: <ccteam.mumzworld.com>

Dears,

We have considered these shipments as lost. We have given you enough time
and reminder to deliver and return the shipments but to no positive outcome.

Shipper Reference Number Pickup Date AWB Number Destination Latest
Checkpoint Date Latest Checkpoint General status today age
700241944 6/12/2020 1964835305 CAI 7/26/2020 On Hold Pending 7/26/2020 30
700241493 6/11/2020 1964833485 CAI 7/26/2020 On Hold Pending 7/26/2020 31
600887597 6/11/2020 1964833555 KWI 6/18/2020 Agreed Delivery Pending
7/26/2020 31

Regards,
Ronald

On Sun, Jul 19, 2020 at 3:18 PM Monica Saldanha (DHL AE) <
[email-masked]> wrote:

> Dear Ronald
>
>
>
> Update for all the pending shipments as follows
>
> Request you to provide instruction such as alternate delivery address /
> duty confirmation on held shipments
>
>
>
> Confirmation awaited  from your end .
>
>
>
> *Search*
>
> *Last Event Stn*
>
> *Last Event Fac*
>
> *Last Event Cd*
>
> *Last Event Dtm*
>
> *Status*
>
> *Update*
>
> 4021024324
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Shipment on hold in Dxb  for duty payment  10 /Hesham Is working on this
> request
>
> Open
>
> 1530161065
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Shipment on hold in Dxb  for duty payment  10 /Hesham  is working on this
> request
>
> Open
>
> 1530156456
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Shipment on hold in Dxb  for duty payment  10 /Hesham is working on this
> request
>
> Open
>
> 9842765100
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Held  for VAT confirmation  VAT AMOUNT    18.26//Hesham is working on this
> request
>
> Open
>
> 5742693401
>
> MCT
>
> MIS
>
> CI
>
> 2020-07-16 11:46:35
>
> Held for Bad address UNKNOWN STREET pls advice complete address .Trace is
> registered as well
> 19/07- need complete delivery address
>
> Open
>
> 5742692454
>
> KWI
>
> KCO
>
> WC
>
> 2020-06-27 10:43:20
>
> Will check with destination for final pod .No update after 27th June
> 19/07 - case escalated for pod
>
> Open
>
> 5742692115
>
> DHA
>
> DHA
>
> LV
>
> 2020-06-25 10:56:39
>
> Bad address share the complete address to deliver .Trace is registered as
> well
> 19/7 -tried to call cnee on 966566349756 but no answer
>
> Open
>
> 5742692211
>
> MCT
>
> MIS
>
> CI
>
> 2020-07-16 11:46:26
>
> Held for Bad address UNKNOWN STREET pls advice complete address .Trace is
> registered as well
> 19/07- The shipment is on hold as unable to contact consignee and address
> is not locatable.
>
> Open
>
> 1208688762
>
> DEL
>
> GTW
>
> UD
>
> 2020-07-14 15:40:03
>
> Checking with delhi customs the reason for holding
> 19/7- Please be note that customs has denied to give waiver for NOC FSSAI,
> so now we required FSSAI certificate to proceed further  same we  have
> informed cnee  Mr. YUSUF  via mail
> So please be informed to shipper and push cnee for the same for further
> process .
