Subject: Re: Delayed Order - 100151980_2 //awb: 832014003481
From: Taqwa Ali <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Sun, 26 Jul 2020 16:25:49 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

CM is following up again ( 200316334  )

Please dispatch the order today

Regards
Taqwa

On Sun, Jul 26, 2020 at 1:24 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please assist as the CM keeps calling to follow up, no dispatch done yet.
> ( 200316334  )
>
> Regards
> Taqwa
>
> On Fri, Jul 24, 2020 at 5:57 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> The old is not dispatch until today, the customer wants the product
>> urgently
>>
>> Please advise if i should cancel the new order
>>
>> On Fri, Jul 24, 2020 at 3:53 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Yaseen,
>>>
>>> Please always get the confirmation first of cancellation for the old
>>> order than only dispatch the new ones.
>>> Else we might dispatch both the orders.
>>>
>>> Also we don't have stocks in Dubai for new order, It will go from KSA
>>> only.
>>> The new order item is not there in the old order ?
>>>
>>> @Zubair Wahid <[email-masked]> Please the subject order should be
>>> dispatched tomorrow itself.
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Jul 24, 2020 at 2:39 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ahmed and Zubair
>>>>
>>>> Please note that the customer's wife about to give birth within 10
>>>> days, the customer asked to place a new order
>>>>
>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Please
>>>> cancel the old order
>>>>
>>>> New order 200320245
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please make sure
>>>> that the order fulfilled from UAE warehouse
>>>>
>>>> On Thu, Jul 23, 2020 at 12:02 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we know the status of the subject order, please?
>>>>>
>>>>> It was placed in May and up until now, the order has not been
>>>>> delivered yet.
>>>>>
>>>>> The customer is following up almost every day and very upset about the
>>>>> extreme delay.
>>>>>
>>>>> There is already an existing ticket as well.  Incident #1187781
>>>>>
>>>>> Please update. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>