Subject: RE: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days
From: rzaldivar via customer care <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Sun, 26 Jul 2020 11:49:54 +0000
List-Id: <ccteam.mumzworld.com>

Dear Ronald/Eugene,

As discussed over the phone last week.. after many attempts, still customs is not clearing the shipment. After multiple meetings customs is not releasing the truck.
Shipment were seen having duplicate AWBs (expedited and land freight). We have provided them an explanation letter, still they are declining to clear the shipment.
Unfortunately, B2C trial for UPS land freight did not work. Truck is incurring demurrage charges already, KSA have no choice but to process the return to UAE.

We already submitted the PPW to Customs Manager to approve the return to UAE.

UPS never handled B2C shipments on Land Freight mode before, we did this as a trial. We can only handle B2C shipments on express saver or expedited mode.

Am following on the RTS, we will keep you posted

Regards,

Richelle

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Sunday, July 26, 2020 2:39 PM
To: Eugene Mugisa <[email-masked]>
Cc: Zaldivar Richelle (VLR5DPB) <[email-masked]>; Ghaoui Abdo (JRL9LQJ) <[email-masked]>; Khadse Vaibhav (BZR0XBW) <[email-masked]>; Cardozo Chantelle (EUR6CTC) <[email-masked]>; lastmile <[email-masked]>; customer care <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

+Rzaldivar<mailto:[email-masked]>

We need an update here please.

Regards,
Ronald

On Sun, Jul 19, 2020 at 2:44 PM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
+ Abdo,

Can you please share the contact person for us while Richelle is away on vacation.

We have a number of pending issues we need to solve urgently.

Best,
Eugene.

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 10:30 AM
To: Rzaldivar <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; lastmile <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

Hi Richelle,

We need to get back to our customers. We are losing words to explain to every customers.

Please update us on how you are solving this problem.

Regards,
Ronald

On Sat, Jul 18, 2020 at 3:23 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Hi Richelle,

Please update us here.

Regards,
Ronald

On Tue, Jul 14, 2020 at 6:12 PM <[email-masked]<mailto:[email-masked]>> wrote:

Hi Ronald,

My apologies… I was very late to reply.
The shipments are not cleared. They have problem with customs as shipments sent was individual along with B2B.
I will give you another update by 8PM tonight. Am following up if there is any shipment would have get cleared using the IDs

Regards,

Richelle

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, July 14, 2020 5:47 PM
To: Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Khadse Vaibhav (BZR0XBW) <[email-masked]<mailto:[email-masked]>>; Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: lastmile <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.

________________________________
3rd Reminder.

Regards,
Ronald

On Mon, Jul 13, 2020 at 2:36 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

2nd reminder.

Regards,
Ronald

On Mon, Jul 13, 2020 at 11:22 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Reminder.

Regards,
Ronald

On Sun, Jul 12, 2020 at 11:14 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
RIchelle, Vaibhav

We need a clear update on these shipments and please advise when do you expect these to be delivered?

Ship date

AWB

Status

10-Jun-20

1Z289F8W6755716487

Pending

10-Jun-20

1Z289F8W6756192998

Pending

10-Jun-20

1Z289F8W6756937586

Pending

10-Jun-20

1Z289F8W6757158952

Pending

10-Jun-20

1Z289F8W6757490771

Pending

10-Jun-20

1Z289F8W6757641947

Pending

10-Jun-20

1Z289F8W6757696568

Pending

11-Jun-20

1Z289F8W6755470126

Pending

14-Jun-20

1Z289F8W6755022459

Pending

13-Jun-20

1Z289F8W6757491869

Pending

12-Jun-20

1Z289F8W6757190612

Pending

16-Jun-20

1Z289F8W6757102805

Pending

16-Jun-20

1Z289F8W6757271418

Pending

17-Jun-20

1Z289F8W6756098797

Pending

21-Jun-20

1Z289F8W6755899263

Arrived at Facility

22-Jun-20

1Z289F8W6755339082

Arrived at Facility

24-Jun-20

1Z289F8W6757635418

Pending

25-Jun-20

1Z289F8W6756965948

The package will be returned to the sender.

Regards,
Ronald
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