Subject: Re: Order Number 600711266
From: Hyacinth Joyce <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Nesty John Pascua <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Uae Lastmile <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Sun, 26 Jul 2020 14:27:54 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib,

The customer called and informed that the item is still with her.

Please assist to collect Today without fail.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 26 Jul 2020 at 14:20, Naib Khan <[email-masked]> wrote:

> Hi Hyacinth,
>
> Item collected.
>
> @Nesty John Pascua <[email-masked]> please confirmed if handed over
> to return.
>
> @Returns.fc <[email-masked]>, please do the needful because we
> have to send this to the brand...the customer needs the item on Wednesday.
>
> Regards.
> Naib
>
>
> On Sun, 26 Jul 2020 at 13:44, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Team,
>>
>> As advised by the brand:
>>
>> @Mostafa saad <[email-masked]> / @Naib Khan <[email-masked]>
>> Please ensure to collect today.
>>
>> @Returns.fc <[email-masked]> / @Denmark Once the item is
>> received, kindly send it to the vendor immediately.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 26 Jul 2020 at 12:32, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> The customer called again to follow up and is furious about the delay in
>>> collection.
>>>
>>> Please ensure the collection is done TODAY.
>>>
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 20 Jul 2020 at 17:42, Alina D'Souza <[email-masked]> wrote:
>>>
>>>> @Mostafa saad <[email-masked]> please schedule collection
>>>> again.
>>>>
>>>> Customer complained abt the driver
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Mon, Jul 20, 2020 at 5:23 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> The customer called again to follow up.
>>>>>
>>>>> Kindly assist to collect the item Tomorrow -  CRA_AR_RE13384.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Tue, 14 Jul 2020 at 13:54, Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>>> Dear Alina,
>>>>>>
>>>>>> Kindly assist with the below.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Tue, Jul 14, 2020 at 12:47 PM Mostafa saad <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Anas
>>>>>>>
>>>>>>>
>>>>>>> The said again to the customer she need the replacement fro the CRA
>>>>>>> and after than she will give the driver the order
>>>>>>>
>>>>>>>
>>>>>>> Please advise
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jul 14, 2020 at 12:06 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Anas
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer gives the driver 2 locations and once he reaches shea
>>>>>>>> said com to the another location
>>>>>>>>
>>>>>>>> Please call the driver and confirm with him
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Mostafa Saad
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jul 14, 2020 at 11:55 AM Anas nazzal <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Mostafa,
>>>>>>>>>
>>>>>>>>> Kindly arrange another visit to the subject order to collect the
>>>>>>>>> item.
>>>>>>>>> The customer requested to send another person who was speaking to
>>>>>>>>> her because he is unable to reach out her location.
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>> Anas Nazzal
>>>>>>>>>
>>>>>>>>