>
> Open
>
> 3801546394
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Held  for VAT confirmation  VAT AMOUNT    10.00/Hesham is working on this
> request
>
> Open
>
> 1208688423
>
> RUH
>
> RUH
>
> CC
>
> 2020-07-16 09:17:02
>
> CONSIGNEE CONTACTED . If no response will send to  TAMER LOGISTICS
>
> Open
>
> 1208686323
>
> CAI
>
> GTW
>
> CD
>
> 2020-07-15 13:34:48
>
> Checking with Cairo  customs the reason for holding
> 19/7- Our clearance  team updated that they contacted the cnee on 25/06 at
> 201223478252 and he sent the required ppwk to start clearance process. shpt
> is in queue for physical inspection; in order for the local customs to
> decide if any additional ppwk/ approvals will be requested,
>
> Open
>
> 3396715711
>
> HOF
>
> HOF
>
> OH
>
> 2020-07-06 11:01:23
>
> Instruction is passed to forward the shipment to Tamer Logistic
>
> Open
>
> 3396713784
>
> RUH
>
> GTW
>
> OH
>
> 2020-07-16 07:55:03
>
> called the CNEE 966532641479 but this mobile is OFF.Please provide
> alternate number
> 19/7 - with courier for delivery today
>
> Open
>
> 3396706961
>
> RUH
>
> GTW
>
> UV
>
> 2020-06-15 09:25:20
>
> Trace is registered for final pod
> 19/7- tried to call cnee on966500841155  but no answer SMS sent ,
>
> Open
>
> 3396707204
>
> CAI
>
> GTW
>
> CD
>
> 2020-07-06 15:18:44
>
> Checking with Cairo  customs the reason for holding
> 19/07 - please be informed that the Egyptian Customs Authority has applied
> new customs system called (MTS) for releasing shipments and the effect of
> Covid-19, led to a huge backlog of delayed shipments. Shipment now on hold
> for Pharmacy approval, usually, such approval takes up to 15 working days
> to be released, due to current situation, we have no estimate time.
>
> Open
>
> 1964836775
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-15 11:07:37
>
> With courier on 15/06 no scans after that file is registered to check the
> final pod
> 19/7 - case is escalated for final pod status
>
> Open
>
> 1964836996
>
> RUH
>
> GTW
>
> UV
>
> 2020-06-15 09:25:20
>
> Reminder sent to station for final pod conf
> 19/7 - case is escalated
>
> Open
>
> 1964835305
>
> CAI
>
> CAF
>
> OH
>
> 2020-07-16 06:49:19
>
> Shipment is UNDEL due to “ Cnee Refused to paid the CUSTOM DUTY CHARGE (
> USD 61 )
> 19/7-  Return  inst provided by Ronald , however there is duty on this
> shipment pls advice can we charge the duty and freight  amount to your
> account . Confirmation awaited
>
> Open
>
> 1964833555
>
> KWI
>
> KCO
>
> AD
>
> 2020-06-18 16:40:59
>
> temporarily lost visibility of this shipment. Following up with
> [email-masked] on a separate email  on this case
>
> Open
>
> 1964833485
>
> CAI
>
> MOH
>
> OH
>
> 2020-07-16 07:57:05
>
> consignee refuse to pay the duty amount 58.42 USD
> 19/7  -  For returning the shipment need you approval to charge duty and
> RT freight cost amount to your account
>
> Open
>
> 1964831433
>
> MCT
>
> MIS
>
> CI
>
> 2020-07-14 13:10:19
>
> Trace is registered for final pod
> 19/7 - case is escalated for final pod
>
> Open
>
> 1149628130
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-15 11:07:37
>
> With courier on 15/06 no scans after that file is registered to check the
> final pod
> 19/7 - case is escalated for final pod status
>
> Open
>
> 1149626391
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-15 11:07:37
>
> With courier on 15/06 no scans after that file is registered to check the
> final pod
> 19/7 - case is escalated for final pod status
>
> Open
>
> 1149626892
>
> DHA
>
> DHA
>
> CI
>
> 2020-07-16 09:31:01
>
> Trace is registered for final pod
> 19/7- cnee requested for self collection from Service point
>
> Open
>
> 6175481561
>
> JED
>
> GTW
>
> AF
>
> 2020-06-13 06:30:16
>
> Trace is registered for final pod
> 19/7- case is escalated for final pod
>
> Open
>
> 6175490624
>
> AQI
>
> AQI
>
> CC
>
> 2020-07-16 09:25:29
>
> 19th July - called cnee on#966599100233 they will collect it from DHL
> office today
>
> Open
>
> 6175487194
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-13 10:23:18
>
> With courier on 13/06 no scans after that file is registered to check the
> final pod
> 19/7 - case is escalated for final pod status
>
> Open
>
> 1015335075
>
> RUH
>
> RUH
>
> CC
>
> 2020-07-14 14:30:52
>
> Awaiting consignee collection
> 19/7- case is escalated
>
> Open
>
> 1015332533
>
> DHA
>
> DHA
>
> WC
>
> 2020-06-10 13:41:15
>
> With courier on 10/06 no scans after that file is registered to check the
> final pod
> 19/7 - case is escalated for final pod
>
> Open
>
> 1307628523
>
> DHA
>
> DHA
>
> HN
>
> 2020-06-15 19:21:30
>
> tried several times to contact cnee on 966568440858 but there is no
> response.
