Subject: RE: Order #600831963 // Sku :AGE-HD9650 // Name :Philips Airfryer XXL Avance Collection // DEFECTIVE
From: Partnersupport <[email-masked]>
To: 'Denmark A' <[email-masked]>
Cc: Bernardo Carpio <[email-masked]>, 'customer care' <[email-masked]>, 'Returns.fc' <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, 'Kenneth Nwaso' <[email-masked]>, 'Michael Rolle' <[email-masked]>, 'Abdelmohsen basha' <[email-masked]>, rahul <[email-masked]>, Servicecordinator <[email-masked]>, Avworkshop <[email-masked]>
Date: Sun, 26 Jul 2020 11:30:14 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,

JC REF: 2017324
26/07/2020
Complaint registered.

Thanks ‘n’ Regards
Julie Ann
Customer Service Receptionist

Al Ghandi Electronics
Post Box No. 9098
Dubai, United Arab Emirates.
Phone   :   +971 4 2310300/405/406/407
Fax        :   +971 4 2310444
Email    :  [email-masked]<mailto:[email-masked]>
www.alghandielectronics.com<http://www.alghandielectronics.com/>
P SAVE PAPER  Please consider the environment before printing this email unless it's really necessary

From: Denmark A [mailto:[email-masked]]
Sent: Sunday, July 26, 2020 15:09
To: Partnersupport <[email-masked]>
Cc: Bernardo Carpio <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>; rahul <[email-masked]>; Servicecordinator <[email-masked]>; Avworkshop <[email-masked]>
Subject: Re: Order #600831963 // Sku :AGE-HD9650 // Name :Philips Airfryer XXL Avance Collection // DEFECTIVE

Dear Julie,

Find the attached sales invoice for your reference.

Regards,
Den mark

On Sun, Jul 26, 2020 at 12:43 PM Partnersupport <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mr Denmark,

Good day!
Please bring the unit in our service center for inspection.
See attached location map for your reference.

Thanks ‘n’ Regards
Julie Ann
Customer Service Receptionist

Al Ghandi Electronics
Post Box No. 9098
Dubai, United Arab Emirates.
Phone   :   +971 4 2310300/405/406/407
Fax        :   +971 4 2310444
Email    :  [email-masked]<mailto:[email-masked]>
www.alghandielectronics.com<http://www.alghandielectronics.com>
P SAVE PAPER  Please consider the environment before printing this email unless it's really necessary

From: Bernardo Carpio
Sent: Sunday, July 26, 2020 11:26
To: 'Denmark A' <[email-masked]<mailto:[email-masked]>>; rahul <[email-masked]<mailto:[email-masked]>>; Servicecordinator <[email-masked]<mailto:[email-masked]>>; rma <[email-masked]<mailto:[email-masked]>>; Avworkshop <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600831963 // Sku :AGE-HD9650 // Name :Philips Airfryer XXL Avance Collection // DEFECTIVE

Dear Service Team,
Please assist the below.

Dear Denmark,
Please provide purchase invoice.

Thank you and regards,

Bernardo Carpio
Sales Executive - Institutional
Domestic Appliances

AL GHANDI ELECTRONICS  l  P.Box 9098  l  Dubai  l  United Arab Emirates
Mob: +971 50 496 7145  l  Tel: +971 4 2570007  l  Fax: +971 4 2570008  l  E-mail: [email-masked]<mailto:[email-masked]>  l  Website: www.alghandielectronics.com<http://www.alghandielectronics.com/>

P SAVE PAPER  Please consider the environment before printing this email unless it's really necessary

From: Denmark A [mailto:[email-masked]]
Sent: Saturday, July 25, 2020 4:12 PM
To: Bernardo Carpio; rahul
Cc: customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Michael Rolle; Abdelmohsen basha
Subject: Order #600831963 // Sku :AGE-HD9650 // Name :Philips Airfryer XXL Avance Collection // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :There is an issue with the air fryer drawer as it does not close at all.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark

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