> 19/7 - if you have alternate number pls provide
>
> Open
>
> 1307625756
>
> RUH
>
> GTW
>
> OH
>
> 2020-07-16 11:17:33
>
> call not reachable, Destination has sent SMS, pls provide New consingee
> information
> 19/7 - shipment is currently on hold in facility due to incomplete
> delivery address & non responsive contact number.
>
> Open
>
> 1307624275
>
> DHA
>
> DHA
>
> WC
>
> 2020-06-04 14:25:29
>
> With courier on 04/06 no scans after that file is registered to check the
> final pod
> 19/7- As per our counter team  they are trying to reach cnee# 90550739130,
> to confirm if she received the shipment, but till now there is no answer.
> Do you have any alternate number to check , or can you pls check at your
> end if this shipment is received by them or not
>
> Open
>
>
>
>
>
>
>
>
>
> *Search*
>
> *Last Event Stn*
>
> *Last Event Fac*
>
> *Last Event Cd*
>
> *Last Event Dtm*
>
> *Status*
>
> *Update*
>
> 5742692550
>
> DXB
>
> DWC
>
> HO
>
> 2020-06-29 21:15:00
>
> Shipment is returned RTO under  6006851255    DP HOLD
>
> closed
>
> 5742690590
>
> DXB
>
> DWC
>
> HO
>
> 2020-06-29 21:15:00
>
> Shipment is returned RTO under  6006851071  DP HOLD
>
> closed
>
> 5742689945
>
> KWI
>
> KCO
>
> OK
>
> 2020-07-15 14:22:20
>
> Delivered
>
> closed
>
> 1208688736
>
> KWI
>
> KCO
>
> OK
>
> 2020-07-14 12:31:04
>
> Delivered
>
> closed
>
> 1208688412
>
> KWI
>
> KCO
>
> OK
>
> 2020-06-28 18:12:13
>
> Delivered
>
> closed
>
> 1208683932
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
> 3396714171
>
> ELQ
>
> ELQ
>
> OK
>
> 2020-06-22 13:04:19
>
> As per destination shipment is delivered did consignee confirm non receipt
> , checking for the final pod status
>
> closed
>
> 3396713014
>
> RUH
>
> WAE
>
> OK
>
> 2020-07-15 16:40:02
>
> Delivered
>
> closed
>
> 3396710870
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
> 3396710785
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
> 3396709190
>
> RUH
>
> RUH
>
> OK
>
> 2020-06-16 14:50:57
>
> With courier on 16/06 no scans after that file is registered to check the
> final pod .File is registered
>
> closed
>
> 3396707565
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-15 16:24:36
>
> Delivered
>
> closed
>
> 1149627463
>
> KWI
>
> KCO
>
> OK
>
> 2020-06-28 16:54:04
>
> Delivered
>
> closed
>
> 1149626284
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
> 6175481771
>
> RUH
>
> RUH
>
> OK
>
> 2020-06-15 11:56:36
>
> Delivered
>
> closed
>
> 6175485013
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
> 1015332710
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
> 1015333384
>
> YAN
>
> YAN
>
> OK
>
> 2020-07-13 09:54:25
>
> Delivered
>
> closed
>
> 1015335624
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
> 1307631673
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
> 2406999991
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
> 5775901526
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> closed
>
>
>
>
>
> Monica Saldanha
>
> Sr Advisor Kad
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
>
>
> Phone: +971 4 2924118
>
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Saturday, July 18, 2020 4:23 PM
> *To:* Monica Saldanha (DHL AE) <[email-masked]>
> *Cc:* Vithal Moolya (DHL AE) <[email-masked]>; ae.mumzworld <
> [email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>;
> [email-masked]; [email-masked]
> *Subject:* Re: >15 days pending shipments << Reference ID: 61284998 >>
>
>
>
> Vithal, Monica
>
>
>
> If customer refused please RTS the shipment do not keep the shipments
> pending with you.
>
>
>
> Also please RTS this urgently. 1964835305
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jul 16, 2020 at 4:51 PM Monica Saldanha (DHL AE) <
> [email-masked]> wrote:
>
> Dear Hesham /Ronald
>
>
>
> Update awb wise as follows
>
> If you have any instructions as requested pls share with me .So that I can
> follow up for delivery
>
>
>
> Pls confirm back at the earliest
>
>
>
>
>
> *Search*
>
> *Last Event Stn*
>
> *Last Event Fac*
>
> *Last Event Cd*
>
> *Last Event Dtm*
>
> *Status*
>
> 4021024324
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Shipment on hold in Dxb  for duty payment  10 .Please advice who would pay
> to arrange delivery
>
> 1530161065
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Shipment on hold in Dxb  for duty payment  10. Please advice who would pay
> to arrange delivery
>
> 1530156456
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Shipment on hold in Dxb  for duty payment  10. Please advice who would pay
> to arrange delivery
>
> 9842765100
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Held  for VAT confirmation  VAT AMOUNT    18.26 . Please advice who would
> pay to arrange delivery
>
> 5742693401
>
> MCT
>
> MIS
>
> CI
>
> 2020-07-16 11:46:35
>
> Held for Bad address UNKNOWN STREET pls advice complete addres .Trace is
> registered as well
>
> 5742692454
>
> KWI
>
> KCO
>
> WC
>
> 2020-06-27 10:43:20
>
> Will check with destination for final pod .No update after 27th June
>
> 5742692550
>
> DXB
>
> DWC
>
> HO
>
> 2020-06-29 21:15:00
>
> Shipment is returned RTO under  6006851255    DP HOLD
>
> 5742692115
>
> DHA
>
> DHA
>
> LV
>
> 2020-06-25 10:56:39
>
> Bad address share the complete address to deliver .Trace is registered as
> well
>
> 5742692211
>
> MCT
>
> MIS
>
> CI
>
> 2020-07-16 11:46:26
>
> Held for Bad address UNKNOWN STREET pls advice complete addres .Trace is
> registered as well
>
> 5742690590
>
> DXB
>
> DWC
>
> HO
>
> 2020-06-29 21:15:00
>
> Shipment is returned RTO under  6006851071  DP HOLD
>
> 5742689945
>
> KWI
>
> KCO
>
> OK
>
> 2020-07-15 14:22:20
>
> Delivered
>
> 1208688736
>
> KWI
>
> KCO
>
> OK
>
> 2020-07-14 12:31:04
>
> Delivered
>
> 1208688412
>
> KWI
>
> KCO
>
> OK
>
> 2020-06-28 18:12:13
>
> Delivered
>
> 1208688762
>
> DEL
>
> GTW
>
> BL
>
> 2020-07-14 15:40:03
>
> Checking with delhi customs the reason for holding
>
> 3801546394
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Held  for VAT confirmation  VAT AMOUNT    10.00. Please advice who would
> pay to arrange delivery
>
> 1208688423
>
> RUH
>
> RUH
>
> CC
>
> 2020-07-16 09:17:02
>
> CONSIGNEE CONTACTED . If no response will send to  TAMER LOGISTICS
>
> 1208686323
>
> CAI
>
> GTW
>
> CD
>
> 2020-07-15 13:34:48
>
> Checking with Cairo  customs the reason for holding
>
> 1208683932
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 3396715711
>
> HOF
>
> HOF
>
> OH
>
> 2020-07-06 11:01:23
>
> Instruction is passed to forward the shipment to Tamer Logistic
>
> 3396714171
>
> ELQ
>
> ELQ
>
> OH
>
> 2020-06-22 13:04:19
>
> As per destination shipment is delivered did consignee confirm non receipt
> , checking for the final pod status
>
> 3396713784
>
> RUH
>
> GTW
>
> OH
>
> 2020-07-16 07:55:03
>
> called the CNEE 966532641479 but this mobile is OFF.Please provide
> alternate number
>
> 3396713014
>
> RUH
>
> WAE
>
> OK
>
> 2020-07-15 16:40:02
>
> Delivered
>
> 3396710870
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 3396710785
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 3396709190
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-16 14:50:57
>
> With courier on 16/06 no scans after that file is registered to check the
> final pod .File is registered
>
> 3396706961
>
> RUH
>
> GTW
>
> UV
>
> 2020-06-15 09:25:20
>
> Trace is registered for final pod
>
> 3396707565
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-15 16:24:36
>
> Delivered
>
> 3396707204
>
> CAI
>
> GTW
>
> CD
>
> 2020-07-06 15:18:44
>
> Checking with Cairo  customs the reason for holding
>
> 1964836775
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-15 11:07:37
>
> With courier on 15/06 no scans after that file is registered to check the
> final pod
>
> 1964836996
>
> RUH
>
> GTW
>
> UV
>
> 2020-06-15 09:25:20
>
> Reminder sent to station for final pod conf
>
> 1964835305
>
> CAI
>
> CAF
>
> OH
>
> 2020-07-16 06:49:19
>
> Shipment is UNDEL due to “ Cnee Refused to paid the CUSTOM DUTY CHARGE (
> USD 61 )
>
> 1149627463
>
> KWI
>
> KCO
>
> OK
>
> 2020-06-28 16:54:04
>
> Delivered
>
> 1964833555
>
> KWI
>
> KCO
>
> AD
>
> 2020-06-18 16:40:59
>
> temporarily lost visibility of this shipment. Following up with
> [email-masked] on a separate email  on this case
>
> 1964833485
>
> CAI
>
> MOH
>
> OH
>
> 2020-07-16 07:57:05
>
> consignee refuse to pay the duty amount 58.42 USD . Please advice who
> would pay to arrange delivery
>
> 1964831433
>
> MCT
>
> MIS
>
> CI
>
> 2020-07-14 13:10:19
>
> Trace is registered for final pod
>
> 1149628130
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-15 11:07:37
>
> With courier on 15/06 no scans after that file is registered to check the
> final pod
>
> 1149626391
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-15 11:07:37
>
> With courier on 15/06 no scans after that file is registered to check the
> final pod
>
> 1149626284
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 1149626892
>
> DHA
>
> DHA
>
> CI
>
> 2020-07-16 09:31:01
>
> Trace is registered for final pod
>
> 6175481561
>
> JED
>
> GTW
>
> AF
>
> 2020-06-13 06:30:16
>
> Trace is registered for final pod
>
> 6175481771
>
> RUH
>
> RUH
>
> OK
>
> 2020-06-15 11:56:36
>
> Delivered
>
> 6175490624
>
> AQI
>
> AQI
>
> CC
>
> 2020-07-16 09:25:29
>
> Awaiting consignee collection
>
> 6175485013
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 6175487194
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-13 10:23:18
>
> With courier on 13/06 no scans after that file is registered to check the
> final pod
>
> 1015335075
>
> RUH
>
> RUH
>
> CC
>
> 2020-07-14 14:30:52
>
> Awaiting consignee collection
>
> 1015332533
>
> DHA
>
> DHA
>
> WC
>
> 2020-06-10 13:41:15
>
> With courier on 10/06 no scans after that file is registered to check the
> final pod
>
> 1015332710
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 1015333384
>
> YAN
>
> YAN
>
> OK
>
> 2020-07-13 09:54:25
>
> Delivered
>
> 1015335624
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 1307631673
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 1307628523
>
> DHA
>
> DHA
>
> HN
>
> 2020-06-15 19:21:30
>
> tried several times to contact cnee on 966568440858 but there is no
> response.
>
> 1307625756
>
> RUH
>
> GTW
>
> OH
>
> 2020-07-16 11:17:33
>
> call not reachable, Destination has sent SMS, pls provide New consingee
> information
>
> 1307624275
>
> DHA
>
> DHA
>
> WC
>
> 2020-06-04 14:25:29
>
> With courier on 04/06 no scans after that file is registered to check the
> final pod
>
> 2406999991
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 5775901526
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
>
>
>
>
>
>
> Monica Saldanha
>
> Sr Advisor Kad
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
>
>
> Phone: +971 4 2924118
>
>
>
>
>
>
> *From:* Vithal Moolya (DHL AE)
> *Sent:* Thursday, July 16, 2020 2:30 PM
> *To:* ae.mumzworld <[email-masked]>; Hesham Hatem (DHL AE) <
> [email-masked]>; [email-masked]; Monica Saldanha (DHL AE) <
> [email-masked]>
> *Cc:* [email-masked]; [email-masked]
> *Subject:* RE: >15 days pending shipments << Reference ID: 61284998 >>
>
>
>
> Hi Monica
>
>
>
> Please could you look into this case on urgent basis.
>
>
>
> *Regards*
>
> *Vithal* *Moolya*
> Manager - Key Account Desk
>
>
>
> *From:* [email-masked] [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Thursday, July 16, 2020 14:28
> *To:* Hesham Hatem (DHL AE) <[email-masked]>; [email-masked];
> Vithal Moolya (DHL AE) <[email-masked]>
> *Cc:* [email-masked]; [email-masked]
> *Subject:* Re: >15 days pending shipments << Reference ID: 61284998 >>
>
>
>
> Dear Hesham,
>
>
>
> Message noted. Please hold for further updates.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
>
>
>
>
> Best Regards,
>
>
>
>
>
> *Jestin Franco*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: RE: >15 days pending shipments
> >> Sent: Tue, 14 Jul 2020 15:14:35 UTC+04:00
> >>
> >>
>
> Hi Vithal & Khalid,
>
>
>
> Kindly look into this on priority and update Ronald on the status.
>
>
>
> Regards,
>
> *Hesham* *Hatem*
> >> Major Accounts Manager
> >>
> >> DHL EXPRESS
> >> P.O.Box 6252
> >> Dubai
> >> United Arab Emirates
> >>
> >> Phone: +971 4 2924858
> >> Mobile: +971 50 1898588
>
> [[:removedImage(image001.png):]] <http://hcoronavirus.dhl>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked] <[email-masked]>]
>
> >> *Sent:* 14 July 2020 15:10
> >> *To:* ae.mumzworld <[email-masked]>; Hesham Hatem (DHL AE) <
> [email-masked]>
> >> *Cc:* lastmile <[email-masked]>; Customer Care Team <
> [email-masked]>
> >> *Subject:* >15 days pending shipments
>
>
>
> Hesham, Khalid
>
>
>
> You have 55 pending shipments +15days. Please focus on these and we need
> to deliver them asap.
>
>
>
> *Courier*
>
> *AWB Number*
>
> *Shipper Reference Number*
>
> *Pickup Date*
>
> *General Status*
>
> *Status*
>
> *Destination*
>
> *Age*
>
> *Bucket*
>
> DHL-Express
>
> 4021024324
>
> n/a
>
> 6/22/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 16
>
> >15 days
>
> DHL-Express
>
> 1530161065
>
> n/a
>
> 6/22/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 16
>
> >15 days
>
> DHL-Express
>
> 1530156456
>
> n/a
>
> 6/22/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 16
>
> >15 days
>
> DHL-Express
>
> 9842765100
>
> RT4891313792
>
> 6/22/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742693401
>
> 600899204
>
> 6/22/2020
>
> Pending
>
> Facility Check In
>
> MCT
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742692454
>
> 600902332
>
> 6/22/2020
>
> Pending
>
> With Delivering Courier
>
> KWI
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742692550
>
> 700242904
>
> 6/22/2020
>
> Pending
>
> Lodged out of HIC
>
> KWI
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742692115
>
> 100161526
>
> 6/22/2020
>
> Pending
>
> Load Vehicle
>
> DHA
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742692211
>
> 600899838
>
> 6/22/2020
>
> Pending
>
> Facility Check In
>
> MCT
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742690590
>
> 600899386
>
> 6/22/2020
>
> Pending
>
> Lodged out of HIC
>
> CAI
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742689945
>
> 600898691
>
> 6/21/2020
>
> Pending
>
> Facility Check In
>
> KWI
>
> 17
>
> >15 days
>
> DHL-Express
>
> 1208688736
>
> 600896550
>
> 6/18/2020
>
> Pending
>
> With Delivering Courier
>
> KWI
>
> 18
>
> >15 days
>
> DHL-Express
>
> 1208688412
>
> 600896097
>
> 6/18/2020
>
> Pending
>
> Partial Delivery
>
> KWI
>
> 18
>
> >15 days
>
> DHL-Express
>
> 1208688762
>
> 600895093
>
> 6/18/2020
>
> Pending
>
> Bond Location
>
> DEL
>
> 18
>
> >15 days
>
> DHL-Express
>
> 3801546394
>
> n/a
>
> 6/18/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 18
>
> >15 days
>
> DHL-Express
>
> 1208688423
>
> 200301240_1
>
> 6/18/2020
>
> Pending
>
> Awaiting Cnee Collection
>
> RUH
>
> 18
>
> >15 days
>
> DHL-Express
>
> 1208686323
>
> 600893265
>
> 6/17/2020
>
> Pending
>
> Controllable Clearance Delay
>
> CAI
>
> 19
>
> >15 days
>
> DHL-Express
>
> 1208683932
>
> 100159731_1
>
> 6/16/2020
>
> Pending
>
> Arrival in Delivery Facility
>
> YAN
>
> 20
>
> >15 days
>
> DHL-Express
>
> 3396715711
>
> 200301812_1
>
> 6/16/2020
>
> Pending
>
> On Hold
>
> HOF
>
> 20
>
> >15 days
>
> DHL-Express
>
> 3396714171
>
> 700242131_1
>
> 6/16/2020
>
> Pending
>
> On Hold
>
> ELQ
>
> 20
>
> >15 days
>
> DHL-Express
>
> 3396713784
>
> 200295494_2
>
> 6/16/2020
>
> Pending
>
> Lodged into Inventory
>
> RUH
>
> 20
>
> >15 days
>
> DHL-Express
>
> 3396713014
>
> 100158836_1
>
> 6/15/2020
>
> Pending
>
> Scheduled Movement
>
> RUH
>
> 21
>
> >15 days
>
> DHL-Express
>
> 3396710870
>
> 200300136
>
> 6/15/2020
>
> Pending
>
> Load Vehicle
>
> JED
>
> 21
>
> >15 days
>
> DHL-Express
>
> 3396710785
>
> 100158160
>
> 6/15/2020
>
> Pending
>
> Load Vehicle
>
> RUH
>
> 21
>
> >15 days
>
> DHL-Express
>
> 3396709190
>
> 200302092
>
> 6/15/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 21
>
> >15 days
>
> DHL-Express
>
> 3396706961
>
> 200301206
>
> 6/14/2020
>
> Pending
>
> Unload Vehicle
>
> RUH
>
> 22
>
> >15 days
>
> DHL-Express
>
> 3396707565
>
> 200300175_1
>
> 6/14/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 22
>
> >15 days
>
> DHL-Express
>
> 3396707204
>
> 600890675
>
> 6/14/2020
>
> Pending
>
> Controllable Clearance Delay
>
> CAI
>
> 22
>
> >15 days
>
> DHL-Express
>
> 1964836775
>
> 100157038_2
>
> 6/12/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 22
>
> >15 days
>
> DHL-Express
>
> 1964836996
>
> 100157087_1
>
> 6/12/2020
>
> Pending
>
> Unload Vehicle
>
> RUH
>
> 22
>
> >15 days
>
> DHL-Express
>
> 1964835305
>
> 700241944
>
> 6/12/2020
>
> Pending
>
> On Hold
>
> CAI
>
> 22
>
> >15 days
>
> DHL-Express
>
> 1149627463
>
> 600887307
>
> 6/11/2020
>
> Pending
>
> Partial Delivery
>
> KWI
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1964833555
>
> 600887597
>
> 6/11/2020
>
> Pending
>
> Agreed Delivery
>
> KWI
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1964833485
>
> 700241493
>
> 6/11/2020
>
> Pending
>
> On Hold
>
> CAI
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1964831433
>
> 600887884
>
> 6/11/2020
>
> Pending
>
> Facility Check In
>
> MCT
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1149628130
>
> 200298021_2
>
> 6/11/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1149626391
>
> 200299293_1
>
> 6/10/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 24
>
> >15 days
>
> DHL-Express
>
> 1149626284
>
> 200299577_1
>
> 6/10/2020
>
> Pending
>
> On Hold
>
> RUH
>
> 24
>
> >15 days
>
> DHL-Express
>
> 1149626892
>
> 200298171_1
>
> 6/10/2020
>
> Pending
>
> Awaiting Cnee Collection
>
> DHA
>
> 24
>
> >15 days
>
> DHL-Express
>
> 6175481561
>
> 200297953
>
> 6/9/2020
>
> Pending
>
> Arrived Facility
>
> AHB
>
> 25
>
> >15 days
>
> DHL-Express
>
> 6175481771
>
> 200295165
>
> 6/9/2020
>
> Pending
>
> Awaiting Cnee Collection
>
> RUH
>
> 25
>
> >15 days
>
> DHL-Express
>
> 6175490624
>
> 200284941_2
>
> 6/9/2020
>
> Pending
>
> Awaiting Cnee Collection
>
> AQI
>
> 25
>
> >15 days
>
> DHL-Express
>
> 6175485013
>
> 100141713
>
> 6/8/2020
>
> Pending
>
> Load Vehicle
>
> RUH
>
> 26
>
> >15 days
>
> DHL-Express
>
> 6175487194
>
> 700240875
>
> 6/8/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 26
>
> >15 days
>
> DHL-Express
>
> 1015335075
>
> 100150798
>
> 6/8/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 26
>
> >15 days
>
> DHL-Express
>
> 1015332533
>
> 200288964_1
>
> 6/7/2020
>
> Pending
>
> With Delivering Courier
>
> DHA
>
> 27
>
> >15 days
>
> DHL-Express
>
> 1015332710
>
> 200282583_2
>
> 6/6/2020
>
> Pending
>
> Load Vehicle
>
> RUH
>
> 27
>
> >15 days
>
> DHL-Express
>
> 1015333384
>
> 200268308_3
>
> 6/6/2020
>
> Pending
>
> Partial Delivery
>
> YAN
>
> 27
>
> >15 days
>
> DHL-Express
>
> 1015335624
>
> 200286906
>
> 6/6/2020
>
> Pending
>
> Arrival in Delivery Facility
>
> RUH
>
> 27
>
> >15 days
>
> DHL-Express
>
> 1307631673
>
> 100143381_2
>
> 6/4/2020
>
> Pending
>
> Arrival in Delivery Facility
>
> RUH
>
> 28
>
> >15 days
>
> DHL-Express
>
> 1307628523
>
> 100141456_2
>
> 6/4/2020
>
> Pending
>
> Handover
>
> DHA
>
> 28
>
> >15 days
>
> DHL-Express
>
> 1307625756
>
> 200288130_2
>
> 6/4/2020
>
> Pending
>
> On Hold
>
> RUH
>
> 28
>
> >15 days
>
> DHL-Express
>
> 1307624275
>
> 100147709_2
>
> 6/3/2020
>
> Pending
>
> With Delivering Courier
>
> DHA
>
> 29
>
> >15 days
>
> DHL-Express
>
> 2406999991
>
> 100150928_1
>
> 6/3/2020
>
> Pending
>
> Arrival in Delivery Facility
>
> YAN
>
> 29
>
> >15 days
>
> DHL-Express
>
> 5775901526
>
> 200274716_4
>
> 6/3/2020
>
> Pending
>
> Load Vehicle
>
> RUH
>
> 29
>
> >15 days
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
> confidential business information. It is intended solely for the use of the
> individual to whom it is addressed. If you are not the intended recipient
> please contact the sender and delete this message and any attachment from
> your system. Unauthorized publication, use, dissemination, forwarding,
> printing or copying of this E-Mail and its attachments is strictly
> prohibited.
>
> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
> confidential business information. It is intended solely for the use of the
> individual to whom it is addressed. If you are not the intended recipient
> please contact the sender and delete this message and any attachment from
> your system. Unauthorized publication, use, dissemination, forwarding,
> printing or copying of this E-Mail and its attachments is strictly
> prohibited.
>